Unhelpful in Italy Rental

We booked a property in Italy through VRBO for $6,000, but the rental was completely misrepresented. We were forced to find a hotel because the property was not as advertised. When we raised the issue, VRBO refused any refund and said we should have called them to be relocated — despite being exhausted from travel. Afterward, the property description was changed, apparently to cover themselves.

VRBO clearly prioritizes protecting hosts over helping paying guests. Based on our experience, I cannot recommend using VRBO.
(Also read the fine lines when paying for travel insurance-we had a blizzerd and couldn’t get to a propert and apparently “exclusions for refund” include bad weather!