Dailybebe レビュー 29

Dailybebe からの回答

2026年1月29日

Hi Abbie,

Thank you for taking the time to leave such a detailed review. I’m really glad to hear you’re happy with the adjustable straps, reinforced rivets, and the substantial feel of the denim — that’s exactly the kind of durability we aim for with pieces like these.

At the same time, you’re absolutely right to call out the color difference. If the photos show a deep, dark indigo and what arrives is a much lighter, washed-out blue, that’s a mismatch in expectation, even if the item still looks good. That’s on us to fix.

We’re already reviewing the product photos and description for this style to make sure the wash is shown more accurately, and we’ll be updating our guidance wherever needed so parents know exactly what shade to expect before they buy.

If you decide you’d rather exchange these overalls for a different style or discuss options based on the color difference, please feel free to email us at [email protected] with “Trustpilot – Abbie Davidson” in the subject line so we can find your message quickly and help you personally.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月29日

Hi Sophie,

Thank you so much for this lovely review. We know exactly what you mean about loving boutique-style outfits but not always loving boutique prices, so it makes us really happy to hear that this shop feels like the right balance for you.

It’s especially great to hear that the matching set for your twins is as adorable in real life as you hoped, and that the fabric has held up well after washing — that combination of cute, comfy and durable is exactly what we aim for with our pieces. Knowing you feel the value is great is one of the best compliments you could give us.

I also really appreciate you mentioning the brief customs delay and the fact that you were informed in advance. Cross-border orders can occasionally hit small bumps like that, and it’s our responsibility to keep you updated so it doesn’t feel like a surprise.

The fact that you’ve already ordered again truly means a lot to our whole team. If you ever have questions about sizing, fabrics or ideas for more matching looks for your kids, please feel free to reach out to us at [email protected] — we’d love to help.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月29日

Hi Matilda,

Thank you so much for taking the time to share this review. It makes us really happy to hear that the dinosaur hoodie is such a hit that your son doesn’t want to take it off – that’s exactly the kind of joy we hope our designs bring. I’m also glad you’re pleased with the quality, from the thicker material to the sturdy zipper.

Your note about the sizing running a bit small compared to typical US sizes is really helpful. Ordering kids’ clothes online is already a bit of a puzzle, so feedback like yours is exactly what we use to refine our size charts and fit notes. We’ll be updating our guidance on this style (and similar ones) so it’s clearer when parents might want to size up.

It’s great to hear the exchange process went smoothly and that our customer service team was able to guide you through it without any hassle. Knowing you still feel the hoodie is great value for the price, even with the size swap, means a lot to us.

If you ever have questions about sizing before your next order or need help picking the best fit, please feel free to reach out at [email protected] — we’d be happy to help.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月29日 に更新

Hi Kellie,

I’m really sorry for the experience you had with us – especially when you were ordering Valentine’s outfits and needed them within a clear time frame. I completely understand why, after all the chasing and mixed messages, this felt like a scam to you.

You’re right to be upset. You placed your order on January 9, and between our slow processing, lack of proactive updates, and the way we handled your follow-up emails, we failed you both in communication and in basic execution. You should never have had to chase us multiple times just to find out what was happening with your order, and our responses did not match the urgency of your situation. That’s our mistake, not yours.

When you strongly requested a refund on January 22, we stopped the shipment and processed a full refund back to your original payment method rather than sending the package anyway. The refund has already been issued; if you haven’t seen it yet on your credit card statement, it may still be clearing through your bank, but you should not be charged for this order.

To be clear, we are not a scam site – but in your case, our delays, poor communication and unhelpful handling made it feel that way, and I’m truly sorry. This has been a wake-up call for us to:

Set stricter internal deadlines so orders don’t sit unprocessed while customers are waiting.

.Be honest and realistic about timing instead of giving estimates we can’t keep.

.Improve how we support time-sensitive orders, like holiday and seasonal items, so parents know upfront if something might not arrive in time.

If you’d like us to re-confirm your refund details or have any other questions about what happened, please email us at [email protected] with “Trustpilot – Kellie O’Malley” in the subject line and we’ll review everything again for you.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月19日

Hi Anthony,

Thank you so much for this amazing review. It really means a lot to us that you’ve tried several overseas sites before and still felt our quality stood out. Hearing that the pants are soft, the print is holding up after multiple washes, and the stitching feels strong with no loose threads is exactly the kind of feedback that makes our whole team proud.

Your comment about the website looking a little basic at first is also very fair. We’ve chosen to keep things clean and simple so it’s easy to use, but it’s our responsibility to make sure it still feels trustworthy and reflects the quality of what you receive. Reviews like yours help reassure other parents who might hesitate for the same reason.

Knowing that you not only loved the product but will “definitely be ordering again” is the best compliment we could ask for. If you ever have questions about sizing, fabrics, or want recommendations for your next order, please feel free to reach out at [email protected]— we’d love to help.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月16日

Hi Max,

Thank you so much for this amazing review. We know how stressful it feels when you realize you’ve entered the wrong address, so it makes us really happy to hear that our team was able to step in quickly, fix it before shipping, and get everything safely to the right place. That’s exactly the kind of support we want parents to be able to count on.

