The software is terrific for filing accounts and tax returns alike - especially for inhouse teams too. We had glitch following some team changes and mislaying the admin rights! But a thorough remote... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Vishal form the support team was absolutely spot on dealt with an issue id been having for weeks, quickly efficiently and quick 5 minute screen share and all done! Wish I had raised a ticket weeks ago... Leggi di più
L'azienda ha risposto
I have had a few issues lately with the software migration and licenses. Every time I have Emailed customer support who have helped me within 24 hours. A thanks to Paul Hopkinson who assisted me today... Leggi di più
L'azienda ha risposto
Avoid MyPaySolutions and IRIS. They botched two paychecks and issued W2s with missing salary data. We are now behind on our tax filings because of their total lack of competence. Their errors have rea... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su IRIS Software
Scritti dall'azienda
Why we exist
We’re here to make the lives of businesses, schools and organisations easier, with software and services that help improve compliance, efficiency and accuracy. Our aim is to free up your day, by taking care of time-consuming processes and complicated admin.
Customer support
We really do put our customers before everything – and our customer support team is on hand to help with whatever you need. But, we understand that we don’t always get it right, which is why we really appreciate your feedback. We take all your comments on board and try to fix things as soon as we can.
Our products
If there’s an annoying process or repetitive admin task that clogs up your day, there’s a high chance we have the software to take care of it for you. Our wide range of products includes accountancy, financial, human resources, education, payroll and bookkeeping solutions. To get a proper idea of what products might be right for you and your business, it’s worth popping over to our website iris.co.uk.
We care
It’s an easy thing to say, but we mean it. Our whole business was built around finding solutions to common problems, to help make people’s lives easier. We rely on feedback – good and bad – that’s why we like to include our customers in our product development, with regular client user groups and events. We listen and learn from them and make sure our products are what they need.
Keep in touch
There are lots of ways to get in touch with us. You can follow us on Twitter.com/IRISSoftwareGrp, www.LinkedIn.com/company/iris-software-group or Instagram.com/irissoftwaregroup, visit iris.co.uk and hit our CONTACT US button, or call us on 0344 815 5555. We’d love to hear from you.
Informazioni di contatto
Heathrow Approach, 470 London Road, SL3 8QY, Slough, Regno Unito
- 0344 815 5555
- www.iris.co.uk
4,0
Molto buono
3404 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Verificata
The engineer was helpful.
5 febbraio 2026
Risposta di IRIS Software
Hi Izabela,
Thank you so much for sharing this wonderful review! We're absolutely delighted to hear that everything was perfect from start to finish.
Alan will be thrilled to know his professionalism and attention to detail made such a positive impact on your experience, he truly takes great pride in delivering exceptional service, and feedback like yours means the world to us.
We really appreciate you taking the time to leave this review, and we look forward to welcoming you back again soon.
Kind regards,
Mara
Verificata
Everything was absolutely perfect from…
Everything was absolutely perfect from start to finish. I really appreciated Alan's professionalism and the care he put into every detail.
12 febbraio 2026
Risposta di IRIS Software
Hi Eniko,
Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that everything was absolutely perfect from start to finish. Alan will be thrilled to know his professionalism and attention to detail made such a positive impact on your experience. He truly goes the extra mile for our customers, and your feedback means a great deal to him and the whole team.
We really appreciate your support and look forward to welcoming you again in the future!
Kind regards,
Mara
Risposta di IRIS Software
Hi Wm,
Thank you for taking the time to update your review, we’re really pleased to hear that your issue has now been resolved.
If there’s ever anything more you need or if you have any further questions, please don’t hesitate to reach out. We’re always here to help and truly appreciate you being an IRIS customer.
Wishing you a great day ahead!
Kind regards,
Mara
Verificata
the iris person did an excellent job
11 febbraio 2026
Risposta di IRIS Software
Hi John
We're happy to hear that the person who assisted you did an excellent job. We appreciate you taking the time to share your positive experience with us.
Kind regards
Sarah
IRIS Customer Relations
Verificata
Great and fast resolution.
11 febbraio 2026
Risposta di IRIS Software
Hi Emmy
We're happy to hear that we resolved the issue quickly. Thank you for your feedback; it means a lot to us.
Kind regards
Sarah
IRIS Customer Relations
Support team 10/10
Vishal form the support team was absolutely spot on dealt with an issue id been having for weeks, quickly efficiently and quick 5 minute screen share and all done! Wish I had raised a ticket weeks ago!
