Angelo

Grazie infinite per il suo feedback positivo e dettagliato!
Siamo lieti che abbia evidenziato i nostri punti di forza, come l'accreditamento per certificazioni riconosciute a livello nazionale e le nostre partnership con università telematiche. Il nostro impegno è sempre volto a offrire percorsi formativi di eccellenza, che rispondano alle esigenze di chi sceglie di affidarsi a noi per la propria crescita personale e professionale. Commenti come il suo ci motivano a continuare a migliorare e innovare. La ringraziamo di cuore per aver condiviso la sua esperienza!

Hello there!

Thank you for choosing to share your opinion about Revolut in the form of a Trustpilot Review. We are sorry to hear that you have experienced difficulties using the service, but we believe that this review is the beginning of a process as a result of which we will improve your experience.

As a team, we recognize the importance of financial matters, therefore we would appreciate it if you would respond to our request to share some data, so we can locate your account and take another look at this issue. We hope that as a result of the next steps we take, you will change your mind about us, or perhaps even decide to adjust your review and improve your rating.

We currently support Mastercard® and Visa® cards for adding money. Please, refer to our FAQs for more information: https://www.revolut.com/help/adding-money/with-card/what-cards-and-currencies-are-supported.

If you ever encounter any issues, please report them to us via in-app chat (Profile section -> "?" bubble -> scroll down, click on "chat to us" -> type in "live agent"). Our agents will do their best to help you in the most hassle-free way possible.

The feedback you have shared with us is deeply appreciated, so we can work to improve our services and make sure they are the best available. Here at Revolut, we are always looking to streamline our procedures and processes to improve our users' experience.

We look forward to hearing from you soon!

Yours,
Revolut Team

Dear Angelo,

Thank you for taking the time to tell us why your recent experience with Kiwi.com did not meet your expectations.

We would like to inform you that we require passport details for all the passengers in the booking so that we can check-in all the passengers together before departure to avoid the check-in fee at the airport. Therefore, we had asked you to provide us with the passport details for all the passengers except the instrument. Also, for some airlines like the one in your reservation, we do the online check-in on behalf of the passenger and send the boarding passes. As we use our credentials to book with the airline, therefore, the passenger will not be able to check-in on the airline website. Now let us explain to you as to why do we use our corporate contacts to book the tickets from the airlines and there is a very good reason behind.

In fact, it is vitally important for our business to receive the emails from the airlines about their schedule changes or cancellations, so we can act in case it affects other flights in our passenger's itinerary. As you probably know, in such situations our Kiwi.com Guarantee is activated, and we search for an alternative itinerary. To be able to do so, we simply have to be aware of the revised schedules. The airline in your reservation is one of the airlines that require the contact email address in order to access their system and modify the reservation. It is also not possible to register two email addresses with them.

In addition to the above, we would like to inform you that the booking confirmation got delayed by two days due to the name verification process for the instrument. However, this process could have also led to a price change from the airline. We apologize for the inconvenience caused due to this. We have provided a solution to this.

Regarding your concern for seats, we would like to inform you that as you wanted to do an early check-in, you were required to purchase seats. As per the policy of the airline in your reservation, if a passenger wants to do an early check-in than the usual check-in which is available from the airline 48 hours before the departure. Then the passenger is required to purchase a seat.

The whole issue has been fully explained to you via email. Nevertheless, we will be happy to answer any questions you may have relating to the emails sent by us.

Thank you for your understanding.

Sincerely,

Complaints Team
Kiwi.com