AB Walker, Funeral Directors Reviews 1,209

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their empathy, efficiency, and unwavering support during difficult times. Consumers highlight that nothing is too much trouble for them, and they provide constructive advice while maintaining constant contact to ensure every need is met. People express feeling supported at every step, with staff going the extra mile to provide a personal yet highly professional service. Reviewers appreciate the company's ability to make a difficult process special, with services described as outstanding from start to finish. The user experience is consistently positive, with reviewers noting the team's sensitivity and helpfulness.

Based on these reviews

Rated 5 out of 5 stars

Where do we begin? From the start to our son Tom's final journey, to the end. The team at Walkers went above and beyond. From Bev Roberts (funeral Administrator) at Wokingham and Nicola Cleland (... See more

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Rated 5 out of 5 stars

Bev at Wokingham organised my mother's funeral. They made a difficult process into something special and we were supported all the way. They even organised our celebrant, Susie Mitchell, who took time... See more

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Rated 5 out of 5 stars

The service you need at a difficult time. Our family have always used AB Walker. Excellent service from start to finish. Staff are so empathetic, efficient, there where when you need support from them... See more

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Rated 5 out of 5 stars

Bev Roberts at AB Walker couldn't have been more helpful, it's not an easy thing to have to go through but Bev made it so much easier. She gave good constructive advice, organised everything as we w... See more

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Rated 5 out of 5 stars

We used Walkers for my late Mum’s funeral. Right from my first phone call to them, they were very helpful and reassuring. The first person we met was Katy at the Woodley office. She was very kind and... See more

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Rated 5 out of 5 stars

AB Walker Henley branch were amazing for both my Mum's (2020) and then later Dad's (2025) funerals. The service provided was personal but always highly professional. We were supported at every step o... See more

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Rated 5 out of 5 stars

From our first contact when entrusting Dad into your care the empathy, caring and organising was outstanding. We couldn't have been better looked after by Anna from the start to the final resting day... See more

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Rated 5 out of 5 stars

From our first meeting with Becky (from your Tilehurst office), through to the funeral day itself, everything was arranged, coordinated and executed superbly - thank you. On the day, the three drivers... See more

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Rated 5 out of 5 stars

My mum and I can't thank AB Walker in Tilehurst enough for how amazing they were from the initial phone call, meeting held with us, the funeral itself and even after. When we met the gentlemen first... See more

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Rated 5 out of 5 stars

We had an arranged funeral plan for my mum which you carried out to the full. True professionals couldn't fault in anyway. Katy Hutchins in Woodley office wonderful lady helpful and did everything she... See more

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Rated 5 out of 5 stars

Bev at AB Walker and all the team at Wokingham were brilliant. Losing two family members in 4 months was incredibly sad but Bev’s guidance and empathy were outstanding. Very kind and highly profession... See more

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Rated 5 out of 5 stars

Jordan at the Bracknell branch was our contact throughout the entire process. She was so professional and very attentive, knowledgeable and caring. We felt very supported and nothing was too much trou... See more

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Rated 5 out of 5 stars

Laura made the while process of arranging Richard's funeral so easy. Any questions or requests we had were answered quickly and completely, it was such a relief after the difficulties dealing with h... See more

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Rated 5 out of 5 stars

When mum died we found AB Walker to be very professional in dealing with all aspects of her funeral. Special mention to Beverley and Clare in helping with all the arrangements and also to James, who... See more

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Rated 5 out of 5 stars

Everyone at AB Walkers were lovely, we never felt rushed, always felt supported. This was so appreciated by myself and my family. Our main point of contact was Melanie and she couldn’t have been nicer... See more

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Rated 3 out of 5 stars

Had to chase a lot of things Emailed re requirements for ashes requesting they were put in a daffodil scatter tube. But when I collected them they were in a standard box. Due to timing and needing to... See more

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Rated 5 out of 5 stars

The staff at AB Walker made what has been most heartbreaking time of my life just that little bit easier with their care and support . Everything I wanted for my husband they arranged for me. Rachel a... See more

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Rated 5 out of 5 stars

A very big thank you to Sue Currie at A B Walker for organising our family’s memorial jewellery. Sue went above and beyond to ensure our ash pendants were with us for Christmas. I happily recommend... See more

