System Error Breached My Profitable Account - Wrong Rules Applied to 2-Step Account
I'm writing this review to warn other traders about a serious system error that cost me a profitable funded account, and XPIPS's complete refusal to correct their mistake.
What Happened:
I successfully passed both Phase 1 (Account #680958897) and Phase 2 (Account #680959049) of the 2-Step challenge program. I was then given a $100,000 funded account which I grew to $111,580 - an $11,580 profit.
Despite being highly profitable, my account was suddenly breached for "violating trailing drawdown."
The Problem:
XPIPS applied TRAILING DRAWDOWN rules to my 2-STEP account. According to their own published "Maximum Drawdown Rules" page:
2-Step accounts use STATIC drawdown at 10% ($90,000 breach on $100,000)
Trailing drawdown ONLY applies to Instant Funded accounts
This is clearly documented on their website.
The Numbers:
With CORRECT static drawdown rules for 2-Step accounts:
My balance: $111,580
Unrealized PnL: -$3,000
Current equity: $108,580
Static breach threshold: $90,000
Distance from breach: $18,580 ABOVE the limit
I was NOWHERE NEAR breaching under the correct rules for my account type.
Their Breach Calculation (WRONG):
Their system incorrectly applied trailing drawdown:
Peak equity: $101,992.04
Trailing limit: $98,992.04
My equity: $98,893.74
Breached by: $98.30
The Response:
I've been fighting this for over a week. I sent multiple emails with:
Screenshots proving I have a 2-Step account
Screenshots of their own rules page showing 2-Step uses static, not trailing
Clear mathematical proof I didn't breach under correct rules
Their "Lead Support" Raymond responded: "This drawdown is applied" - completely ignoring that the WRONG drawdown type was applied to my account.
When I asked WHY trailing drawdown was applied to a 2-Step account when their rules clearly state it's "Instant Only," they just repeated "we already explained" and "this drawdown is applied."
No Resolution:
Despite providing irrefutable evidence that their system applied the wrong product rules to my account, XPIPS refuses to:
Acknowledge the error
Explain why 2-Step accounts are using Instant Funded rules
Reinstate my account with correct settings
Provide any refund
The Real Issue:
This isn't about interpretation or a "close call" breach. This is about XPIPS's system applying completely different product rules than what I purchased and passed. I paid for and completed a 2-Step challenge, but my funded account was held to Instant Funded standards.
Either this is:
A critical system bug affecting multiple traders
Intentional application of stricter rules to avoid payouts
Bait-and-switch advertising
Warning to Other Traders:
Check which drawdown rules are actually being applied to your funded account
Screenshot everything - your account type, rules pages, and statistics
Be aware that XPIPS may apply different rules than advertised
Their support will not help even with clear evidence of errors
I successfully passed two challenge phases, grew a funded account by over 11%, and lost everything due to a system error they refuse to fix.
Save your money and go with a more reputable prop firm.
Account numbers for verification: 680958897 (Phase 1), 680959049 (Phase 2)
22 december 2025
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