Refund policy
Easy 30-Day Returns Policy
We want you to shop with confidence. That's why we offer a 30-day return policy for eligible products purchased directly from our website.
1. Eligibility
You can return any eligible product if it is:
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Purchased directly from our website.
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Returned within 30 days of your order date.
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At least half-full.
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Gift cards are not eligible for a refund.
2. How to Return
To initiate a return:
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Initiate a Return: Use our self-serve portal to initiate a return and generate a return label.
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Return Your Product: Return the product to us, ensuring it's at least half-full, along with a copy of your receipt, within 30 days of your order date.
3. Discounted Bundles, Free Gifts, and Pre-Made Kits
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If you return only part of a discounted bundle, we’ll adjust your refund based on the items you keep.
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If your order included a free gift, you must return it or we may deduct its value from your refund.
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Pre-made kits (like The CSA Philosophy Kit) must be returned as a complete set.
4. Purchases From Other Retailers
- If you purchased our products from another retailer, you will need to contact them as their own returns policy will apply.
5. Your Statutory Rights
Your statutory rights remain unaffected by this policy.