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Rated 5 out of 5 stars

We were treated with kindness and respect. We were given an opportunity to view Dad at a venue close to us. We were given helpful advice about charity donations - and all aspects of the service. The o... See more

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Rated 5 out of 5 stars

From the first moment you walk through the door you are treated with so much care. Nothing is too much trouble. Throughout the whole process even the tiny details were accommodated with patience and u... See more

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Rated 5 out of 5 stars

Every single member of the Walker's team were so professional and caring. They made the horrible process of arranging my husband's funeral easier and took as much pressure from me as they could. From... See more

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Rated 5 out of 5 stars

On behalf of all my brothers and sisters we cannot thank the Tilehurst Team enough for taking care of our beautiful sister Margaret. The staff were so supportive, caring and guided us through the sad... See more

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Rated 5 out of 5 stars

The whole experience was so well managed from beginning to end. I was dreading how I would cope with the whole thing, but from the moment Kate Curran welcomed us to the premises I knew it would be o... See more

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Rated 5 out of 5 stars

Jordan and her colleagues were the kindest, most caring people you could ask to meet at the saddest time of your life. Jordan made the process of arranging my dad's funeral bearable when I thought it... See more

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Rated 5 out of 5 stars

Having lost my lovely Mum in june 25, AB Walker in woodley acted promptly to start the process and kept in touch throughout. Great support and understanding in tough times. Katy was fantastic and i... See more

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Rated 5 out of 5 stars

Having recently dealt with AB Walkers Tilehurst branch, I can honestly say that they could not have been more supportive. Every single staff member that we dealt with went above and beyond. A specia... See more

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Rated 5 out of 5 stars

From the first point of contact the service has been exceptional, sensitive and incredibly helpful. The team make what is a very sad and emotional time as positive as they can. The team in Tilehurst w... See more

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Rated 5 out of 5 stars

Becky Spiller at the Tilehurst Branch made a very difficult time for my sister and my self that little bit easier. She was so patient and understanding from the start to finish. The day of our fathe... See more

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Rated 5 out of 5 stars

I would like to extend my heartfelt thanks to AB Walker for the excellent service provided during my father’s funeral. Your professionalism, compassion, and attention to detail made a difficul... See more

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Rated 5 out of 5 stars

Emily and Jordan were just exceptional with their help and compassion looking after the family when I lost my Mum. Nothing was to much trouble and they made the whole process just a little bit more be... See more

Rated 5 out of 5 stars

Absolutely fantastic company to go through for a cremation. They looked after my dad with love and care. They were brilliant with me, helped me through everything and always around when any questions... See more

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Rated 5 out of 5 stars

Emily from AB Walker couldn't have been more helpful and sympathetic if she wanted to. Nothing was to much trouble. Emily helped and guided us through one of the most difficult times in our lives,... See more

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Rated 5 out of 5 stars

I am so pleased we decided to go with AB walker for the funeral arrangements as we were so very well looked after from start to finish. They took care of every detail. A special thank you to Jess who... See more

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Rated 5 out of 5 stars

It was friendly, understanding at such a difficult time but we were also able to laugh and cry. All my late husbands wishes were carried out with such empathy and very professionally even down to Jam... See more

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Rated 5 out of 5 stars

Just what I needed at the most difficult of times! Everyone I dealt with was compassionate, understanding and so respectful. Jess was very helpful in matters that I wasn’t even aware you would deal w... See more

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Rated 5 out of 5 stars

We were happy with every aspect of Walkers. Every person we dealt with were very helpful and courteous. We have been dealing with them for many past members of our family and don't think this will... See more

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Rated 5 out of 5 stars

AB Walker had been recommended to us by a friend. We had a discussion with Natalie before my husband died. She was helpful kind and understanding. When my husband died my contact to organise the Funer... See more

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Rated 5 out of 5 stars

I was devastated losing my son. I didn’t know where to start or what to do. AB Walker were recommended by a friend. From the moment I walked into the Wokingham branch Heidi and Bev were amazing. Empa... See more

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Rated 5 out of 5 stars

I used AB Walker for both my parents’ funerals. I can’t recommend highly enough. Emily & Jordan in the Binfield office were attentive, helpful, understanding, patient & kind … I could go on! Both fune... See more

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Rated 5 out of 5 stars

Very caring and committed staff. From the receptionist to the organisers / administrators and coffins bearers / drivers. All very professional and caring. I know they do this every day but they still... See more

