The lady in your office, Toni, was exceptional. Very friendly and helpful. Nothing was too much trouble.

The driver and his assistant were also exceptional. They delivered my packages with a smile and helpful attitude. They also made me feel as if nothing was any trouble.

They were friendly, helpful and very efficient. They helped make a stressful move go smoothl, from the office contacts to the removal crew.

all the way through, communication was exceptional. Craig was very accommodating with all of my changes and queries, Michelle and Gill were great with advice and timeframes

Great customer service all around

Very reliable, world-class service, with friendly staff and excellent communication re delivery and timeframes. Everything arrived safely and I would definitely recommend the company.

Great communication. Always kept updating on what was happening.

I hired John Mason to move boxes of personal belongings from the UK to Portland, Oregon. They were excellent in every way.

Particularly, they were responsive and polite communicators. I was always able to contact them via email or phone. Jade was patient and helpful with my initial inquiries. Michelle provided a detailed final quote. Chris coordinated the pickup, airfreight, customs forms and delivery with only one glitch. The glitch was efficiently corrected and Chris was appropriately flexible about adjusting the delivery date according to my wishes.

The sub-contractors John Mason hired here in the US were also communicative and efficient. The delivery time from the UK warehouse to my door took just one week! My belongings were well crated and arrived exactly as I boxed them. I have unboxed my belongings and there was no damage whatsoever.

I can’t recommend John Mason more highly.

Moved household goods from Australia to UK, and John Mason handled delivery to within UK.
I can highly recommend them for their communication of the process of my goods on arriving in UK and keeping me informed regularly with updates on delivery to me.
My contact Toni, was so wonderful.

Would highly recommend John Mason removers. We moved from London, UK to Australia in August 2025. Our household things were delivered to our new house in January 2026, as advised via a shared container. The cost was somewhere in the middle from all the various quotes I received.

Communication, packing, unpacking was all seamless both ends. Everything was labelled clearly and packed securely. Thank you for helping make our move a little easier.

John Mason International handled the collection and delivery of my household items arriving from Australia.

They made my 1st Christmas back in the UK extra special by delivering my items on 23 December, their last day of work before the Christmas break.

I would totally recommend using this company. My contact was Toni in the Hutton office, she was extremely helpful and didn't mind my numerous questions. Thank you John Mason.

I found dealing with this company to move from Canada to the United Kingdom painless. The communications and personal touch was very reassuring and relieved me of a great deal of Stress!!
My point of contact was a lady called Mary, who helped me through any issues with customs and final delivery of my household goods.
I will certainly recommend them.

We moved back to the UK from Australia. Needless to say we had a lot of stuff - half a 40ft container. John Mason International Movers made the unloading of the container at our premises easy. The 2 guys that did the job were hard working, courteous and took care not to scuff walls etc when fetching boxes in. I highly recommend John Mason International Movers to help with your move.

Great communication from the get go. Even though it was a small amount of items they still gave us the full attention

From the moment we contacted John Mason for an estimate to the final day of our removal, we have been blown away by the friendly, approachable, efficient and professional service we have received from the JM team!

To my pleasant surprise, the package was delivered exactly when expected. The delivery team promptly placed the 12 boxes on a cart, transported them via the elevator, and neatly arranged them in my apartment on the fourth floor. This service was highly appreciated.

We research various international moving companies and went with John Mason because their most recent reviews were very good.
A Zoom meeting was set up and we showed the amount of stuff that we needed to be shipped from UK to New Zealand.
The quote seemed quite reasonable.
Our main contact from this point was a guy named Chris Turton.
Chris was always happy to answer any questions we had as the date was set for our furniture to be collected over 18th and 19th November.
Two guys arrived at the agreed time (Steve and Paul) and worked extremely efficiently to get everything packed and loaded in good time.
We always felt reassured with this company and very satisfied with the service provided.

Chris was great, so helpful and courteous,

The service in UK was great, however in Sydney - not so much.

Kenny and Jude were amazing. They packed our stuff with care and diligence. Very organised and very little damage.

However, they partner with Allied here in Sydney and they were not as professional or caring. The Sydney Ops team was very unresponsive, and the removalist here only left all the boxes in the garage as opposed to in the required rooms or unpack the furniture and assemble the simple furniture. This was disappointing as it was written in the contract. I don't blame the removalist men for this, it was the office's responsibility to tell them what service I paid for. That said, they also said I had two months to claim insurance, when it is only one month (thankfully I checked again with the UK office!). This meant that they left me having to pay for a personal handyman, unpacking heavy furniture and moving my own boxes from the garage to the bedrooms.

I would give them three stars because of this - but giving them five because of the service in the UK (from quote, to Gill, Kenny and Jude).

Good communication. Boxes were delivered safely with no hassle.

My move from the UK to Australia was handled by John Mason International. It was a seamless experience. The managers in Liverpool were professional and knowledgeable experts. Communication was clear and responsive. The packers were efficient and careful. The Sydney handling company are well chosen too. I am pleased to recommend the company for your removal.