Absolutely the WORST customer service…
Absolutely the WORST customer service if you can call it that. 2nd booking through their platform after being Airbnb super host for YEARS. Guests arrived with surprise dogs. Guests refuse to pay bill for dogs. VRBO keep saying they've escalated - 6 times!! Nothing happens. I've been advised twice by VRBO to commit fraud by creating a "damage scene" to photograph after guests departure in order to get "my bill paid". What kind of establishment is VRBO?? Bunch of thugs.
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