United Kingdom
Review of Royal Mail
I had 3 item delivery received this month but non of the item arrived as per their latest delivery target date. Their customer service can’t track and tell you of parcel whereabout. Their local delivery team don’t complete the task generating code for pickup from shop. The shop keeper refuse to release the item despite ID card shown. They need to fix the problem or business stop using their services.
Review of Mojo Mortgages
Review of Vytronix
Reply from Vytronix
Hey Ritu,
Thank you for these kind words.
All feedback is highly appreciated, we couldn't thank you enough.
Kind Regards - The Vytronix Team
Review of RGB Direct
It was delivered within 4 working days. but the item arrived damaged on the right side of the metal frame. I requested for the replacement and RGB customer service gave me the date of collection by YODEL company on Monday, 17 Aug 2015. I sat at home whole day waiting YODEL company. They didn't turn up. Next day, I phoned RGB customer service and the reason collection didn't happen because they enter the wrong house no. They apologised and assured me collection will definitely happen on Wednesday 19 Aug. My wife and I had planned Family visit in Kent. I was so optimistic about the collection so cancelled my visit. Sat whole day at home and also checked with both YODEL and RGB if they anybody coming to my house. I was told to wait until 7 o'clock in the evening. No one came to collect. Next day phoned RGB and YODEL, apologised as before, and told to be at home, the driver is allocated for collection on Thursday. I wasted that day too. Basically, I wasted 17, 18, 19, 20 and 21 August 15 waiting YODEL.
The Irony is RGB direct customer service didn't respond any email I have sent to them. It was about the compensation that I have lost a week and cancelled my schedule because of it.
Now I am exercising taking RGB to county court for the answer.
Reply from RGB Direct
Dear Ritu
After looking into this for you I can see that we were in constant contact with you regarding this problem. We were also talking to yodel everyday regarding the failed calls to your home, and phoning you to keep you updated.
We are really sorry with the way Yodel treated you and as discussed we obtain the email address for them so you could send in a complaint. Due to the way yourself and other customer were treated we have decided to use a different courier as this is not the way we like our customers being treated.
I hope that Yodel have come back to you regarding your complaint to them. as you issue is with the courier company.
Once again we would like to apologies for the whole situation you found yourself in.
Regards
Service Team.
