Hi Giulia,
I think there might have been a misunderstanding, and I’d like to clear it up.
You ordered 1,000 biodegradable paper cups from us. Our bio cups use a water-based coating instead of PE, making them AA certified recyclable.
Regarding the SUPD label, the Single-Use Plastics Directive has a broad definition that’s implemented differently across Europe. That’s why we usually suggest including the label on our bio cups. However, at your request, we can remove it, though this would be at your own risk.
Based on our system, I can see that you approved the design with the SUPD label included.
Here’s a quick recap of what happened:
December 20, 2023:
You reached out to start working on the design, and our designer gave you two options:
Design 1a: White cups (SUPD label removed).
Design 1b: Black cups (with the SUPD label).
January 2, 2024:
You asked to remove the SUPD label on Design 1a (white).
April 5, 2024:
You decided to go with Design 1b (black cups with the SUPD label).
April 11, 2024:
You approved the final design (with the SUPD label visible) through our platform.
April 24, 2024:
The order was delivered, and you mentioned you weren’t happy with the SUPD label on the cups.
My colleague, Samuel, explained that the design you approved included the SUPD label and offered a reprint at a reduced price, but we didn’t hear back. He has also followed up a few times to find a solution that works for you, but we haven’t heard from you since April. Today, you posted this review.
I’d love to work together to find a solution that works for you. Please reach out to me at [email protected] to discuss potential solutions! Looking forward to resolving this together 😊
Warm regards,
Fatimah
