Jumpspeak レビュー 1,561

Jumpspeak customer service responded to my email request within 24 hours and couldn’t find my account at first, because I had them the wrong email address and they asked if maybe I had another email registered and I provided that and the issue was resolved. I appreciated that they took the time to troubleshoot my issue.

I really like the design of the app. The user interface is clear, fast, and logically structured.
As for the content, I find it interesting. I’m currently at an A1–A2 level in Italian and downloaded the app to improve my speaking skills. However, the learning path started from the very beginning (greetings and numbers). I would prefer to skip those basic sections, but it’s not clear how far I can advance without missing important material.
At the same time, most of the roleplays — as well as the AI chat — feel slightly above my current level. To stay more engaged, I would have needed content that better bridges the gap between beginner and intermediate, aligning more closely with my actual proficiency.
I also found the subscription structure overly complex. The various plans, packages, and special deals make it difficult to understand exactly what you receive for your money. With so many options available, it’s easy to feel uncertain about whether you’ve chosen the best offer.

The course content, support and the real time interaction make this language learning service superior to others. What is especially beneficial is the immediate feedback in each of the categories. It helps to build confidence and adds to rapid progress along the learning curve.

I messed up my subscription and they just sorted it out without hesitation. Perfect response:)

I had trouble setting up my account but I received immediate assistance and my matter was resolved swiftly!

I cannot say much about the app itself since I did not use it. However, the customer service was excellent. I purchased the app under a misunderstanding and requested a refund, and the issue was resolved immediately. I truly appreciate how professional, helpful, and hospitable the service was throughout the process.

It was a decent application I just didn't feel that it was a fit for me

Jumpspeak is a new experience for me. I have tried many different language learning programs over the years but Jumpspeak is a little different. It’s like they sampled all other programs and used the best bits for Jumpspeak.I am enjoying the mix of spoken, written and listening exercises

The audio in Jumpspeak suddenly stopped working. It's really hard to learn a language without the audio! The Tech Team responded in about 12 hours after I contacted them. They were concerned and very helpful. What stood out to me was their responsiveness and actually taking the time to listen. My issue was resolved and I'm very impressed with the individual support I received.

It started out well with five words basic words, I went through it rather quickly and reviewed it and everything went good. The the next section however, sent me back only one of the review words was in this six word sentence so they gave me the English version and six Italian words that I had to put in order to complete the session after four attempts I gave up because it seemed more like a guessing game than actual teaching, but that’s just me. I can’t learn that way others might find this perfectly normal to them.

Prompt and understanding response to my request for a refund. But still waiting. Hopefully it will be soon.

I had a small issue after signing up for Jumpspeak and I have been really impressed that they have taken the time and trouble to respond to me and we are going to sort this issue out. It is nothing that can’t be solved.
I’ve still been able to use Jumpspeak and I am positive that it’s going to be successful for me in my language learning journey. It is an extremely easy program to follow and I appreciate the assistance with pronunciation and sentence structure.
I intend to recommend this program to family and friends as a pleasant and enjoyable way to learn another language.

Customer support is very poor. Use this my active duty time and they were not very responsive and it was hard to communicate. Content material is decent

During a moment of weakness after seeing countless of their nauseating ads I signed up during their “limited offer sale” (which I now see is pretty much a permanent feature), with the comfort of the 100 day refund. After one day of trying it I was so frustrated by how robotic the voices sound and how buggy the system is I asked for my money back. 2 months later I am still trying to get my money back - I have not had a single response to any of my attempts to contact them (on various platforms). Complete scam. Stick with free Duolingo.

I really liked the idea of this app, but the app was buggy, sometimes incorrect, and the conversational practice portion did not make any sense.

I attempted a trial period for this app and it was not a great fit for my learning needs at this time. I sent a frustrated email to Jumpspeak Support because I was not able to easily locate the Cancellation option on the app or the website. It took a few days to get a response from the support team (concerning because this was an unknown/unheard of business to me), but when I did, they could not have been more professional or helpful! They presented options to make my purchase more appealing or to simply cancel. They were quick to resolve the situation, even after a misunderstanding on my part! I could not be any happier with the customer service!

I got a bit confused when I was signing up for JumpSpeak, and I ended up signing up for two lifetime memberships in one morning! I wrote right away and they responded within 24 hours, cancelling the second registration and refunding my money. I'm very grateful for their quick and kind response. That's the kind of company I want to do business with!

The issues that I’ve experienced are due to my own misunderstanding.
Jumpspeak have been more than helpful in resolving my issues.
I would recommend this app to everyone who wishes to learn a new language.
Thank you Jumpspeak 👍👍👍

I paid $106US equivalent to $152.64Can for Jumpspeak on16 November 2025 but found that I didn’t have the time to give the program the study time that it deserved. The program was easy to follow and I am sure it would have been great to increase my knowledge of Spanish! However I regret that I would like a refund of my payment.
Thank you in advance!
Cliff Crow