Politique de remboursement

Return Policy

Thank you for your purchase. We always strive to deliver the best product in the best condition and within the mentioned time frame. However, if you are not completely satisfied with your purchase for any reason, you have the right to return your order for a refund.

Returns

All returns must be requested within 30 days of the delivery date. All returned products must be in new and unused condition, with all original protective films and packaging intact. Nordgreen will charge 8.99 USD or an equivalent amount in your currency as a return fee, which will be deducted from the refund amount.

Please note the following items are unreturnable:

  • Products whose protective films and/or tags are removed

  • Products that have been used

  • Products provided for free

Return Process

To return an order, please submit a return request on our Return Center. Once the request is approved, you’ll receive a confirmation email with instructions, a pre-paid return label, and an invoice. Please read through the instructions and place the products securely in their original packaging before mailing your return.

Please respect the following shipping instructions:

  • As part of our sustainability initiatives, we kindly ask you to minimize environmental impact. When returning your order, please use the original cardboard packaging or as small a package as possible.

  • For shipments from non-EU countries, include a copy of the invoice (attached with the return label) in the plastic AWB pouch or on the box itself.

  • Pre-paid labels provided by Nordgreen must be used within 7-14 days of their creation date. We reserve the right to refuse any returns shipped after this timeframe.

  • The full refund applies only if the product and its original film and packaging are returned in the same condition as when received. Nordgreen reserves the right to apply additional charges if returns do not meet these criteria.

Refunds

After receiving your return and inspecting the condition of your products, we will process your refund. Please allow 5 working days from the receipt of your return to complete the process. We will notify you by email once your refund has been processed. 

Exceptions

For defective, damaged or incorrect products, please contact us via chat, contact form, or email at hello@nordgreen.com.