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Hello Trendsetter,

This is absolutely not the experience we want for our fabulous customers, and we’re truly sorry for any frustration this may have caused.

Rest assured, our dedicated support team has already reached out with a tailored solution to address your concerns.

We truly appreciate your patience and trust in us. Your satisfaction is our priority, and we’ll do everything we can to turn this around for you!

Best regards,

Stylix Team 👠💄

Greetings,


We understand that this situation has been frustrating, Ensuring a positive experience for our customers is our priority, and we regret that this was not the case for you.


Due to the high volume of requests, our response time is currently up to 7 business days. 



Please mind the fact that the indication a ticket ID in advance does not imply the expedited investigation of a case, and it is considered as deliberate recovery of funds. 

The approach aforementioned may be applied to an occurred situation at our own discretion. Yet again, due to the unprecedentedly volume of appeals, a case may be closed as it is with no further consideration. 


Please be informed that each and every user has to provide the following data while contacting us directly:

!the valid reasons why a case should be resolved in a user's favor along with a Trustpilot review published by an individual. Resonation with the existing Astroline policy is an essential regulation that shall not be infringed.

The email address is: [email protected].

Requests sent with not adherence to the renewed established order will not be considered under any circumstances.

We appreciate your patience and cooperation as we work toward a fair resolution. If you have any further concerns or need additional assistance, please feel free to reach out.


Best regards,

Astroline Team ✨