Moddy´s Custom Watches Recensioni 827

Risposta di Moddy´s Custom Watches

3 feb 2026

Hello sir,

Thank you for your message.

We would like to clarify that all our customers have the possibility to request a refund, as long as the conditions established in our policies are met, as your satisfaction is our highest priority.

At the moment, we have not been able to find any message from your side in our system. We kindly ask you to contact us again, providing your order number and any relevant details, so we can review your case thoroughly and offer you the most appropriate solution.

We remain at your full disposal and will be happy to assist you.

Kind regards,
Moddys Custom Watches

Risposta di Moddy´s Custom Watches

17 gen 2026

Hello sir,

Thank you very much for your message.

We would like to clarify that we work exclusively with quality materials and reliable movements, and all our watches are handmade, using our own parts, carefully assembled by professional watchmakers. Our goal is always to offer the best possible quality and performance to our customers through meticulous craftsmanship and attention to detail.

Our watches are not replicas, nor are they intended to imitate any specific brand or model. On the contrary, we focus on creating unique pieces, using our own designs, materials, and different movements, each selected to guarantee the best performance and reliability for every watch.

We are truly sorry if your experience did not fully meet your expectations. Please know that we take all feedback seriously, and if you have any questions, concerns, or would like us to review your case, we will be more than happy to assist you and find the best possible solution.

Kind regards,
Moddys Custom Watches

Risposta di Moddy´s Custom Watches

17 gen 2026

Hello sir,

Thank you very much for your message.

We sincerely apologize for the small delays your order may have experienced. These were due to the Christmas period, during which the delivery companies were handling a very high volume of shipments, causing temporary congestion.

We are happy to confirm that everything is now in order, and we truly appreciate your patience and trust. Please remember that we are fully available should you have any questions or need assistance with anything at all.

Kind regards,
Moddys Custom Watches

Risposta di Moddy´s Custom Watches

19 gen 2026

Hello sir,

Thank you very much for your message.

We would like to kindly mention that we have not fully understood your case, as your comment seems to reflect that you are very pleased with the quality of our watches and with the product overall. For this reason, we just wanted to make sure we have correctly understood your experience.

If there is anything specific you would like to clarify or if there is any aspect you would like us to review or assist you with, please do not hesitate to let us know. We will be more than happy to help.

Kind regards,
Moddys Custom Watches

Risposta di Moddy´s Custom Watches

21 gen 2026

Hello sir,

Thank you very much for your message.

When placing an order on our website, you can enter all the delivery address details in full, including street name, building, floor, apartment number, and any additional information you consider necessary. We kindly ask you to carefully review and complete all these fields, as this allows us to ensure that deliveries are made exactly to the address provided by the customer, as we always do.

Providing complete and accurate address information helps avoid any delivery issues and ensures a smooth and timely delivery process.

If you have any questions or need assistance while placing your order, please do not hesitate to contact us—we will be happy to help.

Kind regards,
Moddys Custom Watches

Risposta di Moddy´s Custom Watches

22 gen 2026

Hello sir,

Thank you very much for your message.

We would like to clarify that our watches are unique models, handcrafted by professionals using high-quality materials. We do not aim to create copies of any specific brand or model. Our objective is to offer original timepieces that combine quality, precision, and aesthetics, so our customers can truly enjoy wearing them.

Your satisfaction is extremely important to us. If you are not fully satisfied with the design or if there is any aspect of the watch that does not meet your expectations, you may request a model exchange or a return with a refund, provided it is within the timeframe specified in our policies. We will be more than happy to assist you throughout the process and help you find the most suitable solution.

Please feel free to contact us whenever you need—we are here to help.

Kind regards,
Moddys Custom Watches

Risposta di Moddy´s Custom Watches

11 apr 2025

Hi Matteo,

Thank you for your review. We'd like to clarify a few important points regarding your watch and order:

GMT Function: The GMT hand is designed to move at half the speed of the regular hour hand—making a full rotation every 24 hours, not 12. That’s exactly why the bezel has 24-hour markings. This is not a flaw, it’s how all GMT watches function. If the hand is moving slower, that means it’s working correctly. We recommend taking a moment to read how to use the GMT complication properly, as it's a powerful and useful feature once understood.

Date Adjustment: The automatic movement in your watch adjusts the date by cycling the hour hand, as is common with many Seiko-based calibers. This is standard for this type of movement and not considered a design issue.

Closed Caseback: You selected the closed back option when placing your order. We’ve double-checked your order details, and no changes were made afterward. The watch was built exactly as requested.

We’re glad to hear you’re generally happy with the design. Once you’ve had a chance to better understand the GMT feature, we’d truly appreciate it if you could update your review to reflect that.

Best regards,
The Moddy's Watches Team