Andrew

The website was very easy to navigate, and the standard delivery was spot on, arriving exactly when promised.

I unfortunately ordered the wrong size, but the customer service team made the exchange process easy. They were quick to respond to my emails and remained polite and professional throughout. They provided free delivery to send the original pair back and dispatched the new size as soon as they could.

As for the product, the quality is great. The shoes were packaged perfectly, included shoe bags, a shoe horn, and extra laces, which were very welcome touches. I’m impressed with the product and the service and will be shopping with them again.

My car was collected on time in the morning with an agreement that it would be returned by 6.00pm. Throughout the day, I received no communication from the AA regarding the status of the vehicle. At 5.30pm, I contacted the AA for an update. The advisor stated that their system showed no updates and they were unable to reach the garage by phone.

When I asked for a resolution, the advisor stated that if contact could not be made, the vehicle might be returned the following day. I informed them that this was not the agreement and that I required the car for transport home. I requested to speak with a supervisor, but was told they were unavailable as they had finished their shift. The advisor also noted they were finishing their shift at 6.00pm. Contact was eventually made with the garage, and the vehicle was returned at 6.45pm.

The garage representative stated that the MOT and service documentation should have already been sent by the AA. However, no documentation was received that evening or by midday the following day. I had to place a follow-up call to the AA to request that the documents be emailed to me. Due to these communication and scheduling issues, I will not be using this service again.