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Terrible!!!!!!!! My package got delivered to another address! I been trying to report this since they even sent it out and they never fixed it so now i take the lost ? Wth
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I am thrilled with everything I've purchased from Heyice,extremely satisfied.Their work and craftmanship truly surpass expactations,offering incredible value for money.you can see this from jewelry to... Leggi di più
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The product came out and looks amazing I wish I coulda had my exact letters AKB! But it was understandable because ! Is kinda hard to make into a pendant but the look is clean material feels heavy hop... Leggi di più
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Super shiny,far exceeding my expectations,flawless!If I could,I would give a million satars,I'm sosatisfied .Thanks!BUYing jewelry from here was the right decision!
Dettagli dell'azienda
Scritti dall'azienda
"Driven by a passion for crafting hip-hop jewelry, HEYICE was born." Heyice offers fine Jewelry, includes Chains, Earrings, Bracelets, Pendants, Rings and Heavy Customization jewelry.
Informazioni di contatto
HONGKONG, Cina
- +12137819897
- [email protected]
- heyice.com
4,1
Molto buono
132 recensioni
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
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Terrible!!!!!!!
Terrible!!!!!!!! My package got delivered to another address! I been trying to report this since they even sent it out and they never fixed it so now i take the lost ? Wth
13 giugno 2025
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The chain in the picture looked bigger
The chain in the picture looked bigger. Really cheap chain for the big cross really disappointed.
21 marzo 2025
Risposta di Heyice
Dear Mr. robert,
We are sorry that we did not make you satisfied, but our products are made in strict accordance with the product introduction, the chain made for you is 24 "long and 6 mm wide, we have understood your situation, we will consider adding the choice of chain in the subsequent products, thank you for your valuable feedback and thank you for choosing our products. We will continue to work hard, I wish you a happy life!
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Risposta di Heyice
Dear Mr. Vicente,
I'm sorry to hear that. It is our fault that you are not satisfied. We hope to bring you satisfactory works. Therefore, our customer service team has contacted you by email, hoping to verify the situation and further communicate with you about the problem. If it is a product problem, we will arrange for you to make a new production or other solutions. Please rest assured that we will strictly deal with your problem. Please check your email and communicate with us further. Thank you for your understanding and patience.
Best wishes
Verificata
Risposta di Heyice
Dear Mr. Raymond,
We are very sorry to hear such news, and we are deeply sorry for the inconvenience caused. Our customer service team has contacted you, please check your email so as to solve the problem. We are always committed to continuous improvement to ensure that we bring you better service.
Best regards,
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Item took forever to be shipped and…
Item took forever to be shipped and once it arrived it wasn’t like the item displayed online or in the ad
20 gennaio 2025
Risposta di Heyice
Dear Mr. Octavius,
I'm sorry to have kept you waiting. The product you ordered may not arrive on time due to delays in updating the logistics system. We have improved our logistics and hope to provide you with a better experience.
According to the logistics information, your product has arrived. If you encounter any problems, please feel free to contact us. We are always committed to continuous improvement to ensure that we bring you better service.
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I ordered 2 Cuban chains with Crucifix…
I ordered 2 Cuban chains with Crucifix and are very beautiful exactly as it was described the only bad thing is that it takes to long to received them but it's worth the wait
20 gennaio 2025
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When I received the necklace it didn’t…
When I received the necklace it didn’t come with a clasp
20 gennaio 2025
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I as so excited to get my necklace only…
I as so excited to get my necklace only to be disappointed when i opened it …It was already TARNISHED! I’m very disappointed!
20 gennaio 2025
Risposta di Heyice
Dear Mr.Tracy,
We're really sorry you're having this problem. We apologize for any inconvenience this may cause.
Please know that HEYICE is known for its high quality and we insist that our products have super high quality. Our customer service team has contacted you by email, please check your email for further communication, in the hope that the problem can be resolved.
Your trust and satisfaction means everything to us and we are committed to doing just that.
Best regards,
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I didn’t get the free gift and it’s was…
I didn’t get the free gift and it’s was the worst’s. Piece of jewelry I ever bought
20 gennaio 2025
Risposta di Heyice
Dear Mr.Darin
We are truly sorry for the inconvenience caused by the fact that you did not receive a free gift.
Our customer service team has contacted you by email, please check your email for further communication, in the hope that the problem can be resolved.
Your trust and satisfaction means everything to us and we are committed to doing just that.
Best regards,
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I did not receive my free Cuban chain…
I did not receive my free Cuban chain after waiting over a month to get this item 🤷🤷
20 gennaio 2025
Risposta di Heyice
Dear Mr.Danny
We are really sorry for the inconvenience caused by your not receiving the free Cuban chain and the slow logistics.
We are very sorry that you have to wait for a long time for the express delivery, which may not be delivered in time due to the delay in updating the logistics system. We have made improvements to the logistics work, and we are deeply sorry for the inconvenience caused. For the problem of free Cuban chain, our customer service team has contacted you by email, please check your email for further communication, in the hope that the problem can be solved.
