Abri Reviews 1,522

Cafe 1759 was amazing. They love dogs, food is amazing, and so is the atmosphere. If you’re local or visiting, try it out!

Sylwester came out to repair my broken door lock. He arrived on time, was very helpful and explained what he was doing. He completed the job very quickly and was very friendly .

Gloria really listened to all my repair requests. There and then Gloria contacted contractors and came back with dates.
It cheered my day up just by someone listening to me.
Thank you Gloria I hope you are appreciated in your job.
😊

The Abri technician ensured he arrived early as requested, was very professional and courteous throughout and provided explanations when I sought his advice.

Stuff are very friendly helpful and professional it’s always a pleasure to chat with them. Very satisfied with my experience

I recently had a kitchen light fitting replaced and the young man was super efficient, and polite. He cleaned up the slight mess afterwards. Charming chap. Thankyou.
I also had the boiler serviced and I was so surprised the young man dried his feet at front door (it was heaving it down) super efficient and notified me that i needed a replacement fire alarm.
Both visits i was texted to say on their way. Thank you

We called abri customer services about a current issue with our boiler, Mandy was very helpful and made sure that she got hold of the correct team for our issue and was very kind and putting 110%, give this woman a raise! Thank you!!

Just watched an abri driver pull into a disabled bay. Hope he has a blue badge. Took a photo just incase.

It’s a lovely wholesome community cafe with wonderful initiatives and service. I’ll definitely be a frequent customer.

they were very pleasant and friendly , cleaned up after finishing the job , even though I said to leave it

I use the community pantry and treat myself to a coffee from here when I work from home. Everyone who works/volunteers here are lovely and welcoming.

The food and drinks are hot, fresh, and tasty. Compared to other local cafés the prices are a lot cheaper too so you get your money's worth.

I love this place.

The repair was carried out to a high standard

My brother’s health deteriorated and as he has no friends or family support in the area, it was a major concern for me (I live over 150 miles away). He regularly fell and his home at the time was no longer a safe haven for him. I was always worried he’d be unable to get up or end up in hospital. His bungalow was an Abri property and once I was put in contact with their Extra Care Connections Team positive things really started to happen! From the initial application process through to today, the Team could not have been more professional, helpful, ‘can do’ and caring. Through the applicatation process I kept needing guidance and advice and the Team never hesitated to provide it. They were reassuring, patient and showed empathy at a time when things were spiralling for my brother. I genuinely can’t praise the Team enough. My brother’s self confidence is coming back, he is a much happier and positive person - this is all down to the help and kindness of the Extra Care Connections Team.

Im happy with the repair carried out on the boiler. It took roughly about an hour and same with the bathroom pull cord which took about roughly 15 minutes. I didn't wait long for them to visit. Quick and efficient with both
The only issue is that I had to wait about a month for both jobs.
Otherwise im completely satisfied.

⁷8I really don't understand why you replace things with different none matching ...e.g lock barrels and none matching in a relatively 2yr home ..why your staff do not have enough time or the right equipment it's shoddy workmanship ..sadly ...why after exchange your previous tenant s repairs out standing and two years of debt of muti thousands is out standing and 8 months later still caused muti issues with access and debt for myself as they never gave their name to services for two years ..why antisocial behaviour is every where and some staff are extremely efficient and others are definitely not ..
I'm very disappointed with the whole situation ..I've had to completely redecorate is in process due to the flat was wrecked when I moved in yellow with stains and stunk degusting..
Thank god after 8 months you've tackled the damp ..but my health has been affected quite bad ...bullying is well known about and disgusting especially to senior citizen and vulnerable people..single women are targeted ...drugs is everywhere .. and fraudulent activity .. talk the talk and not the walk ..in others word s to say and not do is poor customer service sadly as a ex nurse and senior support worker I'm deeply depressed by the whole unprofessional poor services ...I don't need you to send a auto reply reading these reviews and being a customer for 22 years this year is shocking Thank God you have some outstanding amazing staff ..who would be appreciated and given praise for a job well done...who are professional ,respectful and a credit to your company ...
As a landlord these people make your company shine and probably have to carry the less professional and reluctant works ..
To those professional employees thank you ,who all deserve a 5 star the other 0 taking the Micheal..( and will probably do yourself out of a job or wage deduction)thank you ..I can see why alot of your work is being contacted out now ..
Proper job is always needed to maintain our investments tenant and landlords
This is on 8 months of multiple jobs some still outstanding

Great prompt service, respectful of my home and did a great job very professional, thank you

Had a leak with my toilet a lovely man Jordan came out on Christmas Eve to fix it turned out to be a quick easy job but he was very polite and professional

This is not my first review about Abri and just how awful they are!

