Talk Talk Recensioni 429

Talk talk became my provider automatically when my old one went bust. They were fine (nothing more) until I had to move house. I let them know in plenty of time, they even sent me 4 routers in preparation! They disconnected my old flat earlier than requested, then cancelled my wifi on 3 days after I moved into the new place. This left me without Wifi for around 10 days.No explanation. Noone on the phone really had any idea how they could help me. Eventually they offered me compensation, I just received a bill for the full amount and questioned it and their response was 'there is no proof we ever offered that' I'm not lying? You left me without Wifi? I am also still due £15 from a previous contract but have never seen that! Wish i could leave but cant go through all that again. So incompetent

My elderly mother kept getting letters saying she owed money from previous line which no longer exsists and she owed nothing on.as talktalk told her she had to have new one.she was told you can keep your old number but no they lied about that one.She had to have a new number and has paid monthly by DD. They sent her a letter today for a bill of £123 on old number she called up 1hr later she got through. She was basically told that if she didnt pay it they would cut her off they know she is vunrable with heart problems.They told her they had cancelled the DD and would need to set up a new one?. So the jist of this is they are charging her for a number she no longer has forced her to set up new Dd for this threatened to cut her off even though she is paying a Dd every month for new number they made her have. To get through to them is impossible and quite frankly no one knows what they are talking about. Shes terrifed of being cut off her only way of keeping in touch with others and this company have ripped her off using her vunrability. Do not go there anyone thinking of it as our battle with them continues

If you use this company you will quite likely wish you hadn't at some point.

Not only have I had problems with the broadband service itself but they then unilaterally transferred my account to Utility Warehouse (who are no better).

However on the last two invoices before transfer they over charged me and I spent several weeks trying to agree a refund with them.

When we'd finally agreed the refund amount they never actually made the refund and did not respond to my reminders.

Their customer service staff, who I guess are offshore, are a waste of time, they just give you the run around. Avoid.

I've been unable receive calls on my land line for over 2 months. I was told there was fault in the exchange. After a very long wait, an appointment was made for an Openreach 'novice' engineer to call pm Friday January 30. Supposedly he remied the fault and told me everything was now working OK. A while later I found it was still not working OK, it was stil not receiving calls. More of my time wasted! And more of my time wasted reporting back to Talk Talk, and having to listen over and over again all their terms and conditions. After another wasted hour, another appointment was made for OPENREACH to call and do repair on Thursday 5th February between 12 noon & 3pm. I sat gazing through the window for 3hrs watching it raining hard and looking out for Openreach, who alleged they called but DID NOT. I couldn't miss spotting them through my window if they did call, and I have a door bell that chimes loud like BIG - BEN. IF as alleged an engineer did call, he MUST have called at some other address, and not mine. And of course, if an engineer did call and found when knocking my door I didn't open it, he would have rung my mobile. the same number Openreach and TALK TALK use to contact me. And adding insult to injury, TALK TALK have told me I will be charged for not being at home when the engineer called. They have more chance of getting struck by lightning than getting a shilling off me. The boot is on the other foot, and TALK TALK I will DEMAND reinburse me for ALL my wasted time, and the time my phone as been out order. Failure to do so, I will seek retribution in the small claims court.

Again terrible service from Talk Talk. No internet for 5 days, hours spent on chat and calling a Caribbean call centre day after day. To be read out scripted lines and repair dates that never happen. Just been told a further delay of 2 days. Talk talk if you are reading this please help. I have 4 doctors living in the house that can not study. This is the same problem that we had back in December.. it’s taken all week for open reach to realise it’s the same problem as before. Complaint no is CMP-957396 if you want to check my file history.

I am Deaf. I cannot answer the phone. I have lost my email account even though I’m a paying broadband customer. My monthly payments have nearly doubled with no warning too. They insist on ringing me … this is disability discrimination at its worst. My daughter has tried to explain but she never gets put through to the right person. Absolutely shocking, embarrassing and dire customer service.

