Japan Figure レビュー 1,131

Quality merchandise, premium material used.

My previous review was taken down, so here we go again!

Scam! They ask for more money after placing the order!
I placed an order back in November because they had an item on sale, I had seen it on sale a couple of times and this time I decided to pull the trigger.

A week later Japan Figure reached to me asking for more money to ship my order, they said their price 'was a mistake', but it wasn't a mistake like the price is $100 USD and they had a price of $10 USD, which could be a typo, no, this was an item with a 40% discount during their sale event close to Thanksgiving. I asked for my order to be shipped and they refused and offered me a couple of dollars coupon, and when I refused, they just cancelled my order.

I have seen other reviews stating that Japan Figure does NOT honor their own prices, I don't know if this is some kind of scam or something, but I reported them to the Federal Trade Comission, so they can be blocked in the US if they continue this practice, I don't want another Nippon-Yasan or SideSevenExports situation with these guys.

Quick shipping, quick delivery all the way from Japan to Cali! Highly recommend anyone to order their gunpla from here :)

Communication was informative and kind when I reached out about a delay in my figurine’s release and the package came safe and quickly once the figure was released. Highly recommend!

I made three orders for Takara-Tomy Plarail items and Japan Figure was very helpful in assisting me navigate shipping, customs and brokerage fees to keep costs down. All items for all orders arrived complete, very well packed and protected.

Fast shipping and items just add described. They're my go to site for buying toys from Japan. My daughter is a huge Anpanman fan and they have a great selection!

Very fast delivery, good contact and perfect packaging.

Perfect and friendly support.

My order did not arrive and was taken by customs and shipped back to japan.

Support reached out immediately and were super quick and helful in finding a solution for all parties.

I can warmly recommend!

Quick delivery! Nicely packed! Little surprise! Will shop again!

This shop has a huge selection of collectibles and figures from all kinds of manga and anime. And if they don't have something in stock, they can often get it for you. But for me, the most important thing about online shops is customer support, and it's absolutely top-notch. The response times are fantastic, especially considering I'm in Germany and JF Support is located in Japan, eight hours ahead of me. I usually get answers within 24 hours, and even sooner if I contact them early enough. They're also always ready to help with questions about shipping or costs, whether it's with preliminary calculations of expected shipping costs (which can sometimes be a bit higher depending on the shipping method) or with order adjustments if you've ordered something incorrectly. The quality of the items is also very good, especially new items and pre-orders. And if a problem with the quality of a product does occur, JF Support is once again very helpful in finding a solution.
I'm delighted to have found a shop where I can purchase original collectible figures, some of which are only available in Japan. The only downside is that the delivery times could be a bit faster, as even with express shipping (usually FedEx), the order sometimes takes 6 to 7 days to reach the shipping provider, who are then very quick. This often means you can't receive your goods for over two weeks, but that's still quite fast compared to the distance and delivery times of other providers. Shipments are always trackable, and thanks to providers like FedEx or DHL Worldwide Express, the entire process is handled by one company. If you want to save on shipping, there are many other shipping providers, but they tend to have longer delivery times. If you're looking for a trustworthy and reliable online retailer for Japanese collectibles and figures of all kinds, who also offers excellent customer support, then Japan-Figure is the perfect choice.
And something like that isn't so easy to find these days.

And that leaves me to say:
どうもありがとう

And keep up the great work!

Von der Bestellung bis zur Zustellung lief alles bestens.
Bei Bestellung war die Figur wohl nicht gleich zur Verfügung, sodass man mich fragte ob ich warten möchte. Natürlich sagte ich dann warte ich eben.
1 bis 2 Tage später erfolgte dann doch schon der Versand und somit schneller als gedacht.
Das Paket war gut verpackt.

Ich bin der Kommunikation des Kundendienstes und dem Versand absolut zufrieden.

Great Company. Have ordered from them a couple of times now and packages have been received in fantatsic condition. Great price and shipping costs are good when compared to others. Would definitely recommend and will be placing another order very soon.

This was such an easy and delightful experience to order from the site and get a delivery with no issues and in really good condition from such a long distance (Japan to UK)

I couldn’t not be happier and will be ordering again, thanks!

Trusted company to get your favorite authentic Anime figure! The staff served your promptly and reliably, it is really worried-free for online shopping.

Very fast shipping, items where very well packaged. Unfortunately the package got Stuck in my land's customs but thats not the fault from the seller.

A friendly and professional team. Any questions were answered immediately.

Put through an order for a bunch of booster boxes, which i was like damn, thats a pretty reasonable price for these. 4 days laters, i get an email saying they can't fulfil it at the price on the website when I had purchase but rather at the inflated market price due to demand.

Therefore my experience with this business has been poor as piss. I wouldn't recommend