Your trust and satisfaction means everything to us and we are committed to doing just that.
Best regards,
Verificata
Risposta di Heyice
Dear Mr. Raymond,
We are sorry that our products have not been liked by you, we understand your dissatisfaction with the products, and are willing to deal with it for you. Our customer service team has contacted you, please kindly check your email in order to solve the problem. We are always committed to continuous improvement to ensure that we bring you better service，
Best regards,
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Didn’t receive all the items I ordered
Didn’t receive all the items I ordered. Couldn’t track my order. Very bad quality and bad customer service.
20 gennaio 2025
Risposta di Heyice
Dear Mr. Hill,
We are truly sorry that you had to wait longer than expected for your order. We understand how frustrating it can be, and we sincerely apologize for the inconvenience caused.
Due to the handmade nature of our products and the peak season, the production time has been extended. We appreciate your patience and understanding in this matter.
To make it up to you, we would like to offer you a small gift,We hope this gesture can show our appreciation for your understanding and support.
Thank you once again, and please let us know if there is anything else we can do for you.
Best regards,
Verificata
Delivery took way longer than said it…
Delivery took way longer than said it would and the quality never received free item
20 gennaio 2025
Risposta di Heyice
Dear Mr. Cosgrave,
We are truly sorry that you had to wait longer than expected for your order. We understand how frustrating it can be, and we sincerely apologize for the inconvenience caused.
Due to the handmade nature of our products and the peak season, the production time has been extended. We appreciate your patience and understanding in this matter.
To make it up to you, we would like to offer you a small gift,We hope this gesture can show our appreciation for your understanding and support.
Thank you once again, and please let us know if there is anything else we can do for you.
Best regards,
Verificata
6 weeks for delivery coming from China…
6 weeks for delivery coming from China 🇨🇳 cheap look and feel
20 gennaio 2025
Risposta di Heyice
Dear Mr. Holland,
We are truly sorry that you had to wait longer than expected for your order. We understand how frustrating it can be, and we sincerely apologize for the inconvenience caused.
Due to the handmade nature of our products and the peak season, the production time has been extended. We appreciate your patience and understanding in this matter.
To make it up to you, we would like to offer you a small gift,We hope this gesture can show our appreciation for your understanding and support.
Thank you once again, and please let us know if there is anything else we can do for you.
Best regards,
Verificata
Wrong chain
Wrong chain. Color was not the same as advertised and super disappointed with this product. Will not recommend to anyone.
17 gennaio 2025
Risposta di Heyice
Dear Customer,
I'm truly sorry to hear that you've encountered an issue with the your chain. We sincerely apologize for any inconvenience this may have caused you. Please know that it was never our intention to let you down.
We take your feedback very seriously and will immediately verify the situation. Rest assured that we will send you a replacement at no cost to ensure you have a seamless experience with our products.
Your trust and satisfaction mean the world to us, and we are committed to making this right.
Thank you for your understanding and patience as we work to resolve this for you.
Verificata
It’s very light and and the name plate…
It’s very light and and the name plate isn’t thick . I ordered it for myself but my girls mom got her one from a different vendor and it shines literally anywhere but this is garbage
7 gennaio 2025
Risposta di Heyice
Dear Mr.Jamarcus,
We are truly sorry that your experience with our HEYICE name plate was not satisfactory. We sincerely apologize for any inconvenience caused.
Please know that HEYICE name plates are renowned for their high quality, and we stand by our products. If you encounter any quality issues, please do not hesitate to contact us immediately. We will be more than happy to remake it for you at no extra cost.
Thank you for your understanding, and we look forward to resolving this to your satisfaction.
Best regards,
Verificata
Risposta di Heyice
Dear Mr.Gutierrez,
I'm truly sorry to hear that you've encountered an issue with the chain. We sincerely apologize for any inconvenience this may have caused you. Please know that it was never our intention to let you down.
We take your feedback very seriously and will immediately verify the situation. Rest assured that we will send you a replacement at no cost to ensure you have a seamless experience with our products.
Your trust and satisfaction mean the world to us, and we are committed to making this right.
Thank you for your understanding and patience as we work to resolve this for you.
Verificata
The chain looks uwful
The chain looks uwful, the free chain didnt arrive, but the cross looks nice, to expensive do.
10 gennaio 2025
Risposta di Heyice
Dear Mr.Alexis,
I'm truly sorry to hear that you've encountered an issue with the free chain. We sincerely apologize for any inconvenience this may have caused you. Please know that it was never our intention to let you down.
We take your feedback very seriously and will immediately verify the situation. Rest assured that we will send you a replacement at no cost to ensure you have a seamless experience with our products.
Your trust and satisfaction mean the world to us, and we are committed to making this right. Thank you for your understanding and patience as we work to resolve this for you.
Best regards,
Verificata
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