Engage personnel who are able to express themselves clearly and ably with your patrons, and not the enduring unintelligible gibberish I was subject to on a answering machine, by the technician, who at first ignored the calls I made over several months, and then subjecting me to a rant monologue of insufferable mish mash of broken English on his answer machine,,to have me endure ongoing slowing service, that you overlooked informing me off. Notwithstanding that, you further subjected me to further negative experiences by increasing the broadband service monthly payments (45.95) I would never have agreed to, by taking out your horrendous broadband and landline service. Awful treatment ..

Poor customer service after being cut off without notice
Been a customer for 20 years and being cut off left me in a dilemma as I use broadband for my small business
Always paid on time and never had a problem prior to this.
Made a complaint in writing and received no response.

Changed my service provider to vodaphone broadband and happy so far
I must add I would never use talk talk again .

Absolutely criminal. Had no internet for weeks. Actually made me ill trying to get someone to help. Just had to switch to another company . Talk talk still send me bills trying to get money I don’t owe them. Avoid at all costs

Firstly getting through to customer services is not easy. You have to speak to an automated system which tries to filter you to the website instead of speaking to a person. I have to contact customer services every 3 months as they constantly increase my monthly bill hoping i do not realise. When i call they reduce it and give me different excuses every time. I would not recommend at all unless you like wasting hours on the phone every 3 months. The only good thing about talk talk is the wifi is actually very good and reliable. It's just a massive shame that they try to con you and their customer service isn't very good. I will be leaving at the end of my "contract"

Fibre broadband was offered to us free of charge by Talk Talk. On Wednesday Talk Talk contractors came to fit full fibre broadband. Whilst drilling holes in the wall to facilitate this, they drilled through pipes supplying water to the central heating system. This resulted in the cavity wall and lounge being filled with the entire contents of our radiators.

An emergency plumber was called and all heating and water turned off, we waited in the cold for him to arrive. Unfortunately, it was a bit of a wait because he was busy in another property where the same contractors had drilled through a gas pipe.

On his arrival, he acted quickly and efficiently cut a hole in the lounge wall and fixed the leaking pipe. He waited to ensure the radiators were working and the system had refilled before leaving. By now it was late evening.

The Talk Talk contractors had to continued to fit the full fibre broadband before leaving but failed to check if it was working. When we tried to connect the following morning, we were unsuccessful. We followed the handy troubleshooting guide but without success and instead elected to contact Talk Talk via their live chat. After passing the many identity checks, I was asked if i had followed the troubleshooting guide, when i explained that i had, i was told that i would need to speak the technical team. The technical team asked me if i had followed the handy troubleshooting guide and when i assured them that i had, they promptly ran me through it again. When this failed to work they suggested that i may like to upgrade to full fibre broadband and then offered to put me through to their sales team to arrange this. When i pointed out that i had already got full fibre and was not working and this is why i was ringing, the chat ended abruptly.

Shortly after, i received an email aknowledeging the conversation had ended abruptly and attaching the handy troubleshooting guide for me to work through with instructions to call them back if this didn't work. I called them back and after going back through the identity checks was asked if i had worked through the handy troubleshooting guide. When i explained that this did not work they then put me through to their technical team who checked my line and said that the problem was at my end and suggested i turned it i=on and off at the plug. When this failed to work, she told me that she have to elevate the problem and said that she would complete the forms to do so as we were speaking and assured me that i would hear from them shortly. That was yesterday morning. I have heard nothing.

The situation is this, on Tuesday i had broadband that worked fine.

Today, my full fibre broadband does not work, there is no known resolution to this as nobody is talking to me. I have a hole in the wall of my lounge where the plasterboard has been removed. It is only today that i have gained use of all radiators after the system was refilled. My cavity wall is filled with water. There may also be water under my laminate floor. I am at some point going to have to take a day off for my plasterboard to be replaced, my wall will then need to be re-painted and i will also need time off for the invisible Talk Talk engineer to visit. Apart from that i am glad i upgraded.