For over 2 years now my family have been going through living hell due to our above neighbours and their noise abuse.

I wrote this around 18 months ago:

For the past 11 months my family having been dealing with NOISE ABUSE from the flat above ours. This flat is owned but Abri own the freehold. The owners moved out this property last year and started running it as an Airbnb which has had a massive impact on my family due Constant noise, morning noon and night. The property has Porque flooring throughout. Just normal walking around and conversations we can hear. The Airbnb has now seized due to me contacting Abri and having them remove it.

But since that point, the situation has become 1000 times worse. The owners clearly hate our family due to them losing so much income. And the people now living in there are harassing and intimidating us with this noise abuse Every single day and night.

They do this by continuously banging on the floor over and over again as well as what sounds like Stamping, dropping objects numerous times in a row and scraping furniture across the floor. They go to whichever room has any sort of noise being made (Which scares my children). If we put the TV on, they start banging, if we stop the TV to see what the noise is they stop, put the TV back on, they start again! They even stamp up and down the stairs outside our flat on numerous occasions throughout the Evenings. I have been contacting the police daily, sometimes 2 to 3 times. The police told me a few weeks back that this was harassment, but It is difficult to prove. So I also record in my property day and night with voice recordings and video recordings to capture any noise abuse and we can. I have contacted Abri lease whole team on numerous occasions and they tell me things are being dealt with by solicitors but we just have to continue living in these horrendous circumstances.

Earlier this year I had a huge mental health breakdown and almost killed myself due to this situation. I also self harm and skin pick because I can’t cope with the abuse we are receiving. I’ve begged Abri to move me and my family as we’ve had people threaten us and had people banging our door at 5am in the morning. I have four children which all becoming depressed and scared due to this daily abuse. My 11-year-old daughter no longer wishes to live in our home. She wants to move out and go and live with family.!

Again I’ve begged and begged for help and to be moved to be told I cannot be moved unless there’s a risk to life. I’ve told Abri “THERE IS A RISK YO LIFE”, there’s a real risk to me taking my own life! As once again, I am back in a very dark place and I am not coping with this abuse and nobody helping us.

I am under the care for doctor and mental health team and taking very strong medication due to the situation.

The last time I spoke to Abri, I asked if I could have somebody call me back to talk to me seriously about this situation as I don’t know where else to turn. The call handler told me.” Abri is just your landlord. They cannot help you move. They cannot help you with this situation if I want to be moved I need to go and put myself on the housing list.”

I can’t believe that Abri treats people this way, I thought they would help to safeguard their tenants, but clearly I’m wrong and extremely disappointed with this company.

Nobody should have to live this way, especially not children!

Abri housing, you should be disgusted with yourselves!

NOTHING HAS CHANGED!!

I’m at lost, hurt, confused, frustrated and ill because of my neighbours and this awful housing company!

Around six months ago, we had an external company come round to do sound testing which proved that there is a problem with the noise transfer between the properties. Even though that has been proven Abri still doing nothing to solve the problem in my property. All I get from them is that they are in discussion with the owners above and they can’t talk to me about it!

I don’t care what the neighbours have to say about the situation and what they are going to do about it. I want to know what Abri are going to do to fix the problem in my property.

How do you think it’s acceptable to leave people living in this manner? A family has been torn apart because of this situation and nobody actually seems to care. I refuse to allow my family to be put through this living hell any longer.

I have 3 people in my home now who are all suffering with depression because of this situation.

I want to answers, solutions and action to be taken now.

Abri housing need to fix the problem in my property or find us somewhere else to live. This is no longer acceptable!! 

In our shed we had problems with lock for long time. Someone turned up but repair wasn't big success
And thank to Scott Boulton intervention-on 7th January turned up MARK.
Mark repaired our lock in just few minutes- screwdriver in his hand and there was no more problems!!!
In scale 1- 10 l would give him ( Mark) 11 points!!!😀
Thank you for great job young man!!!!

Carla was really helpful and polite. I was amazed by her phone call regarding the outstanding issues, I have never had any follow-up calls ever before and she is going to ring me next week with a update as to how the progress is going. Thank-you Carla you have put my trust back in for ABRI.