melgeek.com レビュー 29

great quality keyboards. with the best support team!

Awful customer service - won’t provide refund or return after the box came in banged up and not even sealed. Unreal.

Immediately helped me fix my problem, them taking the time to call my own shipper is already more than most people will do for a customer. The fact the problem still happened however IS an issue, but im lead to believe it was FedEx's problem, and not theirs.

First and foremost, I would like to commend MelGeek for their exceptional customer service experience.

Upon ordering the "Made68 Ultra Keyboard" in Green, I received an E-mail regarding my purchase. This email was sent by an employee, Laura, notifying me that there had been an error with my order and that the specific model I ordered was not available at their Canada warehouse. Laura told me that they would be able to send me the colour specified if I was willing to pay for the shipping, or that they would be able to substitute the Green model for either of the two other colours at no additional charge.

Of course in these situations, it can be a bit frustrating to not have your specified purchase fulfilled. With that said, I was appreciative of the issue being brought to my attention quickly and understand that there are many complexities under the hood of a website fulfilling physical orders, and errors can/will occur.

My initial purchase of the keyboard was during a sale, and had the Green version specifically marked down for $20 USD less than the other two models. I wasn't dead set on the Green version, so paying the additional shipping fee of $39 USD was less appealing to me than moving forward with one of the other two options. Bear in mind that these two were being offered to me at the marked down price of the Green model.

After deciding to go with the latter option, I replied to Laura saying that as long as the products were unopened I would happily to go with the Black model instead. If they were refurbished or "open box" I requested that I receive some sort of other compensation as my initial order would have been a brand new product.

Upon receiving my reply, Laura showed me pictures of both the Black and Red models, which had been opened but I was still unsure as to whether they were new and just being shown to me, or previously-used products. Laura also offered me an additional $10 USD off of my order, now making it $30 USD off it's sale price, totalling $60 USD in savings from the regular price. I was more than happy with this compromise and told her to proceed with shipping me the product.

Laura was incredibly understanding during this process and replied very quickly, in most cases taking less than 15 minutes to get back to me.

Upon receiving my keyboard, I opened the box to realize that everything was in fantastic condition and the keyboard seemed to be brand new. The only issue that I came across was a lack of a USB cable in the accessories box. I believe that Laura works abroad, and was sent the alternate model pictures from the Canada warehouse workers. For this reason I do not fault her or the company as a whole for the item missing as it would be hard to verify everything being included from photos alone.

With that said, I emailed Laura back and told her about the missing item, and in turn she offered to send me a USB cable with no fee or shipping charge which I was very appreciative of. Her words being: "Since we want every customer to receive a complete product, just as described on our product page, we will arrange to resend the missing cable to you." followed by a link with tracking details.

Again, I cannot express enough the amount of professionalism from MelGeek and Laura specifically. Each time I expressed a need or concern I was met with a friendly response and was assured that the issue would be resolved. I recommend MelGeek to anyone looking for a quality product and outstanding customer service to match.

Fast shipping and 10/10 product

This keyboard is so awesome that I bought a second one for my work desk as well

Excellent customer support! I bought a keyboard but i didnt saw that the keyboard doesn’t have F1-12 keys and decided to return it. Unfortunately, the return got lost in transit, but they still issued a full refund. Very professional and trustworthy service.

I had an issue with my keyboard and contacted MelGeek support.
Laura was incredibly kind and helpful throughout the entire process, and I really appreciate her assistance.
She responded quickly, and the problem was resolved much faster than I expected.
Mechanical keyboards are very popular in Korea these days.
Although I currently live in Japan, I'm happy to share my positive experience with MelGeek to online communities and friends around me.
Thank you for the excellent support!

Despite receiving a faulty keyboard which is very unusual Melgeek provided excellent customer service to help solve my problem. I highly recommend this producuct the Melgeek Made68 Pro+ its super good.

Great keyboards, Ultra fast latency with top tier build quality. Fast shipping and great customer service. 100% recommend.

MelGeek is a truly very professional company. Due to Black Friday, there were unfortunately many shipping issues, but these were not MelGeek’s fault. Instead, we were in contact almost daily, actively searching for solutions, and they helped me immensely throughout the process. Truly excellent support and outstanding work.

Great product, great support.

The Melgeek Pixel Lego Keyboard totally exceeded my expectations. This was my first time ordering from Melgeek, and I was genuinely surprised by the quality and attention to detail. You can feel it in every part of the keyboard, from the build to the design. Even the packaging is beautifully done — you can tell it was made with care and love. Overall, it feels like a very premium experience from start to finish.

I purchased the MelGeek O2 keyboard, and I am very satisfied with the speed of delivery and the overall product quality. The ease of connection and implementation of the keyboard into my everyday setup was great! I would highly recommend this keyboard to anyone looking for a low-profile, portable, Mac-friendly wireless keyboard that has great typing sound and feel!

When asking support questions they were quick to respond, gave clear answers and solutions to the problem I had. Im glad a good product has the backing of good support.

Had some problems with shipping, and customer support was fast to answer and solve. They did a great job on following up and getting everything sorted. The keyboard is awesome, really well built and thoughtfully made. I'm super impressed with the build quality and small details. Top notch.

First of all, the keyboard they make is sublime... Have more of their product than any other manufacturers ... Owning melgeek O2, mojo84 and mojopad, each one has its own characteristics and feedback typing distinctions. Although the 2.4hz dongle was faulty and contacted their service who were helpful and fast responsive, instantly resolved the issue... So fantastic customer service from my experience. Thank you!

I asked if they could write a special note for my partner, and they made the most sincere and whole hearted one I could of ever expected❤️nothing but appreciation towards this company (also the keyboards are so sick)