Happy Returns Reviews 35

Purchased clothing items from catalog company, shipped on time an as inspecting all items found that the most expensive item was mislabeled as to size. The contents were one size larger than ordered, yet the correct size was on the outside of the item.
Called the company and explained and was issued a return QR and was to to bring it to a local Staples. Once there, the clerk stated that since the size in the package did not match the packaging label he had to refuse taking the package as he could not see on his system as to why this item was to be returned. He then stated that due to a new auditing procedure by HR, if the label information about the product did not match the contents (still in original package) it would sent back to Staples as an incorrect item.
To top it off, I spent over 25 mins. on the phone with the catalog company, while still at Staples to rectify this misunderstanding. This included a 15 min. hold (ignore?) so I hung up and called right back and got a different CS rep. We found a work around eventually.

All this time and effort just to get the correct item that was ordered. Not a Happy Customer

Happy returns is not happy. Not for the customer returning items or the workers stuck with the over consumption of American buyers. I have now come to the conclusion if I have to buy it online, I don’t need it. The US is ridiculous. And yes, I am an American.

Awful. Issued a return QR code which I used to return an item via the post office. Did not receive any update on it until I got an email to say the return had expired. I contacted them and just received a condescending email to tell me that the email saying the QR code has expired means that the time period had elapsed for my return (super helpful!). So basically they’ve received a free item and I have no refund

My first return with them has not been great. I received my approved email and receipt after dropping off my items for return. However, the retailer has not received any information from them about the items being shipped. I reached out to the retailer, who told me this and said I have to wait 15 business days before anything can be done per happy returns. I reached out to happy returns and was extremely disappointed with the responses I received from their customer service. They were of no help at all and just kept saying the same thing, contact the retailer. I will not be using happy returns again.

bad bad bad...
it takes forever!

Dont use this Happy returns!! Its easy process but you loss your returned merchandise and money. They scanned my items and said the receipt was sent to my email. After two days no email receipt. I went back to the store, they said it was shipped out already and they cannot help to track. after a month, the merchant hasn't recieved it yet. Lost the merchandise and cannot be refunded.

I ordered a few shirts from Lands End last week. The fleece shirts don’t fit right, and the flannel shirts are very poorly made, so I wanted to return them.

I get back on landsend.com. I have a choice of using Happy Returns, USPS, or a store return (nearest store is 40+miles away). I try Happy Returns. It says the package hasn’t been delivered, so I can’t return it. Huh? I call Lands End customer service. They tell me Happy Returns needs 24 hours after delivery before a return can start. Odd, but OK. I try again the next day, still says package hasn’t been delivered. I email Lands End this time; now Happy Returns needs 3 days before a return can start. Ooookaaayyy.

I try again a couple days later. This time, I can start a return, but it will only let me return for store credit. I email Lands End Customer Service again. They tell me Happy Returns thinks it’s a gift, as there’s a discrepancy between the billing and shipping info. Huh? I ordered it, and sent it… to me. I email again, asking what the difference is. Billing name is Margaret M, address is S Sacramento. Shipping name is Margaret, address is S Sacramento Ave. Happy Returns can’t figure out that these are the same person. To me, this means that this bot (it has to be a bot) has some big problems.

I email Happy Returns to tell them about the problem. They clearly don’t read the message, and tell me to contact the retailer, which the message says I’ve done several times.

For an outfit that advertises the best possible return experience, they sure don’t live up to that. This is one more example of software designed by people who have no clue how it’s going to be used.

I mixed up two Happy Returns shoes and despite being in the branded box with the branded packing slip my error went unnoticed and shipped to the wrong company. Though happy returns CS were very responsive and tried to help, they basically told me they could tell where the item was in transit but they could not return it to me, stop its transit, reroute it, despite my offers to pay whatever the cost, and I had to talk to the companies directly. Three and a half hours on old later and was just told by the company, Woman Within, that there were too many returns for them to be able to locate my item, despite me having a box ID, and bag ID and tracking receipt. I am disappointed a third party service that's entire service is returns had no process to help me. I will not be purchasing from either company (Orthofeet was even less helpful) or any that uses Happy Returns this experience was hours of my wasted time of the run around, all to end with its not possible to do anything. This is why digital shipping and tracking numbers exist FFS!