11 febbraio 2026
Non scritta su invito
Risposta di IRIS Software
Hi,
Thankyou for taking the time to give us a 5* review!
We're happy to hear that the support team resolved the issue quickly and efficiently. We appreciate your feedback and are glad you had a positive experience.
Kind Regards,
Leanne
Verificata
Helpful service
Customer services did help me solve my issue and I appreciate the support provided. The representative I spoke with, via chat, was polite and made an effort to ensure the matter was resolved. However, the main drawback was the amount of time it took to reach a resolution - a quicker response and a more streamlined process would be helpful.
10 febbraio 2026
Risposta di IRIS Software
Hi Heidi,
Thankyou for taking the time to leave a review.
We're happy to hear that our customer service helped resolve your issue.
We appreciate your feedback regarding the resolution time and will feed this back to the team.
Kind Regards,
Leanne
Good customer services
I have had a few issues lately with the software migration and licenses. Every time I have Emailed customer support who have helped me within 24 hours. A thanks to Paul Hopkinson who assisted me today.
10 febbraio 2026
Non scritta su invito
Risposta di IRIS Software
Hi Katie,
Thankyou for taking the time to leave feedback.
We are sorry that you have faced migration and licensing issues but happy to hear that our support team has been helpful and responsive.
Kind Regards,
Leanne
Verificata
Could not hear the caller ended with an…
Could not hear the caller ended with an email
3 febbraio 2026
Risposta di IRIS Software
We regret you had difficulty hearing. I have reached out separately to you to see how I can help further
The assistance given by Ram was first class
The assistance given by Ram was first class- he sorted the problems out and helped me with the submission of the CT Returns for a long period of account.
He was professional and knew exactly what to do and explained everything in a clear and easily understood way.
9 febbraio 2026
Non scritta su invito
Risposta di IRIS Software
Hi Steve,
Thank you so much for taking the time to leave this wonderful review!
We’re delighted to hear that Ram was able to provide you with first‑class support. It's great to know he resolved the issues you were facing and guided you through the CT Return submissions so clearly and confidently.
We’re incredibly proud of the professionalism and expertise Ram brings to the team, and your kind words will mean a lot to him.
If there’s ever anything else you need, we’re always here to help. Thank you again for sharing your experience!
Kind regards,
Mara
Excellent work done by Ganesh
Excellent work done by Ganesh, keep up good work well done
9 febbraio 2026
Non scritta su invito
Risposta di IRIS Software
Hi Has,
Thank you so much for your review, we’re pleased to hear that you received excellent support from Ganesh. We’ll be sure to pass your kind words on to him, feedback like this truly means a lot to our team.
Thank you again for taking the time to share your experience, and we’re always here if you need anything in the future!
Kind regards,
Mara
Software is average and buggy, support is woeful
When the Staffology software is working, it's broadly fine, but looks like it has been built years ago and now abandoned. I frequently run into bugs and report them, only for support (when you do manage to get through to them) to tell me that I'm using their software wrong. Two examples:
1. As an Administrator, I can add a user; great. However, I can't then re-send the invite email; not helpful. I also can't delete and re-add the user that I created; a data breach waiting to happen. So I can add a user, potentially copy/pasting the wrong email address, but I can't then revoke that user's access, so if I got this wrong I've just given access to my payroll to someone and I can't revoke that. Awful product design decision.
2. When viewing the "Month 10" pay run summary, you'd think clicking the "View journal entries" button would show you the Month 10 entries, right? Wrong, it'll just take you to the most recent month's entries. Basically, you can't trust the buttons you click and need to re-examine every screen to check you're seeing what you expected based on the link you clicked. Again, according to support, this is my issue!
And all of that brings be on to support... it feels like they don't want you to access support and try to put obstacles in your way. Log in to Staffology, need support?... you'll need to log in to a different system to create a case. Think you could just email someone?... nope, that would be far too helpful.
The final straw for me in writing this review that I tried to create a case to report another bug. Select the Team, select the Case Type and Priority (surely these are internal thing they should sort, not putting the burden on me!), select the Asset and Product Version Number, enter a Category and Software Issue, enter the Subject and Description... I get an error "There are no active entitlements for this contact.". What does that mean, how is that my problem?! I'm a user, I should be able to submit a support case, it shouldn't be this difficult!
If you possibly can, I'd avoid this company. Using software and trying to get support shouldn't be this hard. As it is, I've had to leave a negative review to try and access support for the product I'm paying for because they've closed off all the other doors. What a frustrating company.
