Laura Fieldsend

I’m not sure what has happened to my order, but judging by the reviews this seems to be a common issue — I wish I’d read them first. I ordered a personalised necklace for my daughter’s Christmas present at the end of November, and it still hasn’t arrived. I keep receiving automated emails saying the order is being worked on and that delivery may now be well into January. This is extremely disappointing, especially as the website stated the item was guaranteed for Christmas delivery and still has this advertised even today!

If I could give zero stars I would!! Please avoid this company!! They must buy fake reviews. I ordered three dresses, paid £130, measured myself and ordered correctly. However the dresses arrived and they were tiny and such poor quality, you could tell straight away they were from China but the website looks like they are from America. I then contacted the company via Facebook, they told me to return the dresses, which I’ve done to the address they asked me to (which looked like someone’s apartment address) but I did it anyway. They are now refusing to send me my refund, now saying I’ve sent the dresses back to the wrong address despite me having proof in messages!!! I’ve now lost all my money and haven’t even got the dresses.

Fantastic company, great prices and delivery