I retured the items. Lands End even acknowledged that I had. BUT Happy Returns did NOT! Tehrefore, I was not credited for all of my returned! Threfore, I will not buy anything else from Lands End since they use Happy returns.

Same as Beverly Absolute con. Returned some clothes using their Happy Return label in May. Got a reply in June saying my return label has expired. No return of my money. Concerned about ordering from gym shark again if returns fail.

Every return with this company takes longer. Tracking doesn’t update. Very poor

Happy Returns is anything but happy. Their system doesn't allow you to get a refund if you have a hyphenated name. You need to call and wait for someone to contact billing. Their fees are simply outrageous. It sadden's me that Lands End is now using this kind of shoddy service.

Absolute con. Returned a t shirt in Nov using their return label. Got a reply in Dec saying my return label has expired. No return of my £25. Never know such a scam company - used by Shark Gym as their returns service. Will never use Shark Gym again as a result.

Happy Returns location at Ulta was "full" and couldn't accept any returns. Wasted my time. Not acceptable.

Don't use. UPS is more reliable. After a month my return hasn't made it to the company.

This service is terrible. I created a return code at the start of the week and had to wait until the end of the week to take the item back. When I created the code the UPS Store was the first place listed to drop it off at. Go to the UPS Store. Happy Returns is a UPS company. Oh they no longer take Happy Returns as of “sometime” this week. And can’t take them for the next 4 weeks because they want you to go to Ulta to do it since they’re a new partner. So I go to Ulta to wait in line again and it takes forever because they have to scan at least 3 things other than your QR Code to initiate the return. And it’s not a shipping place so you have to wait for someone to be able to tend the Happy Returns kiosk. I wish companies would just let you print a label and be done.

The worst return management ever. UPS fedex or whatever other vendor shouldn’t be blamed for how this “happy returns” work. Because I looked into the process of how it works. It’s a very long process if I was the worker taking care of it. Take the item out, scan the barcode on the package. Don’t have the original package tell the customer to call them to get it fixed. Also why put “I prefer images over scanning the bar code” and “I don’t want to touch the item” if the policy is to scan the damn bar code on the package? I’m just standing there as the associate shows me the process and everything on there, It’s ridiculous how they manage this. Process is too LONG it’s frustrating for me as a customer and the associate.

Thy should require original packaging. I had my return in the original, good condition package unsealed, but they put the whole thing into a thick green plastic bag.
This is an environmental disaster

UN happy. Why is the verifying of the items returned happening at the UPS counter and not at the vendor? I brought my sealed package to UPS, showed the QR code and then was asked "one bikini bottom?". I had to reply, "no, two full bikinis". It was embarrassing for me. It isn't UPS business what I bought and especially not the business of the other customers in line. AND, if they are going to verify my return at the UPS counter, I should also get my refund at that point. I shouldn't have to have it re-verified when it arrives at the vendor and wait for my refund. Makes no sense. I won't use it again.

Do not use Happy Returns. I am out almost $100 because of this store. I brought my items they scanned the barcode for the return. I have been dealing with this for months now and they assured me that it was going to be a problem. The employee said I should get an email that they received the item but sometimes takes time due to spotty service in the store. I waited a while and no email. I called the store and asked them to resend the confirmation and they said there is no options to do that. I called Happy Returns customer service and they said it is out of their hands and that they can override it and that they literally have no buttons that they can push. I called the manager of this store and she just said dispute it with my bank and I will get my money back and that didn't work either. It has been a waste of time and energy.

Response to comment: I have emailed and called three time. The 3rd time being yesterday. I received an email saying contact the retailer again. So your company is not resolving it fully nor at all and is not taking it seriously.