-----
Edit 12-Feb-2026:
After seeing the response from Iris, I was hopeful that they might be listening and owning up to their issues, sadly not. To quote their response on a support ticket: "I have discussed this wiht 2nd line support, if a payroll is open, the system will always default to that pay period.". So basically, if I'm viewing the Month 1 pay run, but Month 10 is now open, when I click to "View" Month 1 data, they believe it's expected to see the Month 10 data. It shouldn't be this hard!
7 febbraio 2026
Non scritta su invito
Risposta di IRIS Software
Hi Gavin,
Thank you for taking the time to share such detailed feedback and I’m really sorry to hear about the difficulties you’ve experienced with the software and with reaching our support team. This is absolutely not the experience we want for our customers, and I completely understand how frustrating this must have been for you.
We’ve now escalated your support case so that it receives urgent attention from the appropriate team. Alongside this, we have also raised a formal complaint on your behalf, as it’s important to us that your concerns are reviewed thoroughly and that any issues raised are addressed properly.
Your feedback about usability, product behaviour, and the support journey is extremely valuable. We take this very seriously, and we’ll be using the points you’ve highlighted to support ongoing improvements to both the platform and our customer support process. No customer should ever feel that accessing help is difficult or that their concerns are dismissed.
UPDATE: I’ve checked on your technical support case, and I can see that the issue has now been resolved and addressed by our support team and they are awaiting your input regarding the solution offered. I’m glad we were able to bring it to a conclusion for you.
Thank you as well for sharing your thoughts about the Community Portal. Your feedback is extremely valuable, and I will make sure it is passed on to the relevant team for review. We’re committed to putting things right and ensuring you receive the level of service you expect and deserve.
If there’s anything further you’d like to share or discuss, please don’t hesitate to let us know, and we’re here to help.
Kind regards,
Mara
Verificata
Risposta di IRIS Software
Hi Renata,
Thank you so much for your review!
We’re really pleased to hear that your call was answered promptly and that our advisor was helpful. Providing quick and friendly support is important to us, so it’s great to know we got it right for you.
If you need anything else, we’re always here to help!
Kind regards,
Mara
Avoid
Avoid - Company desperate to keep your money even if you don't use the software and have no plans to use it.
Despite sending them a message on the day of my renewal explaining that the company was closed, that we have no need for their software and that we haven't used it in the last 12 months, they refuse to refund. Why would you keep your customer's money like that? Will never use again.
16 gennaio 2026
Non scritta su invito
Risposta di IRIS Software
Hi
Thank you for your feedback. We've requested further information so we can locate your account and contact you about this directly.
Kind regards,
Bethan
Customer Relations Team
Verificata
Excellent communication and knowledge
Excellent communication and knowledge. Fixed my issue in a timely manner
6 febbraio 2026
Risposta di IRIS Software
Hi Gemma,
We're happy to know that you received excellent communication and that your issue was fixed quickly with our knowledge. Thanks for your feedback.
Kind regards,
Bethan
Customer Relations Team
Verificata
Balazs was very professional and sorted…
Balazs was very professional and sorted the problem quickly.
Thank you for your help
5 febbraio 2026
Risposta di IRIS Software
Hi Ashley,
We're happy to hear that the issue was resolved quickly and professionally. Thank you for sharing your positive experience and for your kind words!
Kind regards,
Bethan
IRIS Customer Relations Team
Verificata
Excellent Customer service
Excellent Customer service. Emmanuel Peter guided me through the process in a very professional manner and even spent longer than his allocated time dealing with my questions
5 febbraio 2026
Risposta di IRIS Software
We're happy to hear that you received excellent customer service. We appreciate you mentioning the professional guidance and extra time spent assisting you. Thank you for your positive feedback!
Kind regards
Sarah
Verificata
Was very helpful
4 febbraio 2026
Risposta di IRIS Software
Thank you very much for taking the time to leave us such a positive review. We are very happy to hear that our teams were helpful to you
Kind regards
Sarah
Raman was helpful in answering…
Raman was helpful in answering questions around accounts production and integration with Xero, which made the conversation more efficient overall.
4 febbraio 2026
Non scritta su invito
Risposta di IRIS Software
Hi Lakh,
We're happy to hear that the information about accounts production and Xero integration was helpful and made your conversation efficient.
We appreciate your feedback!
Kind Regards
Kate
Verificata
Risposta di IRIS Software
Hi Patanjali,
Thanks for your feedback and we’re sorry to hear about your experience. We’ll reach out to you directly to discuss this further and see how we can help.
Kind Regards
Kate
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