Numoya レビュー 1,332

My brush charges fully but does not heat up. Not sure if I’m doing something wrong so please advise.

Couldn't believe how quickly I received a reply to my question from customer service. I got a very detailed and informative PERSONAL email from Olivia almost immediately. The information addressed the question I'd raised exactly. It was great to deal with an actual person! Thank you.

Pretty useless on very short hair
The temperature it’s capable of charging to is 200 I left it charging and when I went to pick it up it was so hot I thought it was going to burn me
It seems that this is not safe and needs reporting to trading standards

Great immediate attention to my issue! After ordering the portable heat brush and receiving confirmation, I realized that the arrival date would be past our date of departure for a three month trip. I emailed the customer representative, Carol, who promptly emailed me back and confirmed that she had already taken care of my cancellation and refunded my money immediately. I was so relieved and will definitely order from this company again!

I Purchased a Jet Speed Hair Dryer from Numoya recently but unfortunately it had the incorrect plug on it.
However, after contacting Numoya's support team to explain that the Hair Dryer failed to work after changing the plug to a UK plug and it caused the dryer to overheat and cut out.
Erica at the support centre was very understanding and concerned that this had happened, so after sending a photo of the hairdryer she offered me a full refund on return of the damaged Dryer or an Upgrade to a more expensive Dryer for the same amount as I originally paid for the Jet Speed Hairdryer. I thought that this was a fair offer and accepted it. Throughout my conversations with Erica she was very polite, helpful and and did her best to ensure that I was pleased and totally satisfied with the her handling of the problem I had experienced and how it was resolved. I am now looking forward to receiving my new Hair Dryer.

Numoya customer service phone number 651-780-7499🔥🔥🔥🔥The Numoya Brush product was useless. It doesn’t work as advertised at all.This took several weeks to arrive but I was very disappointed with the product. Despite following the instructions it didn’t work as described. It is pretty useless and frustrating to use as it keeps switching itself off! Wishing to return it.Numoya customer service was very helpful and sorted out my problem straight away regarding my return.

Erica was very helpful in resolving a problem I had with the brush staying charged. I needed to change to a different charger.
She had multiple suggestions for why it wasn’t fully charging. I appreciated her input rather than simply reminding me to read the directions… which I had already done numerous times. I do suggest the company put Etica’s suggestions in the pamphlet that comes with the brush!
Lastly, the unexpected… Erica gave me a discount and credited it back to my card!! That is great customer service- going beyond what is necessary!
Thank you!
L. Johnson

Do not buy this for travelling. I had mine confiscated by airport security despite their website saying it is fine for travelling

Purchased to take on overseas travel to Japan.
However after passing through Australian domestic airport and then Australian International with no issues, different story in Japan.
First domestic flight on JAL Airlines, wouldn't let brush fly so had to post from airport to our ski destination.
Anticipating an issue at next airport which was a domestic flight within Japan, I spent 40 min with staff at Peach airline who in the end said brush could not fly.
Only option was to post back to my Australian address.
However, the post service representative straight out said it could not be posted to Australia???
At this stage I simply handed it over to the staff member and said "enjoy"!!
Can someone explain why it couldn't be sent when it clearly came from somewhere to Australia by air. My order didn't take very long to be received to have come by sea.
Very dissapointing in advertising of product.
It should be made with a removable battery.
Oh, I only used it once before trip and not at all on trip so please don't waste your money. Curling or straightening wand work better.

I accidently ordered a second charger on my order form. I immediately emailed Numoya back and heard from Carol. She advised me that she had cancelled the second charger and a credit would be issues in 5-7 days!

Barb McElroy

I have been dealing with this company over a few weeks because my parcel went missing. A lady called carol has been helpful and very kind during this worrying period. I’m 81 years old and don’t cope very well with stress. She tried to trace the parcel with no success but always kept me informed and told me not to worry. The company are lucky to have her.

Excellent information, journal prompts, etc

Too expensive

Aaron was great at providing the information needed to address my concerns.

Excellent service à la clientèle ,retour aux questions rapide,clair et transparentes ,je le recommande fortement

I am very happy with the performance of the customer service lady called Olivier she sorted my problem very promptly, a big thank you.

May I just say I'm not Mr Smith I'm Mrs S Smith.

Fantastic customer service. Very prompt reply and correction of the problem. I would 100% deal with this company again! Olivia the customer rep was very pleasant to work with

I ordered 2 of the product by mistake & sent an email to the company. This company has great customer service as Carol was able to give me a refund. Can’t wait to see what else they offer-the whole process was fantastic!

They responded to my problem quickly. I was pleasantly surprised my problem was taken care of effectively.

Customer service was great, Taylor assisted me both promptly and professionally fixed my problem straightaway

Interaction with Olivia in customer service was top notch! Thank You!