CigarSmokes ロゎ
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CigarSmokes レビュヌ 233

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TrustScore 5段階評䟡の4

4.0

シガヌ専門店
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5぀星のうち5の評䟡

H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... もっず芋る

5぀星のうち5の評䟡

I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... もっず芋る

5぀星のうち2の評䟡

I placed an order for five different brands of cigar (19 cigars in total). A week later I received an email informing me that none of my choices were available and replacements were suggested. I had... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds o... もっず芋る

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䌁業情報

  1. シガヌ専門店

圓該䌁業による蚘述

CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.

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4.0

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TrustScore 5段階評䟡の4

233件のレビュヌ

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5぀星のうち1の評䟡

fake!!!!

yes they sell cigars, but 100% fake Cuba, I bought several kinds of cigars from them,If you are interested, you can contact me. I have very complete and clear comparison photos to confirm that they are all fake Cuban cigars.

2025幎11月7日
自発的なレビュヌ
CigarSmokes ロゎ

CigarSmokes からの回答

Dear Mr. Ju,
Thank you for reaching out to us.

We understand that as a customer, it's important to share your feedback towards purchased goods and we appreciate it.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

We can assure you that all the products we sell are 100% authentic. We have been in the industry for over 20 years, so our customers' trust is solid. We purchase all merchandise from official Habanos distributors.

This feedback comes as a surprise to us, as we had previously reached out to you requesting your order's feedback as soon as it had been delivered to you and we were delighted to receive positive feedback from your end, even advising that you were interested in purchasing additional products from us.

We would be more than happy to assist towards any additional inquiries you may have towards the products you received and clarify any authenticity doubt you may have.

We value and thank you for being our customer, and your feedback is essential to helping us improve our service.

If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or call us at +1 (305) 735-8126.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

We look forward to resolving this matter to your complete satisfaction.

Feel free to contact me again if you have any further queries.

Sincerely,
Delineth M.

5぀星のうち1の評䟡

3 orders not received

3 orders not received. No disclosure that they expect the customer to pay all tariffs.

2025幎8月26日
CigarSmokes ロゎ

CigarSmokes からの回答

Hello Mr. Friedberg

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.

We regret that you were unable to receive your orders created in June and July 2025 due to issues with local customs. For this reason, we reshipped some packages through carriers such as DHL and UPS, but as these are private carriers, they may require a small tax payment.

We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (305) 735-8126.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solis
Junior Supervisor

5぀星のうち2の評䟡

My order was inexplicably canceled


My order was inexplicably canceled during processing, which left me very puzzled, and no reason was given.

2025幎6月22日
CigarSmokes ロゎ

CigarSmokes からの回答

Dear Mr. Xi Lu,

Thank you for taking the time to share your feedback with us.

We truly understand how frustrating it must have been to see your order canceled, and we sincerely apologize for any inconvenience this may have caused.

Please rest assured that your opinion is valuable to us, as it helps us improve both our service and communication. We're committed to offering a smooth and transparent shopping experience, and we’re truly sorry that you felt this wasn't the case for your recent order.

We’d like to kindly clarify that your order placed on July 23rd, was automatically canceled due to a technical issue in our system that prevented it from being invoiced and processed correctly. As a result, our team promptly reached out to inform you of the situation on July 24, 2025, and we received your acknowledgment of this communication on July 27, 2025.

We stand behind a 100% satisfaction guarantee, and we are always here to support you. We would be more than glad to assist you further and help with any future orders or concerns. Please don’t hesitate to reach out directly through our customer service channels — we’re always happy to hear from you.

Thank you again for being our customer. We truly appreciate your trust and look forward to the opportunity to serve you soon.


Sincerely,
Natalie Villamonte
Customer Service team

5぀星のうち1の評䟡

The original order literally was of


The original order literally was of disintegrated cigars. After having to send numerous photos and wait for "quality control" to make a decision, I finally notified my card company of receiving defective merchandise.

Only then were new cigars shipped and after an extended period they have still not arrived!

This could not have been handled worse.

2025幎6月17日
CigarSmokes ロゎ

CigarSmokes からの回答

Hello Mr. Dry.

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

We regret that your original order, placed in June 2025, arrived with some kind of damage. For this reason, we replaced the product in a compensation order and reshipped it. But, due to international customs issues, the compensation has not been delivered.
Therefore, it would be very helpful if you contacted us so we can provide you with all the necessary answers and resolve this issue as best as possible.

