Mrs LINDA Madarbux

Please note that survey completion can vary based on specific criteria required by each survey provider. Demographic information, quality of your responses, or survey quotas can affect your eligibility for surveys. This may occasionally result in being screened out. We appreciate your patience and understanding.

The availability of surveys depends on our suppliers. We strive to provide a consistent stream of surveys, but there are times when availability fluctuates. We appreciate your understanding and patience!

If you need help, please contact our support team at [email protected] for further assistance.

We appreciate your feedback and regret that your survey experience was not ideal.

Though we try our best to pre-qualify you for all surveys, there's always a possibility that you are deemed 'not a match' should you not fit the exact criteria our partners are looking for. Also, when a survey invite goes out, it can attract more Branded Surveys Members than originally planned and they fill up really quickly.

To report any future survey issues, use our "Report Issue" tool. This allows our team specialists to review the survey and credit you with the points you deserve, especially on ones that you've invested a lot of time in or encounter issues halfway/tail-end of the survey. Here's how:

1. Go to 'My Points' on your dashboard (bottom right 'more' button for mobile).
2. Scroll down and click 'Report Issue.'
3. Choose 'Report Issue' next to the specific survey.

We appreciate you taking the time to share this feedback. We're sorry to hear that your experience with the surveys and leader board has been frustrating. We will investigate these concerns to improve our platform and user experience.

Hello,

We sincerely apologize for the disagreeable experience, and we would love the opportunity to change it for the better.

Could you please respond to our request for more information on Trustpilot, or directly open a ticket at https://www.toluna.com/contact-us? This will help us take a closer look at the situation and providing you with a satisfactory solution!

Looking forward to hearing from you,
Toluna Team

Hello,

Thank you for sharing your thoughts.

We’re sorry to hear about your frustration. Please note that, according to our Terms, you won’t qualify for every survey you attempt, as each study has specific requirements.

When you do encounter an error message at the very end, this usually means the survey did not redirect correctly back to the Toluna homepage. In such cases, your answers are still recorded by our client, and your participation remains valid. If you qualify, you will be compensated accordingly — though in some instances the crediting process can take longer, as it depends on the survey’s closure and the client’s review of the data.

Whenever you have any concerns and would like us to check a survey participation in particular, we kindly ask you to send a ticket to https://www.toluna.com/contact-us, provide the survey ID and as many details as possible about the problem you encountered and our support team will assist you as soon as possible.

We would appreciate the opportunity to improve your Toluna experience according to your expectations and needs.

Best wishes,
Toluna team

Hello.

Thank you for sharing your review !

This can happen sometimes when multiple platforms are used for a particular survey project, and there might be a technical glitch when the page is redirecting, however, please rest assured that we are able to track your responses, and can asses the final disposition status of your interview (whether you completed all questions and passed the quality checks, or whether the interview was terminated based on demographic targeting).
Our internal processes ensure incentivization of all participants that qualified for the reward, regardless if this kind of network error or redirect glitch happens.

Whenever you have any concerns and would like us to check a survey participation in particular, we kindly ask you to send a ticket to https://www.toluna.com/contact-us, provide the survey ID and as many details as possible about the problem you encountered and our support team will assist you as soon as possible.

We would appreciate the opportunity to improve your Toluna experience according to your expectations and needs.

Best wishes,
Toluna team

Hello,

We’re sorry to hear about your disappointment and we understand how discouraging these experiences can feel. Regarding rewards, while processing can sometimes take longer due to verification checks with our partners, please rest assured that all valid redemptions are honored.

As for surveys, each project is run with specific requirements and quality controls set by our clients. This can unfortunately result in situations where you’re screened out, even towards the end of a survey. We know how frustrating that can be and we truly appreciate the time and effort you invest in participating.

We value your feedback and will share your comments with our internal teams so we can continue improving the overall experience.

Best regards,
The Toluna Team