We’re also thrilled that you’re loving the clothes themselves — especially the soft fabrics, unique cuts, and that the pants have become your daughter’s favorite. Hearing that it feels good to you to support a business that genuinely cares about its customers means a lot to our whole team. That’s the standard we’re always aiming for, not just on the “good days” but whenever something goes wrong too.

If you ever need help with future orders, have questions about sizing, or want recommendations for more styles your daughter might love, please feel free to reach out anytime at [email protected] — we’d be so happy to help.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月14日

Hi Stephanie,

Thank you so much for taking the time to share this balanced review. It means a lot to us to hear that you’re happy with the fabric quality and that the pieces feel substantial rather than paper-thin — that’s exactly what we aim for with everyday kids’ clothes that need to survive real life and lots of washes.

You’re absolutely right that a three-week delivery feels longer than ideal. We really appreciate you noting that our team was transparent about the timeline, and we’re continuing to refine our estimates and shipping options so parents have a clearer idea of when to expect their parcels in different countries.

Knowing that you find the clothes stylish and durable and that you’d definitely order again (just a bit earlier) is incredibly encouraging for our whole team. If you ever have questions about sizing, fabrics, or shipping times to your country before your next order, please feel free to reach out at [email protected] — we’d be happy to help you plan ahead.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月12日

Hi Lyle,

Thank you so much for sharing this review. It makes us really happy to hear that you love the mix of practicality and style — especially that the romper feels soft and breathable, looks photo-ready, and that the snap buttons make diaper changes easier. That’s exactly the balance we’re aiming for with pieces like this.

We’re also glad the shipping felt fast and that the free-shipping threshold worked well for you. Your note about the small customs fee is very helpful too. You’re right that these charges are set by local customs rather than us, but it’s still our responsibility to flag them clearly so there are no surprises, and we’re continuing to improve how we communicate that for different countries.

If you ever have questions about sizing, fabrics, or need help choosing more practical-but-cute outfits, please feel free to reach out at [email protected]— we’d love to help.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月5日

Hi Sarah,

Thank you so much for this wonderful review. It means a lot to us to hear that you had a great experience with our customer service, that your order arrived quickly, and that you’re happy with the quality of the pieces you received.

We’re especially glad you called out the “super cute clothes especially for boys” — we spend a lot of time trying to make sure boy moms and dads have fun, stylish options that still feel comfy and easy for everyday wear. Knowing you’ll definitely be buying again is the best feedback we could ask for.

If you ever have questions about sizing, need help putting outfits together, or want recommendations for your next order, please feel free to reach out to us at [email protected]. We’d love to help.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月5日

Hi Orion,

Thank you so much for taking the time to share your experience. I’m really glad to hear that you found the overalls cute, well-made, and with a nice thick fabric – that’s exactly the kind of feel and quality we’re aiming for with pieces like this.

I’m also very happy our customer care team was able to help when the size wasn’t quite right the first round. Ordering kids’ sizes online can be tricky, so it means a lot to us that you felt the response was quick, the instructions were clear, and that the replacement arrived fast and fit the way it should.

We’re continuing to refine our size charts and fit notes so it’s easier to get the right size on the first try, and feedback like yours really helps us see where we’re doing well and where we can still improve.

If you ever need help with sizing, future orders, or have suggestions for us, please feel free to reach out at [email protected] – we’d love to hear from you.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月5日

Hi Jcks,

Thank you so much for the 5-star review! We’re really happy to hear that shipping to the US was super fast for you and that you’re pleased with the t-shirt quality and the vibrant print — that’s exactly what we want parents to feel when they open a Dailybebe package.

Your note about sizing is very helpful. Following the size chart instead of just going by age is definitely the best approach, and we’re continuing to refine our measurements and fit notes so it’s easier to choose the right size on the first try.

It means a lot that you’d “definitely order again,” and we’ll be here whenever you’re ready for that next size up. If you ever have any questions about fit or need help with future orders, please feel free to reach out to us at [email protected].

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月5日

Hi Francis,

Thank you so much for taking the time to share this review. It makes us really happy to hear that you’re stocking up on basics for your kids and that the cotton feels thick, soft, and durable — that’s exactly what we aim for with our everyday pieces. Knowing you’d choose them over the “cheap stuff from the big box stores” really means a lot to us.

Your comment about the international shipping fee is also very valid. Cross-border delivery does add cost, but it’s our job to keep those fees as reasonable and transparent as possible so the overall order still feels like good value. We’re actively reviewing our shipping options and promotions to make it easier for families who want to buy multiple items or restock basics the way you are.

Thank you again for trusting us with your kids’ wardrobes and for giving such balanced feedback. If you ever have suggestions, questions about sizing, or need help planning a bigger basics order, please feel free to reach out at [email protected] — we’d love to help.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月5日

Hi Holly,

Thank you so much for this wonderful review. It means a lot to us to hear that you’re “blown away” by the quality of your daughter’s sweater — especially that the wool feels soft, not scratchy, and sturdy enough for a whole winter of adventures. That’s exactly what we hope for when we design and choose pieces like this.

