Verified
AL
Alison
United Kingdom
Reviews
Review of Varley
Review of loveholidays UK
Verified
Review of Lenstore
Very poor service
Ordered on 5th March. Eventually arrived on 15th damaged in transit. Have repeatedly attempted to contact company, email with photos, live chat, phone, and no response at all. Never again!
15 March 2024
Unprompted review
Reply from Lenstore
Hello Alison,
We're truly sorry for the issues you've experienced with your order and the communication difficulties that followed. Your feedback is important to us, and we aim to resolve concerns promptly.
Regarding the order number provided, we've encountered difficulty locating your order in our database. To assist you effectively, could you please confirm the order number is correct? This will enable us to investigate further and address the damaged item you've received.
We're committed to making this right for you. Please reach out to us with the correct order details at your earliest convenience.
Best wishes,
The Lenstore Team
Review of Lenstore
Very poor customer service
Eventually an order arrived after almost 2weeks. An empty box with some batteries in and some paperwork from something else. Have attempted to phone, email and FB. No response from anyone. Very poor customer service, will be going elsewhere in future.
16 March 2024
Unprompted review
Reply from Lenstore
Hello Alison,
We're truly sorry for the issues you've experienced with your order and the communication difficulties that followed. Your feedback is important to us, and we aim to resolve concerns promptly.
We can see that someone got in touch with you to assist you further.
Best wishes,
The Lenstore Team
Review of Appliances Direct
Sadly not able to fulfil their website promises.
Encouraged to order 2 kitchen appliances by the promise of a next day delivery, paid the premium for the service however so far the expected delivery date has been changed 3 times. The lack of the delivery has had a knock- on effect to the work being undertaken on my new kitchen.
Staff that I have spoken with have been very pleasant however my experiences will not be tempting me to use this company again.
18 June 2021
Unprompted review
Reply from Appliances Direct
Hello Alison,
Thank you for your review.
I am genuinely sorry for the overall experience you have had with the dispatch and delivery of your order.
I have passed on your comments so this can be investigated and dealt with internally by the relevant departments however I can see you have since spoken to customer services who have advised of the reason for the delay and also processed a goodwill gesture for the delays.
We are truly sorry for any inconvenience that has been caused but if you do have any further queries then please let us know.
Kind Regards
Kieran
Review of My Parcel Delivery
Excellent service
Easy service to book, was delivered exactly as they said it would be. Kept informed. Happy to use company again and to recommend them.
5 July 2016
Unprompted review