Tixel Reviews 5.068

Antwoord van Tixel

Geüpdatet op 30 sep 2025

Hey Alexander,

Thanks for taking the time to share your experience. We hear you.

We’ve looked into this and can see your tickets were sold on the 19th, and your bank details were added the same day, which should’ve meant a smooth payout.

However, your account had a setting in place that delayed your payout release to 7 days after the event, rather than the standard 3. That’s something we’ve already flagged with our payment provider to help prevent it happening again.

While we could’ve fixed this manually if you’d reached out to our team, it’s not on you to catch that, and we should’ve picked it up on our end. We’re sorry that we didn’t.

We totally get how frustrating the delay must’ve been, especially with everything else going on around an event.

If there’s anything we can do to help you give Tixel another go, we’re here.

Cheers,
Tixel

Antwoord van Tixel

Geüpdatet op 4 aug 2025

Hey Reier De Bonte,

Thanks for sharing your experience. We hear your frustration and definitely want to help clear things up.

We requested some more info to help locate your account, but didn't hear back. We weren’t able to locate a Tixel account linked to your name to follow up directly, but our Community Support team is ready to investigate if you can reach out to them and mention this review.

All our replies come via email, so it’s worth checking your entire inbox, including junk or spam folders, just in case our response got filtered. We’re more than happy to assist and make sure everything is sorted for you.

We understand how this feels, and we’re here to make sure fans are looked after.

Cheers,
Tixel.

Antwoord van Tixel

30 jul 2025

Hi Richelle,

Thanks for your message. We totally get how frustrating payment delays are, especially after an event’s wrapped up and you're just waiting.

We’ve located your account and can see that there is a payout delay for your sold tickets. Our team are currently working on releasing the payout for you, and it should be completed today. So you can expect your funds to land in your bank over the next couple of working days. Apologies for the delay.

We haven’t seen a support request from you just yet, but if you ever have concerns, definitely reach out to our Community Support team. We’re always here to help and make sure things get sorted for you quickly.

Cheers,
Tixel

Antwoord van Tixel

16 mei 2025

Hi Charlotte,

We’re sorry for the delay you experienced with your payout. We completely understand how frustrating the delay must have been, and it’s definitely not what we aim to deliver for our fans.

We have looked into this thoroughly and identified areas where we can improve the payout experience and communication with our fans. Payouts are generally paid out 3 business days after the event; however, while very rare, external factors outside our control can sometimes extend this.

In this case, we acknowledge that we could have been more supportive and direct in the responses we gave to you to indicate a timeframe for the payout to arrive.

Your feedback has been shared with our team and has already helped inform improvements to our communication with fans regarding payouts

Thank you again for your patience with for your payout and for letting us know how it affected you We appreciate it and we hope to provide a much smoother experience if you choose to use Tixel again in the future.

Cheers, Tixel