You’re absolutely right to point out the loose button — even if it was a quick fix, it’s something that shouldn’t slip through. Your comment is already being shared with our team as a reminder to slow down and double-check the finishing details on every garment before it goes out.

I’m really glad our customer care team responded the way they should have when you emailed: listening, apologizing, and offering a goodwill store credit without making you jump through hoops. The fact that you’d consider coming back because of how you were treated, not just what you bought, is the highest compliment you could give us.

If you ever notice anything else, need help with future orders, or want recommendations for more cozy pieces for your daughter, please feel free to reach out to us at [email protected] — we’d love to help.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2026年1月5日

Hi Ellie,
This is Peggy Z., Customer Care Manager at Dailybebe. I’m really sorry for the experience you had with your order – reading your review, I completely understand why you’d tell others not to shop with us.
You placed your order, the tracking never moved, you were told on Instagram that it was being shipped “ASAP,” and only later by email were you told the trousers were out of stock with no real explanation or proper apology. Taking your payment, not shipping the item, giving mixed messages across channels, and then closing it out with a one-line “out of stock” message is absolutely not acceptable, and that’s on us.

We’ve now arranged a full refund for your order back to your original payment method. Depending on your bank or payment provider, it may take a few business days to appear, but you shouldn’t have to do anything further on your side. I know a refund doesn’t undo the stress or the wasted time, but it is the least we owe you.
Your review has already triggered internal changes on our side:

We’re tightening stock and order sync so items that are unavailable cannot be sold and customers aren’t left waiting on products that don’t exist.

If something becomes unavailable after an order is placed, our team is required to send a clear apology, explain what happened, and immediately offer a refund and/or alternatives – not leave customers chasing us.

We’re aligning how we respond on Instagram and email so you don’t get told two different stories about the same order.

You trusted us with your money and your time, and we didn’t live up to that trust. If you’re open to it, I’d still like to make sure everything on your order has been fully resolved and answer any remaining questions you have. Please email us at [email protected] with “Trustpilot – Ellie Brindle” in the subject line so I can find your message quickly and follow up with you personally.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2025年12月20日

Hi Luke,

Thank you for taking the time to share your experience, and for your kind words about the pants you received. We’re thrilled to hear that you found the quality stunning, the fabric soft, and the print adorable – that’s exactly what we hope parents and kids feel when they open a Dailybebe package.

We also really appreciate you calling out the shipping time to Canada. Around 16 days is longer than we’d like compared to the initial estimate, and your feedback is a helpful reminder that we need to set clearer expectations and keep working with our carriers to tighten those delivery windows.

It means a lot to us that, even with the delay, you still felt the product itself was 5-star and that our customer service team kept you updated along the way. We’ll keep using feedback like yours to improve both our shipping information and our communication for customers in Canada and beyond.

If you ever need help with future orders or have suggestions for us, please don’t hesitate to contact us at [email protected]

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2025年12月20日

Thank you so much for this lovely review. It makes us really happy to hear that the two pairs of pants and matching tops were exactly what you were looking for. The baggy fit on your 4-year-old and the lighter-weight sweatshirts are exactly the kind of “cute but easy to wear” combo we aim for – comfy for kids, and simple for parents to style and layer.

We’re especially grateful that you took the time to share that you’ll be buying again soon. For a small brand like ours, that kind of trust and repeat support means everything.

If you ever have questions about sizing, new arrivals or outfit suggestions for your boys, please feel free to reach out to us at [email protected]
– we’d be more than happy to help.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe

Dailybebe からの回答

2025年12月18日

Hi Annamarie,
This is Peggy Z., Customer Care Manager at Dailybebe. I’m very sorry for the experience you had with the pants you ordered for your grandson.
From what you described, the product clearly didn’t match what you expected: the style didn’t look like the photos, the 5T–7 size range was confusing, and the fit ended up both too short in length and far too big in the waist. That’s not acceptable, and it tells us we have work to do on both our size guidance and our product presentation.
It’s also completely understandable that you were frustrated by the return process and the cost of shipping the item back. When return postage ends up costing more than the pants themselves, it does not feel fair, and that’s on us to address.
Based on feedback like yours, we’re now:
.Reviewing this style and similar items for fit so we can tighten the size ranges and update our size charts.
.Adding clearer notes and photos to show how pieces fit on real children, especially for “baggy” styles.
.Re-evaluating our approach to returns in cases where items don’t match the description or expected fit, so customers aren’t left paying high shipping on top of a disappointing order.

I’d really like the chance to review your order personally and see what we can do to make this feel less like a loss for you. Please email us at [email protected] with your order number and “Trustpilot – Annamarie Briggs” in the subject line so I can find it quickly and follow up myself.

Warm regards,
Peggy Z. | Customer Care Manager, Dailybebe