Optima Legal Reviews 8,985

Optima provides an online portal where you can log in and track or follow up on your enquiries. While you can call them, the receptionist usually isn’t able to provide detailed information and will... See more

Good experience, portal is clunky, feels like it needs a UX evaluation. Often got emails that said visit the portal as there has been an update, but nothing changed. That was a bit nervy on mortgage c... See more

This is one of the best online legal processes I've encountered. The only reason I've given it 4 stars is that it would benefit from a couple of tweaks to the software to differentiate between tasks t... See more

The whole process of my remortgage was excellent from stsrt to finish. Both Optima legal and Lloyds mortgage advisor Stephanie Baterip couldnt do enough for us from answering our questions we werent... See more

Optima Legal made the whole process of remortgaging stress free through using their portal . Staff were always professional , friendly and approachable . Nothing was ever too much trouble . It went th... See more

I was first contacted by Optima Legal when they were commissioned by NatWest to handle my remortgage. A quick Google search to find out a bit more about them and my heart sank with some of the negativ... See more

Absolutely professional. They take time to do thorough checks. There was a charge on my property by another bank from 17 years ago. Which the other bank left on their by mistake. Opti... See more

Super efficient, responsive to all communications, most professional and discreet. Just got on with the job with the minimum of contact and ensured we completed on the day we wanted to. So listened to... See more

Provided conveyancing on a remortgage, including settling a help to buy account, and they made the process simple and efficient.... everything happened when they said it would, and any questions we di... See more

Optima Legal seem to just get on with it and do it well. They assisted me to complete the purchase of my property. No fuss. Thank you. I'll definately recommend. Oh and their online portal makes moni... See more

After making contact with them the whole process with their portal based tracking service made the remortgage so easy and fast. It was all completed in just over a month. It was simply amazing and... See more

I recently remortgaged and Optima Legal handled the legal process, it was a hassle free and simple process. The online portal is easy to use, you can upload any requested documents either using a comp... See more

Completed our remortgage today which went very smoothly using the online service portal. Particular mention for Aimee, who was superb and replied to all emails promptly and efficiently, making the who... See more

After initially feeling sceptical about the action tracker, portal account... I became it's biggest fan. Easy to set up and use... it offered clear instructions and housed all the documentation neede... See more

Call me cynical, but isn’t it interesting that the only positive reviews on here for Optima Legal are those which the company has directly invited clients to write. This approach clearly does not p... See more

Everyone at Optimal is so helpful and kind. They explain everything so well, so it's easy and clear to understand, especially for someone like me who finds a lot of things like this hard to understand... See more

I’m currently using Optima legal for a remortgage. They’re extremely unresponsive. The latest contact was me replying to some questions that they had last monday. I responded immediately and i’m still... See more

Avoid at all costs , can’t speak to anyone and the messages you send take an age for a reply . Sent me an email saying the money is being transferred but could take upto 24hours , i received it gone... See more

Avoid at all costs Optima Legal’s delays handling my remortgage meant I was switched to my lender’s Standard Variable Rate (SVR). Communication was awful: I spent weeks chasing with no meaningful... See more

How do companies get away with being so bad? Lack of ability to speak to someone direct on my case and going around in circles via the processes they've created to prevent actually helping customers.... See more

Outgoing party still waiting for funds despite remortgage with equity transfer taking place 2 weeks ago. Try and speak to someone you can guarantee they will “accidentally” drop your first call so yo... See more

If could give 0 I would have. Re mortgage through these and took 11 months to complete the process after countless errors by them using wrong forms etc. also sending another customers information to o... See more

Re-mortgage conveyance for HSBC. Online/text only communication. Systems didn't work. Phoning voicemail system a nightmare to negotiate. Requested to use a different firm who have been great.... See more

Awful! Applied for a re-mortgage with Barclays, who use Optima Legal, over 3 months ago and it still hasn’t been approved. It is impossible to have a conversation with anyone, they insist on using a c... See more

Impossible to reach. Confusing non user friendly platform and titling. Poor or no explanation of processes. Lose your paperwork and then blame you. Confusion over titles on their part. Delayed things... See more

What a shower! Most inept leagals I have delt with. I realise now why my advisor kept dropping hints " you may be better off with your own solicitor". Etc . A total lack of communication except throug... See more

Zero communication - the worse I've even delt with you will never deal with an solicitor always a person on behalf of one and never the same person never reply to phone calls and never c... See more

Horrendous company to deal with - poor at responding to messages and literally takes them weeks to respond. probably because Santander are paying for them rather than me as part of the “free legal cos... See more

Mortgage Deed had to be signed 3 times because staff quoted incorrect details. Trying to fix, calls are answered and put back in the que. 1 staff was quite clear Optima does not have complaints team... See more

My remortgage case was opened on 11 August 2025, but the process has been extremely slow for such a straightforward transaction. I've had to chase several times just to set a completion date. The acti... See more

DISGRACE TO THE LEGAL PROFESSION. Totally unresponsive and extremely slow to act. You are assigned a case manager but can never contact them by telephone?? You only get through to a receptionist... See more

I don’t normally leave bad reviews, but I’ve never been this frustrated dealing with a company before. They take days to respond, I have been waiting a week for them to contact my management company t... See more

RUBBISH! They don’t speak to customers and try and make you do everything via a portal but they don’t then respond to your queries. Tried to phone several times and they either cut you off, connect yo... See more

Please avoid going through Optima Legal. My bank already approved my Remortgage 2 months ago and now only delay coming from is Optima Legal..... They don't have clear communication they mak... See more

Awful company to deal with. Letter contains incorrect phone number. Just been in hold for over 40 minutes no reply. Previously spoke to an operator who put me back in long queue. My 6 digit custom... See more

The online portal is a pain to navigate and I was forever resetting my account password just to log in! The updates where slow and the whole remortgage process was delayed. I got a message from them... See more

6 months and still not sorted with easy mortgage! Rude, aggressive,incompetent, unprofessional, ignorant bunch of idiots I’ve ever had the displeasure to deal with! Items emailed three times st... See more

There has been an influx of fake reviews on this company. Trust pilot really needs to sort out. This company are slow, no communication and the concept of speed does clearly doesnt mean anything to... See more

Very Poor Communication, lack for competency when dealing with our remortgage case. Our mortgage ended 31 Dec 2025, and we started at first week of Nov. 2025, however, they stuck as checking the fun... See more

Clunky portal, slow business, remortgage in danger of not happening now. No one is ever available to speak to and get things fixed easily, takes days of calling and chasing, it's taken 3 months and st... See more

Optima got the job done. Their portal isn't great, especially on comms - there's no ability to chat or even reply to messages they send. They insist on phone calls, only calling once before leaving a... See more

The whole process was quick and fairly painless. This was a simple remortgage and it went through from start to finish in under 4-weeks with the christmas period in the middle, which I thought was im... See more

AVOID!!!!!! If i could score Optima legal a zero i would!! they are utterly incompetent and tell lies. they have promised me they have requested my redemption statement on 2 occasions however having... See more