Kevin garner

Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.

Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.

If you need help, please contact our support team at [email protected] for further assistance.

Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.

Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.

If you need help, please contact our support team at [email protected] for further assistance.

Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.

Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.

If you need help, please contact our support team at [email protected] for further assistance.

Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.

Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.

If you need help, please contact our support team at [email protected] for further assistance.

Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.

Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.

If you need help, please contact our support team at [email protected] for further assistance.

Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.

Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.

If you need help, please contact our support team at [email protected] for further assistance.

Hello, Kevin,

We are terribly sorry to hear about your disheartening experience, and we would really appreciate the opportunity to change it for the better.

Please submit a ticket at https://www.toluna.com/contact-us and share some additional details. A representative of our support team will follow-up on your case as soon as possible!

Best,
Toluna Team

Thank you for taking the time to share your feedback. We're very sorry about this exceptional situation while we migrate to a new rewarding system!

Rest assured that we have taken it into consideration and we are actively working on enhancing both the survey experience as well as the incentive model. We would like to reassure you that the longer waiting periods are temporary, and your requests are safe in the queue.

In the meantime, please don’t hesitate to vote on sponsored polls, play games, or participate in the different initiatives launched by Toluna Team that can earn you additional points!

Whenever you have additional feedback to share, don't hesitate to send it to us at https://www.toluna.com/contact-us. We always welcome our influencers’ suggestions and use them to offer you the most rewarding experience!

Warmest wishes,
Jordan

Hello Kevin, 

We have identified your account and found that we’ve already communicated with you regarding this matter in Ticket #1892257.

Kind regards,
Toluna Team

Hello,

Thank you for your feedback, and we’re truly sorry to hear about the difficulties you've experienced with your recent reward redemptions.

Delays and issues with reward links are certainly not the experience we aim to provide, and we apologize for the inconvenience this has caused.

If your rewards are still showing as "under review" and the issue remains unresolved, please reach out to us again at https://www.toluna.com/contact-us. We'll make sure this is escalated to the appropriate team for further investigation.

Thank you for your continued participation — we appreciate your patience and hope to resolve this for you as soon as possible.

Kind regards,
Toluna Team

Hi,

We apologize for any inconvenience you've experienced.
If you were screened out, it simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks.

Being screened out of surveys results from needing to fit the intended target for completing them. New surveys are being created constantly, aiming to gather insights based on their target market, customer profile, or geographical characteristics.

Sometimes, you may answer a few questions, and the supplier decides to screen you out because you are outside their target, even though you have spent some minutes answering. So, if you answered a few questions, you can still get screened out.

We are constantly looking to improve our survey inventory to prevent screen-outs from happening very often. Remember, the more surveys you take, the easier it is to match you with better surveys!

If ever you need help or assistance, please reach out to us via our Live Chat support for immediate assistance or through our Ticketing System - you can access this by going to "More" - "Help" - "Ask Question."

We look forward to resolving your concerns!
We appreciate having you on Prime Opinion!

Hello Kevin,

We’re truly sorry to hear that your Toluna membership hasn't met your expectations.

Your case has been addressed in support case 1561806, which is currently open. Our support team will follow up with you as soon as possible. In the event you are not correctly receiving our Support Team's replies, please make sure that our emails do not get caught in a spam filter or your mailbox's Junk folder. You can also find all your support cases if you access https://www.toluna.com/group/guest/contact-us once you've logged into your Toluna account, under the MY TICKETS section.

Thank you for your patience and understanding
Toluna Team