Company replied


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Stonemason

Written by the company

A.B. Walker, independent family owned funeral directors, serving Berkshire and Oxfordshire since 1826. Professionals in traditional, besoke and simple funerals, direct cremation, funeral plans, monumental masonry and bereavement care. We cater for all religions and cultures and recognise the importance of delivering excellent customer care and attention to detail. Head office is in Reading with branches in Wokingham, Bracknell, Thatcham, Henley, Maidenhead, Tilehurst, Woodley and Caversham. We can arrange funerals throughout the UK and can assist in the transfer and repatriation of deceased across the globe. We are leading members of the two national funeral trade associations (SAIF and NAFD) and inspected by the Independent Funeral Standards Association (IFSO). We work with Golden Charter Funeral Plans to offer secure and flexible funeral plans which are regulated by the Financial Conduct Authority. The company is owned and managed by Matthew and Julian Walker, fifth generation funeral directors, assisted by a dedicated and professional team who understand the needs of the bereaved and make every effort to deliver a personal and caring service to all.

Written by the company

TRADITION IS WHAT YOU MAKE IT
We recognise that every funeral is an unique event and we will work to ensure that your loved one is celebrated in accordance with your wishes and traditions. We know how difficult it is to lose a loved one and we offer bereavement support in several formats to help meet these challenges.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

A truly remarkable firm for handling…

A truly remarkable firm for handling cremation services. They tended to my father with genuine compassion. Their support and guidance were invaluable to me, always available to address any inquiries I had. The wonderful gentleman who transported my father was incredibly kind and thoughtful. AB Walker is exceptional.

27 January 2026
Unprompted review
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Reply from AB Walker, Funeral Directors

Thank you very much.

Julian Walker

Rated 5 out of 5 stars

The service you need at a difficult…

The service you need at a difficult time. Our family have always used AB Walker. Excellent service from start to finish. Staff are so empathetic, efficient, there where when you need support from them. Nothing too much trouble for them to assist.

15 September 2025
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Reply from AB Walker, Funeral Directors

Thank you very much - we all greatly appreciate your comments.
Julian

Rated 5 out of 5 stars

Beautiful memorial jewellery and a big thank you

A very big thank you to Sue Currie at A B Walker for organising our family’s memorial jewellery. Sue went above and beyond to ensure our ash pendants were with us for Christmas. I happily recommend and don’t often leave reviews but thought on this occasion I must say a heartfelt thank you as the service we received from Sue was outstanding!

19 December 2025
Unprompted review
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Reply from AB Walker, Funeral Directors

Thank you - I have passed on your lovely comments to Sue!
Julian

Rated 5 out of 5 stars

Excellent Funeral Directors.

From the very start of contacting them, then to the meeting with Francesca at the Tilehurst office to go through all the arrangements for the funeral of my late husband, to the day itself, they were very friendly, informative and were excellent throughout.

10 July 2025
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Reply from AB Walker, Funeral Directors

Thank you for taking the time to give us your feedback. We will pass on your comments to Francesca. Julian Walker

Rated 5 out of 5 stars

Funeral Arrangements

When mum died we found AB Walker to be very professional in dealing with all aspects of her funeral. Special mention to Beverley and Clare in helping with all the arrangements and also to James, who helped us so much on the day and ensured everything went smoothly.

11 July 2025
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Reply from AB Walker, Funeral Directors

Thank you Fiona, best regards Julian Walker

Rated 5 out of 5 stars

My boys and nephew took my dads coffin…

My boys and nephew took my dads coffin in , total respect, but they couldn’t have done this without the fantastic guidance from AB walker , who spoke with them and guided them, , amazing guys , a tough time for all family, but also beautiful, they carried him in so gracefully

1 September 2025
Unprompted review
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Reply from AB Walker, Funeral Directors

Thank you Karen, we will pass on your comments to our AB Walker operations team. Best wishes Julian Walker

Rated 5 out of 5 stars

On behalf of the Toffa Family I would…

On behalf of the Toffa Family I would like to extend our heartfelt thanks to AB Walker &Son Funeral Directors ,Maidenhead Branch.
Your professionalism ,compassion , empathy and absolutely outstanding service made a very hard and difficult time more bearable. Such an amazing Team at Maidenhead Office. The process of arranging the funeral and all the finer details in-between was dealt with such compassion and completely hassle free. The Team have gone above and beyond their duty of care , nothing was too much we just had to make our wishes known.
A special mention to Kate who was fantastic . We never felt rushed , we always felt greatly supported and valued. We appreciated her attention to detail, flexibility even at short notice she would accommodate us-we couldn't have been better looked after by Kate even if she tried.
Delivery on the day was faultless, brilliant guidance throughout ,it went smooth , it was kind and respectful. A huge thanks and a special mention to James and his Team.

