ABOUT YOU Reviews 2,847

Very bad services in Luxembourg! They don’t give my money back making mistakes and errors with the orders! It’s being already two months that they cannot understand the mistake they did but continue do not give my money back! No responses from their part! Shameful services!
The print labels don’t work and I don’t know if I will get my money back sending few orders back in one being so ignorant do not understanding that they reimbursed the money for the order that I even didn’t heft, it has not been , and the one I had sent them back it’s amount was higher, but still, 2 months on this battle with them! Don’t recommend if you don’t want to have the troubles with your money…
Items are good but service clients are so ignorant and financial department too! I’m almost going to the police because I will not leave this case like that. I want my money back and I will not leave as a gift
Also, there are no adequate supervisors, aboutlu.com simply ignoring my emails, no rules at all!

Never again! I do not recommend purchasing on this website. I returned an item in October. It is now December and I am still waiting for a refund!

They Only get 1 star because of their terrible customer service. They do not reply to mails about an error occured on their webshop when i ordered. So i order the same order 3 times by mistake. They have refunded for one of Them, but I still have a “ready to pay” at Klarna, from an order, that have been cancelled. And now they suddently do not reply to my mails. 🙄🙄🙄

It's over a month waiting for the refund of my money about the order aydk-654-332121911 . Everytime I call they come with different versions that their system is failing, that they sent the complaint to Payment area and so on but no solution. Honestly I wouldn't recommend this company to anyone in Denmark. The worst Customer Service

Have been waiting for my refund for one month now and you don't answer my mails. You tell me it's due to technical problems. So solve the problems!

How can someone work in support and absorb so much negativity, constantly lying to customers about refunds? To all the employees in Lithuania or Poland reading this – run from this sinking ship. About You is going bankrupt, and it's very likely that no one will get their money back.

We need public exposure – so that others stop ordering from this company. Let’s create a Facebook group for everyone who hasn’t received their refunds, and organize a collective lawsuit.

If you've also been affected – join in, share your experience, and let’s take action together.

Stay away from this company. They dont refund my two returned orders...they have confirmed recieving it. Customer support dont reply. Nothing but fraud.

I placed an order from Hungary on 30 April 2024 for around 120 EUR. The payment cleared instantly, but I never received a confirmation email, tracking number, or, most importantly, the tracksuit itself. After more than two months and countless follow-ups, the only “help” I got from customer service was an arrogant, template-style reply telling me to “wait patiently,” then complete silence. They now ignore every email.

In short: they’ve kept my money, never delivered the product, and treat legitimate complaints with disrespect. If you value your time, money, and sanity, shop elsewhere.

They have the worst customer service AND they sell used products as brand new! I ordered a pair of shoes and i got it in a very bad condition and it was 100% used before reselling it, and all i got is a 10% on my next purchase. I had 3 orders with them in a week 2 out of 3 had unsolved issues.

I have had one outstanding ticket since the 1st of May, and there has still been no response from their support. I tried following up multiple times and creating new tickets, but I still haven't received a response. I get automated emails saying, "We are very busy at the moment."

Will update this thread once they finally decide to reply.

April 5, 2025 I ordered and paid for Converse sneakers. Since then, there has been no product, which they did not even hand over to the delivery service, nor a refund. I wrote many letters to support - all in vain!!! I do not recommend. Fraud!

It's not all about you sometimes it's all about me!!

Great online shop! Best price and a good collection of many brands, lovely packaging and absolutely good service. Delivery time was ok also.

I just wasted a couple of hours finding some clothes, because they promised me 20% ekstra on certain item. When I was done and about to buy, they first wanted me to add the 20% to each product, so I had to remove and add every item again.
When that was done I went to the toilet for less then 5 minutes and when i returned again, there was some message about their the coupons/20% was put on hold.
So I called them to ask what the deal was, and a polite customer "service" guy said he did not understand it either. He said I could try again after the 5+ days when the coupons was not put on hold, but there was only 1-5 left of most of the items i wanted and the chance of any being left in 5+ days i slim to none.
Stay away from this site, you will pay more then you were promised.

Recieved LEE denim jeans with the color stripes you see in cheap chinese denim jeans.

This is definetively 2. quality which is normally not sold without telling the customers.

Vertical streaks happen when there’s 2 different threads running vertically and one type absorbs the the indigo dye in one way and the other thread has lower or higher dye absorbency. Hence the variation in shade which gives that effect.

I have ordered items with About You twice - 1 st and last.

Don’t ever order from here. I never ever received the package from them. It says delivered on their website (after 2 months…) but I never got any pickup message from gls. Trust me this is a scam company. Spare your money and find another shop

cheap and fast, no problems at all

Hurtig ekspedition og returnering blev behandlet i en fart.