Holidaybreakz レビュー 1,054

Sold me flights at a great rate and then called me saying the flight were not available and l had to pay an upgraded price for available seats. Tried to tell me what l already paid was non refundable and tried to charge me double my original rate.

It was a great experience

Robert was very professional and provided fast service 👌 best customer service ever

Never trust this site, they attract us with a cheaper rates , once we booked , they call us and will say that they can’t give at this price , and non refundable, I literally lost 140-160 today!!! Beware!!

Great service from Robert

I would like to share my customer service experience with Saige. Although I was upset and angry Saige maintained her composure. She calmly and professionally explained their side of things. She resolved the issue and graciously forgave me for my unkind tone. Thank you, Saige!

Es un scam, ponen un precio y despues alguien te llama para decirte que necesitas pagar mas porque ese precio no esta mas disponible.tengan cuidado gente

if i could give it 0 stars i would. booked round flights for a certain price. then suddendly there were no seats left (but on the flight providers website there are?) then offering upgrades for 6x the initial price. cannot cancel while flights are not even confirmed due to « no seats available »? etc etc. this is a shit experience and will never do business with them again. cant speak with anyone that i can understand either…

The booking experience is a nightmare with this website. While booking the site offers cancellation insurance $30 and while calling and asking for they say its only applicable for medical emergency. This is complete hidden while booking. Also they threaten that a no show will cause you $1000 in IATA penalty so you must take this flight out somehow no matter what the weather is ? or any other unaffordable condition is. This is a complete scam collecting the money and they are not issuing the ticket until last moment an asking to show up at the airport inspite of your condition. The agent who helped was a nice gentlemen who was able to openly give information and get the ticket changed to some other date so that way you don't lose the whole money. Overall, this is a complete hoax and never do business with with website! The website has bunch of booking agencies connected to them and they come online and do their level best to use their money they want. I was represented by a company called Friendz Travels who the heck they are and what business they have to do with, god only knows!!!!
I checked the online price for the same ticket they re-booked for me it was just $234. But they rebooked at the price of $457 taking $223 as their booking fee.. Its a total cheating business. Porter is allowing them to do that is the beauty of this entire ordeal. They are using the name Porter airlines and threatenig me that the no show will cost me $1000 at the airport as per the IATA regulations. So better I must show up at the airport! I have no idea what I am doing? throughout this whole ordeal they are using Holidaybreakz emails and transaction protocols. They have absolutely no mercy when it comes to cheating like this. Don't trust Holidaybreakz!

Charged more on credit card than what payed and showed on website after clicking payment. Then got a call to inform no more seats available so needed to pay 600$ more. Otherwise we were loosing the non refundable first 1300$ payment on credit card.
There's guys are scam!

I would give them a zero stars if it was a possibility. They called me after I gave their website all of my personal information stating that the flight was not available anymore for the price I agreed to. This is dishonest, so I rebooked on a different website.

Compré 5 boletos de viaje aereo mediante HolidayBreakz, luego recibí la confirmación con los 5 pasajeros, datos del vuelo, costos detallados y sugerencias, pero me dió intriga y rápido fui a la página de la aerolínea para verificar que en efecto estaban ahí mis reservaciones, 🤬🤬 no estaban, Alerta con esta compañía si es que se le puede llamar así, es totalmente un fraude, ofrecen información falsa para obtener tu compra y luego cuando reclamas, dicen que lo sienten mucho y que te van ayudar con el proceso de tu compra de boletos de vuelos, pero no te devuelven el dinero porque ellos alegan que su política dice que no se aseguran los asientos para su vuelo 🤦‍♂️🤦‍♂️🤦‍♂️ y que por el precio que pagué no podía viajar ninguna de las personas en la reservación, imaginensen cuando escuché esa barbarie. Ah!!!! pero rápido me dijeron, pero puedo hacer algo por usted, con mucho gusto puedo verificar otra aerolínea, yo le dije, -ajá y cuanto más tengo que pagar, me dijo, dejeme ayudarle, un momento porfavor, me pusieron música y de momento me dice, mire, le conseguí con X aerolinea que es mejor de la que usted escogió y le damos esto, esto y aquello otro, lo único que tiene que pagar es $782.00, le dije, no señor, usted no vá a cobrar na más de mi tarjeta, siguió insistiendo y me decía, dejeme ver que puedo hacer por usted, voy hablar con mi supervisor, luego me dijo que podían darme un descuento de $50, le dije que no y como me dijo que no podía devolverme el dinero, le dije que los iba a reportar a la VISA y que dejaría una reseña sobre lo sucedido y éste me contesto, que lo lamentaba pero que yo podía hacer lo que yo quisiera, que era mejor pagar la diferencia de los 782 que perder el dinero pagado, en ese momento congelé la tarjeta, llamé a mi banco y no van a poder cobrar nada.

