I ordered the wrong size flush bucket and they quickly refunded me, then I ordered the correct size, great service,  they informed me on the time frame of the delivery,  I received the product and its top quality,  also the ladies on the phone were 👍 great.
Thanks again regards Tony 

TOP GEAR DO NOT BUY OF THIS COMPANY , they turn engine sensors off , they have on the heap of junk they sold me cash in there hand £7000 ,, trying make out they are your friend , doing you a good job ,, bery nice to your face ,  they would be I gave them £7000 cash ,

Purchased two items from blade master now a knife and axe both great prices and awesome quality super fast service/delivery.

Got both men’s and women’s clothing from here, and many wearings on, they are performing well. Can be a bit tricky mail ordering sizes, but when we have had quick service from NZ company. Best is to buy at one of their retailers for sizing options. 

This review is for the Whanganui store.
Every time I shop here I have a terrible experience, but today was the straw that broke the camels back. I went in looking for a reloading part for one brand of press and was advised that the part they sell would fit. It didn't, and when I returned it later that day I was only offered a store credit. It turns out that Ben, who claims to be the Manager, Googled whether the part would fit, and I feel that it is his responsibility to provide honest and accurate advice on the products they sell. I was disappointed by Bens arrogance and obstinance on this as he advised me the part would fit, and who as the Manager has the discretion to offer a refund given the poor and incorrect advice given, but refused. No apology, just defensiveness about using Google to offer advice.
Buyer beware that this shop is only out to get your money, and wont give it back even if they know they are in the wrong. 
I shop at other Hunting and Fishing stores happily, but only shop at the Whanganui store if I'm desperate. Never again, except to spend my store credit.
Other experiences I've had here are bringing in a faulty GPS and being told if its unrepairable they'll give me a "good deal" on a new one; 10% offered, not even the value of the GST.
Shopping for a trout rod I had a similar experience with Ben, I asked who's most knowledgeable on trout rods and Ben said he was, then he had to Google the item and proceeded to read to me from his phone. 
Every time I visit I have multiple staff approach me within the first couple of minutes suggesting items to buy. I've worked in outdoor equipment retail and appreciate being asked if I require assistance but not harassed.
There is another hunting and outdoors shop in Whanganui called Wilsons, I strongly suggest you visit them before H&F as Wilsons are truly knowledgeable and honest and are usually cheaper anyway. 


First of all, they said free shipping on their website (with some exclusions, which my order was not subject to) but I was charged at checkout. I rang the store to clarify the cost and to check stock and shipping time. They told me it should also include bulky items (and there was a mistake on their website). That was fine, I paid the shipping costs. I then got an email to tell me shipping would be 3x the original cost charged and that they didn't have all the stock in one place. They  Terrible customer service and communication. Then I had to pay them for their mistake. Would not use them again and would not recommend.

Web sight states open brive all the way here km's out of the way to find a closed sign on the door more accurate information on website would be helpful

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