KilgourMD レビュー 173

KilgourMD からの回答

5日前

Thank you so much for this incredibly thoughtful and heartfelt review. We’re truly honored by your recommendation and grateful that you took the time to share your experience in such detail.

It’s wonderful to hear that Tammy was able to listen carefully, provide clear and compassionate guidance, and help you feel confident as you navigate your hair health alongside treatment with your doctor. That kind of care, empathy, and respect for each individual’s situation is exactly what we strive for.

Your kind words about our team, our products, and our mission mean more to us than we can say. We’re deeply appreciative of your trust, your prayers, and your support, and we’re grateful to be part of your journey toward healthier scalp and hair.

If you ever need anything at all, we’re always here for you at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT). Thank you again for your warmth and encouragement — it truly means a lot to our entire team.

KilgourMD からの回答

5日前

Thank you so much for taking the time to write such a thoughtful, honest, and heartfelt review. We are truly sorry for how upsetting and discouraging this experience has been, especially given how meaningful KilgourMD has been in your hair loss journey. We want you to know that your concerns are being taken very seriously.

Because of the importance and depth of what you shared, our Head of Customer Experience will be reaching out to you directly to better understand your experience, listen in more detail, and work with you to arrange a thoughtful solution. Your feedback around fragrance sensitivity, formulation changes, and the need for options is incredibly valuable, and we want to ensure it’s addressed with the care it deserves.

We never want a loyal customer to feel panicked, unheard, or forced to look elsewhere — especially when the product has previously been such a lifeline. Thank you for speaking up so clearly and constructively. We truly appreciate your trust and the opportunity to learn from this.

In the meantime, if you need anything at all, you can always reach us at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT).

KilgourMD からの回答

5日前

Thank you so much for sharing this — we’re truly glad to hear you felt treated with professionalism, respect, and understanding. That’s exactly the experience we aim to provide, especially when addressing concerns and finding the right resolution.

We really appreciate your kind words and your willingness to work through the process with us. If you ever need anything further, our team is always here at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT).

KilgourMD からの回答

5日前

Thank you for taking the time to share this — we really appreciate both your kind words and your thoughtful feedback. We’re glad our team was able to respond quickly and get replacements shipped out right away.

We also genuinely value your suggestion about sealing the bottles more securely. Feedback like this helps us improve packaging and prevent issues in transit, and we’ve shared it with our fulfillment team.

Thank you again for your understanding and for being part of the KilgourMD community. If you ever need anything, our team is always here at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT).

KilgourMD からの回答

5日前

Thank you for taking the time to share your experience — we understand how upsetting it can be to see an unexpected change in hair color, especially when you have beautiful snowy white hair. You’re not alone in this experience, and we appreciate you describing it so clearly.

In a subset of individuals with white, silver, or very light hair, contact between the serum and the hair shaft (rather than just the scalp) can result in temporary yellowing or brassy tones. This is a cosmetic interaction, not permanent damage, and it’s one of the reasons we proactively updated our formulation to improve compatibility for lighter hair types. Unfortunately, once the interaction occurs, purple shampoos or home remedies don’t always fully reverse it right away, which we know can be very frustrating.

Regarding the taste sensation you noticed: some users are more sensitive to naturally derived active ingredients, and transient taste or smell sensations can occasionally occur due to proximity to the sinuses. While not harmful, we understand that it’s uncomfortable and worth noting.

We completely respect your decision to discontinue based on the color change — your comfort and confidence matter most. If you’d like to discuss options available to you, including next steps or whether the updated formulation may be appropriate, our team would be happy to help.

Please don’t hesitate to reach out to us at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT) so we can review your situation personally and make sure you’re supported.

KilgourMD からの回答

5日前

Thank you for taking the time to share such a detailed and thoughtful review. While we’re genuinely sorry that the product wasn’t the right fit for you, we do appreciate you acknowledging the experience you had with our customer support team and that we stood by our guarantee.

Hair loss can be complex, and while many women do see reduced shedding and regrowth within 90 days, not every case responds the same way. When there’s no improvement after consistent use over several months, it can sometimes point to an underlying cause that may require a dermatologist’s evaluation or a different treatment approach.