Que lo mas que pueden hacer es conseguirte otra aerolinea y que tienes que pagar la diferencia, engaño total, "PHISHING", despues que te pescan con la transacción te obligan a que completes algo que no te asegura nada. Esta busqueda fue por Jetcost y luego que conseguí los pasajes me redirigió a Holidaybreakz (FRAUDE TOTAL) donde pagué. Tuve que cancelar la tarjeta VISA, no podrán cobrar nada y la información personal que escribí para el vuelo fue expuesta. ALERTA!!!!!! Esto ocurrió hoy 20 de enero de 2026.

Actualización:
Saben que, una hora más tarde, ellos me llamaron para llegar a un acuerdo y que me dejarían un solo boleto de vuelo por la cantidad pagada, le dije que ya no me interesaba y terminé la llamada. Nuevamente intentaron comunicarse pero no los atendí.

Lo que mal empieza, mal termina.

Do not use. I book a fly at a very low rate. The next day they call telling me that one of the flight isn't available. They only offer me a very expensive upgrade (more than double the initial cost), to keep only the available fly for more than the initial cost or cancel and lose everything. After way to much time arguing on the phone, i canceled my card. Two day later i reveived an email confirming that they cancel my order and will no be charging me money. Now, i am affraid that my personnal information were compromise. I did after all give them my name, date of bith, adresse. Do not make the same mistake as i did.

Do not use this business! After paying online for five tickets, Holidaybreakz called to tell me that three of my tickets have changed prices and I need to pay more. I said they need to honor my transaction or refund me everything and they refused. We argued for 55 minutes to no avail. This company is a SCAM.

Bait and switch pricing with no restitution. Disrespectful $20 voucher offered for charging 550 for a flight that Holidaybreakz listed at 299. They will not confirm your flight, they will attempt to lie about the airline having an issue.

The worst company ever my advice for you guys no one book with them
After i pay they change the whole deal and offer me different dates and different prices omg !!!

This website is a huge scam. They put low prices so they attract people then they pretend that your booking went through but in hold. Then you get punish of calls from these scammers convincing you that there was a shortage in the tickets offering you other trips with way higher prices. If you tried to ask them to cancel your flight and give you the money back, they will find any way to say now. I did fall for them the first time couple years ago, when I received my receipts I got the scam. They book you again another flight on any airline website with the details you give them and they charge you twice; the fair price from the airline and 200$+ from their scam website. The only way I got all my amount without doing nothing, is to ignore their scam phone calls start with 800 and if you mistakenly picked the phone, you will find an Indian accent guy start with sir or madam so just hung up. After two or three days they cancelled and they never charged anything if you don’t fall for their games.

This is one of the worst experiences I’ve ever had with a travel agent. They advertise cheap prices to attract customers, let you complete the booking, and only after that they call you to say the booking is not confirmed unless you pay extra money.

When I refused to pay more and asked to cancel, they said no refund is possible. That makes absolutely no sense. If the booking was “not confirmed,” why is the money suddenly non-refundable?

What’s even more frustrating is that they offered to use the same amount I paid to book a hotel instead, but when it came to the flight, they suddenly increased the price. If they can use my money for a hotel, then clearly they can refund it — they just choose not to.

This feels like a bait-and-switch tactic:
• Lure customers with low prices
• Ask for more money after booking
• Refuse refunds
• Trap customers by holding their money

Very unprofessional, misleading, and stressful. I strongly warn anyone considering this company to stay away unless you want to risk losing your money

C'est une fraude. À éviter absolument.

100% Scam – Stay Away

I went through the reservation process and was later contacted by phone. I was told that my booking was “not confirmed due to the airline” and that I had to pay a price difference to confirm the tickets. The new price was much higher than the original fare. I was also pressured that if I didn’t pay, I would lose my booking.

They then offered a so-called “discount” as if that fixed anything. The additional amount they wanted was almost $1,000.

To verify whether this was a scam, I intentionally provided incorrect personal and credit card information. The transaction attempt still went through their process, confirming they were not legitimate.

All calls were from agents with Indian accents, using high-pressure tactics and fake urgency.

This is a bait-and-switch operation. Avoid this company completely.