Friendly, helpful communication via phone call.  Quick to answer the call.  I needed labels and ink ribbon for my test and tag machine urgently and these were on the courier same day.  Excellent service 

Order the wide iron straightener and I love it, great product and first time ordering cloud nine 

Fast delivery of items and good communication

Never ever use this company, they are the absolute worst stay away at all costs, they are a scam they wont ship your order or refund your money or reply to emails, the phone extensions just ring and nobody answers full on scam

I recently had a hallway door installed by Eurosteel, and I could not be more impressed. Every single staff member was exceptionally kind and attentive throughout the process. Even when I requested a high-quality finish, they responded with patience and genuine effort to meet my expectations. The entire project was completed with outstanding professionalism, and the final result exceeded anything I’ve experienced in over 30 years of home projects. This has truly been the most satisfying project of my life, and I would strongly recommend Eurosteel to anyone seeking excellence and care in their work.

Purchased a Ulefone Armor 28 Ultra around 3 months ago. Never owned a rugged phone before so was a little skeptical and curbed my expectations but have been pleasantly surprised. The phone arrived over night and the performance has blown me away. A bit on the heavy side but that makes sense with the rugged nature. Very happy customer so far

WH-1000XM5 headset. After 7 months, the right swivel hinge popped out of the headband.  I took the headset back to the retailer (Harvey Norman) who sent this to Sony NZ in auckland. 

Sony replied "the issue being reported is considered to be physical damage in nature. Hence, the warranty of the product cannot be applied. We can arrange a repair request and have our service centre contact you in 2 business days to discuss the repair but charges will apply." 

As Harvey Norman is  legally liable for the repair, replacement or refund - my response of "This issue appears to be consistent with a known design flaw reported by other users, as documented in public forums and articles such as Headphonesty’s January 2024 report. The failure occurred without any misuse or impact, and I believe it constitutes a breach of the Consumer Guarantees Act 1993 (NZ), particularly the guarantee of acceptable quality and durability." was sufficient for Harvey Norman to force Sony to repair the headset at no cost. Two weeks later, I got my repaired headset back.

For those interested - had Sony rejected that request, the fault would become a 'major fault'. Under NZ law, I could force Harvey Norman to replace or refund the headset. Any pushback would have resulted in a Disputes Tribunal claim being raised - something Sony would not want as that would expose them to legal scrutiny. 

 The Disputes Tribunal in NZ is a quick, cheap, and informal way to resolve civil disputes (up to $30,000) without lawyers, using a referee to help parties reach agreements or make binding decisions on issues like faulty goods.

I'm impressed with this company - I posted my phone on Monday and the money was in my account by Wednesday morning.

What a nightmare it has been being a customer of TCL TV! We bought a 55-inch TCL TV in February, and by November, it already developed a black screen issue. Despite the 36-month warranty, the hassle we had to go through to get it replaced was absolutely ridiculous. Instead of replacing the TV directly, TCL made arrangements with the supplier, and we were told we had to take the TV to the supplier’s location ourselves—at our own cost.

This cost us NZD 143 because the TV didn’t fit in any car. When we purchased it, the TV was delivered to us, but to get it fixed, we had to book a van since no Uber driver would accept transporting it. The entire ordeal was exhausting. Eventually, we got so fed up that we arranged to get store credits with the supplier, returned the faulty TCL TV, and paid several hundred dollars extra to buy a Samsung TV instead.

We’ve now decided to never, ever consider buying from TCL again. Yes, their products are low-cost, but we never expected the quality to be so substandard and the customer service so unresponsive and frustrating. They dragged their feet throughout the process, and despite repeated calls, we never got proper support. It’s been a horrible experience!

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