Regarding application and droppers: the system is designed to deliver a precise dose to the scalp rather than saturate the hair itself, which is why it’s intended to be applied in sections rather than across every strand. We also recognize that dropper preference varies — some customers find alternative droppers easier to use, and our team is always happy to help troubleshoot or provide options to improve the experience.

We’re glad we were able to process your refund promptly and respectfully, and we truly appreciate you giving KilgourMD a fair and complete try. If you ever have questions in the future or need support, our team remains available at [email protected] or 844-889-5348 (Monday–Friday, 9am–5pm PT).

KilgourMD からの回答

5日前

Thank you so much for sharing this — we’re thrilled to hear both that our customer service team was quick to respond and that you’re seeing such meaningful results. Noticing reduced shedding within a few weeks and new growth at the temples after a few months is incredibly encouraging, and we’re so glad the products are working well for you.

We truly appreciate you recognizing how important responsive support is and for trusting KilgourMD throughout your journey. If you ever have questions or need guidance as your results continue to build, our team is always here at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT).

KilgourMD からの回答

5日前

Thank you so much for this incredible review — we’re truly honored by your trust and your kind words. We’re sorry you went through such a traumatic experience, but it’s wonderful to hear that your regrowth has been not only noticeable but impressive after just a few months. Having your hairdresser comment on your progress is such a powerful affirmation, and we’re thrilled the serums — and now the shampoo and conditioner — are supporting your recovery and hair health.

We’re also grateful that you felt cared for by our customer service team. Supporting our customers with both science and compassion is at the heart of what we do. Thank you for referring KilgourMD to others and for being part of our community — it truly means the world to us. If you ever need anything, we’re always here at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT).

KilgourMD からの回答

5日前

You’re very welcome — we’re so glad we could help! Using the right amount can make a big difference, and we’re happy we were able to clarify that quickly and get everything back on track for you.

Thank you for taking the time to share your experience, and please don’t hesitate to reach out if you have any other questions along the way. Our team is always here at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT).

KilgourMD からの回答

5日前

Thank you for taking the time to share your experience — we’re sorry this situation has been frustrating and want to clarify a few important points so readers have an accurate understanding of what occurred.

When refunds are initiated through Shop Pay, they are processed and tracked directly within Shop’s system, not manually issued by our team. In your case, the screenshots you referenced reflect Shop-generated refund transactions, which is why the amounts appear as they do in their interface. We cannot generate ARNs for Shop-initiated refunds because those identifiers are controlled by Shop and the payment processor, not by the merchant.

This is also why our team advised contacting Shop directly — once a refund is triggered within their system, it is no longer something we can reroute, reissue, or track independently, even if the order was placed recently or the product had not yet been received. This isn’t a refusal to help, but a limitation of how Shop Pay manages payments and refunds on the backend.

That said, we understand how confusing this can be, especially when dealing with an allergic reaction, and we’re sorry for the added stress. Our customer service team acted based on the information and controls available to us and did not withhold a refund or ignore the request.

If you’re still seeing discrepancies on your statement, Shop Pay support is the only party that can trace where those credits were applied using their internal transaction records. We’re always happy to re-review the order details with you or explain the process again if helpful.

You’re welcome to reach us at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT), and we’ll do our best to assist within the scope of what’s technically possible.

KilgourMD からの回答

5日前

Thank you for sharing your experience — we understand how disappointing it can be not to see changes right away, especially when you’re hoping for results. Hair growth is a slow biological process, and for most people, one month is too early to assess regrowth. In many cases, the first sign of response is reduced shedding, with visible regrowth typically occurring closer to the 8–12 week mark as the hair cycle progresses.

Regarding the scent, we appreciate you calling that out. While our formulas do not contain added synthetic perfume, some functional and naturally derived ingredients do have a noticeable aroma, which can be stronger for those who are scent-sensitive. We recognize that this can be a dealbreaker for some and are actively listening to this feedback as we continue to refine our formulations.

We truly appreciate you giving KilgourMD a try. If you’d like to discuss your experience further, review application technique, or explore options available to you, our team is always here at [email protected] or 844-889-5348 (Mon–Fri, 9am–5pm PT).