Iloveparcels Reviews 207

Great service! Great item~

We ordered the Fulham Personalised Medium Wall Mountable Parcel Box in Black. Excellent product exactly what we wanted.

Haven’t yet attached it to the wall but just loving our postbox 😃 So smart. We wanted something with clean lines and modern, it’s beautiful, couldn’t be happier 👍

Awful company, bought a post/parcel box and I Love Parcels sent us the wrong keys so we can't open the lock. Got in touch with Tracey from customer services who suggest we buy some new keys. Avoid this company at all costs.

Was initially excited after finding through Google search. Took a lot.of time for the parcel box to arrive and when it dis the labelling was not aligned and it seems that I am being blamed for this as they 'would just never send a product with the lable misaligned'. Despite multiple emails the company refuse to correct this or refund the cost of the label. The only resolution they have suggested that I re-order and they will send it but I cove the postage. There is also no formal complaints process as it is a 'small company'. I paid £200 and the box looks cheap and ugly due to the label.

Very fast delivery and a very well made parcel box. Pebble is a gorgeous colour.

Update
The company called me today (after a very roundabout way of me eventually finding a way to contact them
Via Amazon rather than their own website). Communication was then great and instant response to replace faulty combination lock with a key lock. It seems the company had some issue with their email correspondence getting blocked when using their online form, leaving customers to get frustrated unable to contact them. Hopefully once sorted it’ll be better!

Original post

As mentioned by another reviewer, for the first few months the parcel box seemed great. However, the combination lock has deteriorated so badly that it is now impossible to open, rendering an extremely expensive box useless (we’ve only had it since may). We can no longer access all our mail so have to keep the gate constantly open for deliveries- quite a big issue for us. My problem is that I have been trying in vain for a week now to get a response from customer services. They do not answer the phone and haven’t responded or acknowledged the online form I completed (their stated preferred method of communication). Very frustrating. Here’s hoping they get back to me soon before I have start down the customer rights route for selling product unfit for purpose…..

I Was initially impressed with the parcel box but after 3 months the combination lock was getting harder and harder to open. When I messaged the company they sent me a link to purchase another lock for £15 after I purchased the box for £285 I would have expected more. The company has been in touch since I wrote this review saying they miss read my email and when they later reread it and then offered a replacement lock. They said they were not aware of the review. However when I accepted the replacement they asked if I would consider taking the review down or amending it. So I have given another star but still question the customer service.

Great letterbox, easy to put up, perfect

Exactly what I need , sturdy , perfect 👌

First class company. Informative and friendly. Great product and dealt with a minor issue with speed and without fuss. I would highly recommend.

DO NOT BUY FROM THEM! It’s A SCAM fraudulent company, selling faulty parcel boxes that aren’t secure then refuse to refund claiming it’s been damaged in transit.

Very pleased with our parcel box, which is substantial and has been sitting outside for two winters and none the worse for wear. It isn’t clunky, everything works smoothly as it should.
I later ordered a house name transfer, this has gone on very easily, is clear, looks good.
Highly recommend this company.

I ordered a house name sticker and no junk mail sticker for my parcel box. Sadly the stickers do not stay stuck on so I find myself in a sticky non-sticky situation. I keep having to smooth them down every 2 days which is not what I was expecting to have to do. I contacted the company but did not get a reply. I asked for a refund or replacements as the stickers are not fit for purpose.

Great Service and great product. Delivery was quick and easy. Orginaised a day. The driver helped with the delivery. We ordered the largest Box. Not heavy just awkward. The box was easy to install and set the lock. I would advise buying a sign. Although it has parcels etc.. written on it Amazon still don’t understand so we will be buying a sign for the front door ‘Parcels in Parcel Box’ etc.. They have to walk past it !

I bought a Manilla letterbox from i love parcels on 17th December 2024. The door hinges were faulty when i opened the box on 21st December. They had shut for christmas so i filled in the online form. After christmas i returned the faulty postbox and again filled in the online form. Rung on countless occasions and have had no refund or heard nothing from the company. Customer service sucks - DO NOT USE THIS COMPANY

First, the parcel box I bought from this company is very good. Fitting a heavy box to a wall is never going to be easy but the pre-drilled holes made it as painless as it could have been. I used anchor bolts rather than the supplied fixings for additional strength but the supplied fixings would have worked on hard masonry. The box is a really useful thing to have in this era of online ordering.

However customer service was non-existent. I had intended delivery to a different location from the billing location but when the order was confirmed both addresses were shown as the billing address. This might have been my error so I do not hold them responsible for that. I tried calling Ilove parcels to get this changed but they did not answer the telephone. The message reccommended using the web form so I did that. There was never any reply at all. I received a courier notification of delivery to the billing address on a day when i would not be in. I completed the courier's form to change delivery date. This was ignored by the courier who then proceeded to delivery on the original date. Fortunately I was able to speak to the driver via doorbell camera and make an arrangement for a safe place to leave it. I subsequently had to take the box 120 miles by car to the intended destination. So although the product was good there was simply no customer service at all.

Excellent product and service

Good product let down by poor customer service. Want to order personalisation decal sticker for box but communication from the company stopped, and phone never answered. Very frustrating.