Internet has suddenly started to drop connection.

Phoned on Thursday after work...Could barely hear agent due to background noise of what sounded like children screaming and whistles. Told them I couldn't hear them properly and they said it wasn't their fault.

After an hour I was told I had a bar on my account due to non payment and to switch off router, leave 30 mins and turn back on.

I've never had a billing issue and direct debits all upto date.

They weren't interested in anything i had to say and said that had been the problem...

Fast forward to Friday morning and guess what....intermittent Internet.

Couldn't face the call centre so used the chat facility.

1 hour and 30 mins of absolutely useless questions...1 hour 30!!!!

They won't send an engineer unless I pay £75 so are sending a microfilter to see if it's that.

Meanwhile I work from home and keep dropping out.

I don't think I've ever experienced anything so horrendous. I'm paying £35 a month so it's not like it's cheap.

Language barrier over the phone is really hard work.

My advice is DONT USE TALK TALK. Find a provider that listen and provide a service.

Went online to chat which took ages, but they couldn't help. Phoned and the agent was difficult and unhelpful.

Terrible organisation! We are approached by Talk Talk to upgrade our broadband service. Improved service as its a fibre line into the address. Very similar price product with increased bandwidth. Thought it was a win win.
Product goes live, and its brilliant wi-fi in one room of the house only. I work from home, no good in the office. Talk talk agree to send out a booster. Still not got it 4 weeks later. Told to "be patient!"
We then find we are being charged a break clause cost of over £100 pounds, even though talk talk approached us, offered us the deal, and on a recorded line make no mention of break clause. Still not got the quality service. Poor customer service as I've been on hold for the entire day. Complete rubbish! don't go to talk talk unless you want a terrible product and service!

since upgrading sheer and utter mess, l 1st called them out as l had no connection, as engineer was sent out and he fixed the problem, he told me there would be no charge as it was Talk Talk fault and he ticked the right box, on receiving my bill l am charged£75, l still await a reply from them, The outside cable was fastened to by down pipe and had to get in touch with Outreach to fix it to the wall, also was left with no land line when l had the new fibre fitted, that cost me £25 l asked to be put through to customer services and guess what while l was waiting l was cut off. disgusting service

customer service run by people with not an ounce of common sense. Appear to talk to yo based on a crib sheet rather than trying to understand your problem. Great difficulty understanding them when they talk. I assume they are based in india or similar country. Why they cant employ proper english speaking personnel is beyond me. They pass you from pillar to post as no one takes responsibility for your problem. No wonder they appear to be in so much financial difficulty and losing hundreds of thousands of customers a year. The sooner they go bust the better

If I had my way I would give Talk Talk no stars but unfortunately you can't, my issue is that every month I try logging into my account to get Vat invoices but there is always an issue, I have emailed Talk Talk twice with not even a response.

I would advise people to stay clear of Talk Talk and will be adding this to social media sites to warn other people and companies to stay clear

Talk talk customer service is shocking. Very difficult to contact them via their chat line you are in a queue for hours and a waste of time anyway as they do not assist and impossible to contact them by phone. Staff are rude and totally uninterested in doing anything to help. I have had internet issues for weeks and have spent weeks, including whole days trying to resolve with Talk Talk but still have internet continually crashing and no assistance from Talk Talk. I have put a complaint in but it has not made any difference. Avoid!

This company is absolutely disgusting, I have been dealing with them since june 2025 for somebody I care for, they have been having problems and after being send over to 6 different people they just ended the chat so been ba k in touch ever month since and guess what same thing happens everytime. So raised many complaints to hear nothing back, so changed providers now they want£141 as contract ended but was never getting the service which they paid for, then after another round of trying to speak to someone a case manager came back and said its not there fault but can knock £10 off the amount. Disgusting

Dealing with TalkTalk either on the phone or via chat online is dire at best and is like trying to knit fog. One gets passed from pillar to post and then gets cut off. Avoid at all costs.