I had a warranty issue with my Wave…
I had a warranty issue with my Wave I.E.M`s the after sales service was excellent and the response very prompt .
After some misunderstanding with the fault a new pair was sent to me straight away .
19 January 2026
Unprompted review
Reply from Soundbrenner
Thank you for sharing your experience, Ron! I’m glad to hear our after-sales team responded quickly and that we were able to clear up the misunderstanding and get a replacement out to you right away. We really appreciate your patience and your feedback, and would be super appreciative for an updated 5 star review - no pressure though!
Best,
Florian Simmendinger
Founder and CEO of Soundbrenner