Highly recommend AB Walker &Son Funeral Directors. Excellent care and service.
A Massive Thank You again.
Toffa Family

25 July 2025
Unprompted review
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Reply from AB Walker, Funeral Directors

Thank you Myrtle for taking the time to give us such detailed feedback that will be passed onto Kate. Best wishes Julian Walker.

Rated 5 out of 5 stars

Melanie is very professional and…

Melanie is very professional and understanding from start to finish.The undertakers on the day of the funeral were very supportive and guided us through the difficult day.

31 July 2025
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Reply from AB Walker, Funeral Directors

Thank you Steve, Julian Walker

Rated 5 out of 5 stars

Professional service

I found that A B Walker were very professional and understanding when they dealt with my mother's funeral.

11 September 2025
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Reply from AB Walker, Funeral Directors

Thank you for your review Steve, best wishes Julian Walker

Rated 5 out of 5 stars

They were helpful

They were helpful, curtious, and friendly.
They answered every question and explained all the percedures.
They even came to my deceased sister home so her children, along with me, could let them know Tinas likes & dislikes.
I would use them again.

7 July 2025
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Reply from AB Walker, Funeral Directors

Thank you for your review Tracy, it is very much appreciated.
Best wishes, Julian

Rated 3 out of 5 stars

Had to chase a lot of things

Had to chase a lot of things
Emailed re requirements for ashes requesting they were put in a daffodil scatter tube. But when I collected them they were in a standard box. Due to timing and needing to collect the ashes on a specific day, couldn't be bothered to mention it. Some more attention to detail would have made experience a whole lot better.

27 June 2025
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Reply from AB Walker, Funeral Directors

Dear Trish
I am very alarmed to hear this - I will of course be fully investigating this immediately. Please accept my personal apologies.

Julian Walker

Rated 5 out of 5 stars

Efficiency with understanding and compassion.

Having lost my lovely Mum in june 25, AB Walker in woodley acted promptly to start the process and kept in touch throughout. Great support and understanding in tough times. Katy was fantastic and i still need her services to this day to finalise.

13 June 2025
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Reply from AB Walker, Funeral Directors

Thank you Simon, ongoing support is important to us and it is great to know Katy is continuing to help.
Julian

Rated 5 out of 5 stars

Exceptional service

The expertise of all of the staff was second to none. Everyone was sensitive to obviously a very sad time for us as a family. Caring and kind comes to mind. Thank you to AB Walker for looking after us and my husband see

17 July 2025
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Reply from AB Walker, Funeral Directors

Thank you Ellen.
Best wishes
Julian

Rated 5 out of 5 stars

Wokingham office highly recommended

Bev and Heidi at the Wokingham office were very supportive and kind throughout the organising of the funeral, and kept everything moving forward in a very difficult time. We were able to hold a most appropriate send-off.

23 September 2025
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Reply from AB Walker, Funeral Directors

Thank you Nick, it is always great to receive feedback that the day met all your expectations. We will be sure to pass onto Heidi & Bev.
Best wishes.
Julian

Rated 5 out of 5 stars

Kind, caring and understanding.

Everyone was very kind and understood what I wanted and explained what was happening. I felt at ease to leave them with my choice of arrangements.

1 July 2025
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Reply from AB Walker, Funeral Directors

Dear Margaret
Thank you for your kind words and rating.
Julian

Rated 5 out of 5 stars

Absolutely fantastic company …

Absolutely fantastic company to go through for a cremation. They looked after my dad with love and care. They were brilliant with me, helped me through everything and always around when any questions needed answering. The beautiful man who drove my dad was amazing and caring. AB Walker is superb

24 September 2025
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Reply from AB Walker, Funeral Directors

Dear Joanne,
That is so lovely to hear, we very much appreciate your kind words and feedback.
Thank you.
Julian

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