Absolutely disgraceful service. Our car was broken into and several accessories were stolen — items that are clearly covered under their own policy. Instead of support during a stressful situation, we were met with rudeness, delays, and sheer incompetence over the phone. After years as a loyal customer, this is unacceptable. We’ll be leaving AA immediately for an insurer that actually values and supports its long-standing customers.

Really does NOT deserve any stars
My daughters car had smoke pouring out of it.. She pulled over near a forest Rotorua.  Someone stopped and as you could smell rubber burning under the bonnet. They suggested using their fire extinguisher.  My daughter agreed as didn’t want to set forest alite.  AMI towed to garage.  Took over a week to send an Assessor who said she is not covered for fire or damage done by fire extinguisher.  This was under full cover. As foam left for a week on the engine it wil corrode it.  Now she is ver worried Is it safe?

Very good service. Gaurang assist me to refix  my home loan. He is very helpful and knowledgeable. Highly recommend  

Not a good experience unfortunately. 

Went through all the correct avenues of appointment's with the GP to get an ENT specialist referral for a needed tonsillectomy for our son. 

SX denied funding the procedure privately as they don’t recognise snoring and sleep apnea as a relevant symptom for the procedure. Despite the specialists referral letters and urgent recommendations that the tonsillectomy happen due to severely enlarged and obstructive tonsils and adenoids. 

Apparently children have to suffer with extensive ear infections and tonsillitis before SX will consider approving surgery. Even then I imagine they will probably think of a reason why they won’t cover it. 

Looks like we will join the waitlist in hopes we can get this done through the public system, while still forking out for supposed private health insurance. 

I highly would not recommend this company. I had cancelled my vehicle insurance policy via email and they proceeded to charge me for the next fortnight. In the end I cancelled the direct debit with my bank.

If you prefer a customer insurance experience that is reliable, responsive, hassle free, respects the policy-holder and is money well spent, then give this lot a wide berth, steer well clear. If you can, run!

In my view, Westpac Insurance / IAG together, on too many levels are under-performers! 

My bigger regret. Is that I did not do the due diligence, when signing up to Westpac Insurance NZ. With IAG being their underwriter. 

So, when taking out insurance triple check IAG are not the under-writer nor own the Insurance provider you may sign up too.

The good news, there are NZ based insurers who are not connected to IAG, come with excellent credentials and customer reviews. They, may be a bit more expensive, but great insurance services are premiums well spent!



NIB NZ MEDICAL INSURANCE 
My monthly installments went up from $ NZ $ 258, to over NZ $ 400. I couldn't believe it. I decided to phone them, waited for about 45 minutes. I wanted to discuss the big increase. I was told because of my age, and pre-existing conditions. Government contributions have decreased. They mentioned a lot of other reasons. Next I rang my broker but, they couldn't help either. I couldn't migrate to another scheme, that has a higher access. I find it appalling that they can it increase by that much. As members we can't do anything. Please consider carefully if you are going with NIB, especially if you're approaching middle age. You might get stung with big monthly installments. I have never heard back from them. In the meantime we are sitting ducks, and have no say in the matter. One if worst medical insurance companies I can think of.
 

Great service, really prompt delivery of my request. The whole team were great, including TC. 

Avoid at all costs. I had to jump through hoops when I placed the insurance. I made a claim for one of my sons and they tried to use the fact that we didn't disclose he had "coughs". On a rough estimate, I've paid $15,000 in premiums in two years. My sons treatment was around $4,000.  The immediate response is to find a way of not supporting any claimant rather than providing support. The narrative on their sales literature is absolutely not backed up by their actions.

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