Cymbiotika Reviews 698

I was wondering where my shipment was and emailed customer service.
Hunter responded and we actually talked on the phone. He was great!!very knowledgeable, nice, fun to talk to. ( I live in Carlsbad and he did for years)
He found my order and sent a message to shipping to expedite… they did.
I truly appreciate his concern, help and follow-through!
I have worked in HR and recruited for years… he would definitely be a great hire, as you know! You are lucky to have him!! Thank you!
Ps… I LOVE SLEEP product! It’s amazing!

Olivia was phenomenal to work with. She helped me with one of my orders that got stolen. Incredible customer service, I love this company and their values toward health and wellness! Will always be a returning customer :)

I had accidentally ordered a duplicate item and couldn't find a way to cancel or correct it. I called for assistance and they understood my situation based on my account orders and could clearly see the error. They were able to assist me in correcting the issue and even processed the correct one for me as a courtesy. I am a super fan of Cymbiotika especially since they played a big role when I first started with their probiotics which I found to be the best in dealing with my ongoing auto-immune disorder. It really helped improved my symptoms so much that I started purchasing more of their products. They aren't cheap but good stuff doesn't come cheap. But at the same time, they have great discounts and options. Thank you for your help Kelli.

I was impress with how well customer service responded to my needs and made things right.

I love cymbiotika! The Magnesium L-Threonate has been a game changer for me. The customer service is great - recently my order was lost by UPS but cymbiotika was quick to resolve the issue and sent out a replacement for me. 10/10 I will always recommend cymbiotika to my friends!

Personal (real human) follow up and problem solving... thank you.

I have been a customer for over 2 years now and love their products. However, Im noticing how alot of products have been discontinued in a short time frame. Like the matcha powder, nootropic creamer, healthy glow, the laundry detergent, and more. Im thinking its only a matter of time before my beloved products are discontinued too. So im on the lookout for another great supplement company with more stability and security in their products.

Jenna was wonderful to deal with. Response time was quick
And my issue was handled accordingly

What a pleasure to deal with such a professional company. I’m a very happy customer

Customer service was quick and responsive to my issue. They were great!

When my order was lost by the carrier Cymbiotika went above and beyond to make things right!

So I was going to order and then read that they have some billing issues and cancellation issues. I saw someone else had posted a question and when I posted, it didnt post. I tried again same. Rebooted my phone, found another Cym ad and attempted aga8n, didnt post. Each time a red thing shows up. Seems they dont want anyone posting anything with information. Just pumpers apparently.

The customer experience team definitely did the best they could to keep me happy with their service and it worked! They were understanding and willing to help + added an extra treat for my inconvenience which was super kind of them.

My experience was great. Super quick to respond and help resolve the issue. Great customer service!

Fast Communication. Efficient and friendly!

Was having difficulty with web site in placing my order. Jenna placed my order quickly and easily by phone and suggested I use a different browser or even a cell app. Here I thought Cymbiotika was having web issues and waited all day long. I do however wish their web page was compatible with the Brave browser as sometimes it works and sometimes it doesn't.

Shady business practices!

They never sent me an as they usually do 5 days before my subscription was about to ship. I scoured every part of email including the spam and deleted folders to be sure. They processed my subscription - which was around $400 - I emailed them right away to get cancel the order as the status was "unfulfilled" for 3 days following. I explained that I was in the middle of an emergency family situation (my mother is in the hospital) and was not aware that my subscription would be processed as I never received an alert email and that I have important family things on my mind. They did not respond. I sent 6! follow-up emails, begging them to please respond and cancel this order as I needed the money due to my family emergency and they did not respond back. I don't care of how good the products are, this disregard for customer and client care is inexcusable. I will not be returning to them as a customer.

Astounding customer service. They were open to my case and allowed me to show the concern and after giving the requested information were very helpful with finding a solution.

Very fast and went the extra mile to satisfy my request.