OKA Reviews 4.312

A beautiful cushion cover. Bought in the sale and charged £10 for postage which I think excessive

Lovely cushions, delivered on time, and to the place I asked them to be delivered.

£10 to return 3 cushion covers !! You’re joking ! Never ordering from you guys again
And your return system isn’t easy either !! There’s plenty of cheap courier services out there

The owl decorations were solidly made and very charming. Came in a beautiful velvet bag. Extremely pleased with this cute gift.

I viewed a small table at an OKA store close to me. Despite the fact I could have fitted into a vehicle, I could only order incurring a delivery fee of £85 and if I wanted to return, another £85 as I wouldn’t have been able to return to store. I am delighted with the table but I felt I had to be certain it was absolutely right for the space as I resent the very pricey delivery/return fees. I almost didn’t order it based on that.

I still don’t have my order despite it being out for delivery on the 16th, this is the third order from OKA where the order has never arrived and then the issue is routed back to the distribution centre.

Good product, delivery was not good considering I had to pay £50. The box arrived damaged and the painting had a dent in it. Spent quite a while flattening it out. Did let Oka know but as I’d sorted the problem by then, I didn’t get a further response. Disappointing!

The Console table arrived on time, the quality and style are lovely. Not my first order from OKA I’m sure it won’t be my last.

Very disappointed that I didn’t get my wine glasses and my scented candle and still not been told why they have not been delivered

Our cushion covers are perfect! Our only criticism is the delivery as our parcel was laying in front of our garage door when our flat was occupied and no buzzer used to inform us

Excellent product. Arrived on time and perfectly packaged. I can’t recommend this company highly enough. Thank you Oka.

I love OKA’s quality and style. I was a little bit disappointed with my cushion covers, as the colour was very dull. It’s always difficult to judge when you buy online.

Super speedy delivery and the item was received just as expected. A beautiful piece.
Many thanks.

Fabulous quality. I have bought a lot furniture over the past few years and everything is so lovely in my home

I experienced a bit of confusion, trying to order a sale chair on line. I phoned the nearest store, Guildford, and they couldn’t have been more helpful. They even completed the order for me, the chair arrived 3 days later. Perfect.

Still waiting for delivery after being reassured missed delivery date issue was not going to happen again . Should maybe consider different courier to DOD

Excellent online service and good quality products

I ordered a rug and display cabinet from Oka on 23rd December 2025. While I expected some delay over Christmas, there was no communication at all until I chased customer service 3 weeks later — and the very next day I was told it had been dispatched. It felt like if I hadn’t followed up, I’d have been waiting even longer.

I paid £90 for two-person delivery, yet the team still needed help getting the furniture into my apartment. The cabinet required assembly, and my partner had to assist. After over an hour of trying, it became clear there was a manufacturing fault as the pieces didn’t fit together properly.

The furniture is described as handmade, which I appreciate, but the quality shouldn’t be compromised. The doors are wonky and the handles misaligned — not what you expect from a high-end brand.

I was offered a return or a repair via a third party. Booking the repair was easy, but the next appointment was three weeks later. The technician arrived alone and needed help from my partner to lift the heavy parts. Thankfully, he was professional and fixed the issue.

While the cabinet is now assembled (10th February 2026), the lack of communication, high delivery fee, faults, and long waiting times have left me hesitant to order again. I would have expected some compensation or a refund of the delivery charge.

The rug looks beautiful and matches the photos, but it’s shedding heavily — my clothes get covered in fibres when I sit on it. I’m hoping this improves, otherwise I’ll be considering a return.

Beautiful items and friendly staff, but huge delivery charges (which have to be an additional profit generating income stream at the extortionate prices that are unavoidable). As a customer it's also evident the IT system the staff use is terrible. I've been unable to add to an order (despite not being dispatched yet), and on multiple occasions when I've returning something in store I've had to leave the items with the retail team for them to process the refund another day as the computer system is regularly down and trust that the refund comes through. The items are beautiful, but the company itself needs to please invest in customer service. I'm writing this review in the hope that it is seen and noted internally.