Great product, but trying to order a custom size was difficult and very very costly, although it was only another 20mm extra width that was needed. Option for delivery costs is non existant, so a set price of $25 NZD is excessive. However item did arrive very quickly, but would have been happy for the option for a cheaper delivery price and longer delivery time.  

Exceptional service from Auckland Steam'n' Dry! The technician was punctual, thorough, and a pleasure to have in our home. The office staff were incredibly helpful, and the price was very reasonable. I highly recommend them and will definitely use their services again.

One thing that isn't good is the moronic inability to transfer the bluetooth capability. So if you, like me, inherit a trap when buying a house (or similar) but the previous owners have forgotten / don't know the email address it is linked to, then you have to buy a new cap. There is no ability for the user or Goodnature to reset the Bluetooth. They seem to think it's a top secret thing. This lack of thought to such a basic concept worries me, ie that usability is not high on their agenda. Rather they like the idea that people buy new caps with the bluetooth function for no good reason. I will use the inherited one, but doubt I will replace the cartridge etc - instead I will find a supplier who is a bit more user-friendly and throw it away.

The trap works, it did kill a rat. The problem is it’s made of plastic. 
My rats ate the plastic around the metal spike so they could get to the food. 
They destroyed the trap. 

What is the point of offering products for sale online through your website when you don't bother to ship them? My credit card was debited immediately, but 5 days later the package is still "awaiting courier pickup". Yes, that's right, and the only reason it even got that far was because I called the warehouse dispatcher who promised to go to the office and get my goods packed up and ready for shipping. Meanwhile the ants are having a party, and would probably have moved on to the next property by the time my products arrive, but the sad thing is those same products I ordered are 30% cheaper at my local supermarket! If only I had checked.

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Best in Pest Control Service

Companies(6)

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