PureFormulas Reviews 69.554

Antwoord van PureFormulas

1 aug 2025

Dear Wai Cheng,

Thank you for reaching out, and we’re truly sorry to hear about the condition of your order.

We understand how disappointing this must be. While our international shipping policy—clearly outlined on our website prior to checkout—states that we are not responsible for damages or delays once a package leaves the U.S., we do recognize the inconvenience you’ve experienced.

International orders are subject to extended transit times and varying customs conditions, which can unfortunately lead to product degradation, especially with sensitive items. Although we normally do not offer refunds under these circumstances, we’d like to extend a courtesy refund for the affected items in your order. Please note that shipping fees or customs charges are not refundable.

Kindly allow up to 48 business hours for your refund to be processed and reflected in your account.

We appreciate your understanding and value you as a customer.

Antwoord van PureFormulas

11 jul 2019

Ivette, we appreciate you sharing your concern regarding the status of your order. We understand how this may alarm you. We have just sent over via the USPS website the tracking number for your order. It has left the Miami International Distribution Center and is enroute to its final destination of the Netherlands.

Please be advised that international orders may take around 14-21 days on average to arrive. We do our best to send out these orders as quickly as possible, however there may be unforeseen delays at customs- once the package arrives to its destination country.

We like to keep our customers informed of each development- as it happens.

We hope this additional information clarifies any and all uncertainties you may have had regarding shopping with us. We are kindly at your service and are available for any questions or concerns via our toll free number 800- 383-6008 or if email is more comfortable we may be reached via : [email protected].

Also, another helpful hint, when you order as a guest customer, on the final page where you would find the "submit your order" button - there are two boxes that may be checked for order confirmation to be sent via email and if you would like to get the tracking number sent to you as well. Please make sure to select the option(s) you would like prior to submitting your order, to ensure you receive those updates.

We are delighted to be of service and appreciate your business. :0)

Antwoord van PureFormulas

22 jun 2018

Thank you for the feedback, Victor! We're pleased to hear that one of our agents was able to assist you with placing your order! Have a nice day!

Antwoord van PureFormulas

24 jan 2014

Thanks for sharing your positive feedback! We appreciate every chance to better service you. If you need assistance placing your order, please don't hesitate to contact our friendly agents to: 1(800)383-6008, we are here Monday-Friday from 8:30 p.m- 10:00 p.m. (Eastern Time). Hope to hear back from you soon! :)

Antwoord van PureFormulas

30 sep 2013

Thanks for choosing Pureformulas.com! We appreciate every chance to better service you. If there is anything we can do to improve your online-shopping experience with us, please don't hesitate to contact us at: 1(800)383-6008. Have a healthy day! :)