We value and thank you for being our customer, and your comments are essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or by phone at +1 (305) 735-8126.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.

Sincerely,
Isnela Solís
Junior Supervisor

5぀星のうち5の評䟡

Things go wrong sometimes

Cigar Smokes has great customer service. The very first time I used them, the order went awry--vanished into the mist. However, everyone has things go wrong, how you fix them is what makes the difference. They made things right very quickly, and that is why they get 5 stars. Plus great selection and prices, that is.

2025幎6月9日
自発的なレビュヌ
5぀星のうち1の評䟡

I believe this company is affiliated


I believe this company is affiliated with Swiss Cuban Cigars and they sell fakes Cuban cigars. The ridiculously low prices compared to all legitimated online retailers, among other things, are the telltale sign. Avoid.

Update July 17, 2025

After doing a bit more research, I am 100% confident, Swiss Cuban Cigars (SCC) and Cigar Smokes (CS) are either affiliated or owned by the same company.

The evidence is irrefutable. Unfortunately, Trustpilot doesn't provide for posting images. That would make this so easy for all of us because a picture tells 1000 words and they don't lie (unless they're AI). Therefore, I have to walk you through this simple process. At the end of this revised post, you, too, will come to the same conclusion I did and know both entities are related and selling the same fake products. (For those of you who haven't read my post on SCC, it was confirmed by Habanos SA, their authorized distributors, and retailers that SCC sells fake Cuban cigars.)

So, let's start. Open up a browser for both SCC and CS and put them side-by-side on your laptop, tablet or desktop. The bigger the screen, the better. Immediately, you'll see the templates for both vendors are identical with the list of brands on the left to the top header and bottom header. Other than the image in the center, the only difference is SCC highlights in green and CS highlights in yellow.

Now open the same Cuban brand of your choice on both vendors. It won't make a difference for this demonstration since ALL photos, prices, fonts and order of cigar listing are IDENTICAL on both websites. (except for the yellow and green highlighting). Isn't that interesting? So, despite the claims by CS that there is no relation to SCC the evidence shows otherwise. And given this discovery, it would be very reasonable to assume that CS is selling the same fake Cuban cigars as SCC.

If you're happy buying non-authentic Cuban cigars at what is clearly a ridiculously cheap price compared to reputable dealers, go ahead, but at least you have the truth about what you're buying. Enjoy your Nicaraguan tobacco!

I hope you found this message helpful.

Update July 18, 2025

My intelligence sources at Habanos SA informed me that Solo Cigars (SC) is also part of the fake Cuban trio with CS and SCC.

Same story. Line up three browsers next to each other with SC, CS and SCC. Go to any Cuban brand on the left side of the home page and you will see the EXACT same cigars, pictures, and prices for all three websites except SC uses an orange color template.

Habanos SA-the parent company for all Cuban cigars- has unequivocally stated these websites are owned by the same entity using Dominican, and Nicaraguan tobacco; therefore, all their "Cubans" are 100% fake. That's all I need to know. And that's all you need to know, too. Save your money and shop with a reputable supplier. There is a good list on Reddit.

2025幎5月25日
自発的なレビュヌ
CigarSmokes ロゎ

CigarSmokes からの回答

Dear Customer

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

We can assure you that all the products we sell are 100% authentic. We have been in the industry for over 20 years, so our customers' trust is solid. We purchase all merchandise from official Habanos distributors.

We must remember that all merchandise is handcrafted throughout the production process, so, from the rolling of the leaves to the cutting of the labels and rings, precision may vary from one cigar to another.

Quality can be verified by smoking it and observing the unique characteristics of each cigar.

Regarding pricing, we work with several official and authorized distributors, allowing us to offer a wide variety.

In our store, you'll find hundreds of premium brands at very competitive prices. All of them are stored in a bonded warehouse, so our prices are much lower than traditional retail stores. All of our sales are duty-free (no import taxes or VAT).

As a final point, I'd like to clarify that we are not affiliated with other companies that sell similar products.

We value and thank you for being our customer, and your feedback is essential to helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or call us at +1 (305) 735-8126.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.

Sincerely,
Irina Volkova
Customer Service

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