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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the responsiveness and helpfulness of the customer support team, with many specifically mentioning individual support members who went above and beyond. Consumers find the support to be fast, efficient, and proactive, especially when a human representative steps in to assist. A lot of reviewers highlight the value of the support in resolving issues and providing guidance. However, some people express concerns about the pricing, considering it expensive for the number of credits received. Consumers also report that the platform can be glitchy and slow, and the quality of the AI-generated content varies. Some reviewers feel that the service doesn't offer anything unique and that similar results can be achieved faster and cheaper through other tools. The user experience seems to be inconsistent, with opinions varying widely.

Based on these reviews

Rated 4 out of 5 stars

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonethele... See more

Rated 4 out of 5 stars

While the product can improve (this is general feedback for all AI companies solving video gen at this point), there is a solid offering and use case for brands. Customer support is fast (with the hel... See more

Rated 4 out of 5 stars

I had a very positive experience with Arcads.ai. The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available,... See more

Rated 2 out of 5 stars

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more

Rated 5 out of 5 stars

These guys “are” the game when it comes to AI generated videos! Things don’t always work out perfectly, but then again, we are talking about AI looking so insanely human that you sometimes feel like y... See more

Rated 5 out of 5 stars

Feedback after 6 months of use: The service is waaay better than HeyGen. We can generate UGC with up to 1,500 characters unlike other platforms lets us create full UGC videos extremely fast, which... See more

Rated 5 out of 5 stars

Used the platform for a variety of AI ads. They are expensive but usually have pretty good results. When the results did not come out clean, I messaged the team and after reviewing, they credited me b... See more

Rated 1 out of 5 stars

The support is hideous, can take hours to get back to you. We have tried multiple times to get somethign achieved but it constantly glitches and files evaporate. It takes 2 HOURS to redner a 20 second... See more

Rated 1 out of 5 stars

It’s essentially just a front-end wrapper for existing AI video tools like Wan or Sora. The price is nearly 20x higher, and there’s no trial — likely because once you pay, you immediately r... See more

Rated 1 out of 5 stars

The sell for this website is completely misleading, they say it can be used to create ads like an actors wearing leggings. This must be the only thing it works for, you give it prompts and it pops out... See more

Rated 5 out of 5 stars

What an amazing platform and now with mutitude of different models to choose from (Including Sora 2 Pro - gamechanger) and various other templates also, ArcAds is defintely leading the pack. Not cheap... See more

Rated 2 out of 5 stars

This is a classic video ai creative tool that is overpriced and locks features behind more and more expensive paywalls. It is OK for a basic video ai creation, but you will 90% need to use other tools... See more

Rated 1 out of 5 stars

Pricing was only available upon creating an account, which appears to be excessive on its own, let alone considering the heavy usage limitations. As others have pointed out, the product is not ready a... See more

Rated 1 out of 5 stars

As a creative agency that uses AI tools every day, this has to be one of the biggest rip-offs I’ve come across. The pricing is ridiculous for how few credits you get, and you’ll burn through nearl... See more

Rated 5 out of 5 stars

I've tried different AI platforms, but Arcads is on top among them. Product can be glitchy (well, that's AI), but product is undeniably great. Support is hands-on, too. It might take some time to get... See more

Rated 5 out of 5 stars

I’ve been highly impressed with ArcAds.ai. The AI-generated ads are performing at a similar level to real people for me, but at around 1/20th of the cost—and the ability to update, iterate, and... See more

Rated 5 out of 5 stars

This is a great product. The talking actor videos sound much more natural than Creatify / are generally more convincing. The interface is super easy to use, and if for some reason the model gives you... See more

Rated 5 out of 5 stars

I’ve been using Arcads for my skincare brand ads for months now, it’s so cost effective and ends up being WAY cheaper than paying for a UGC creator. The quality of the AI actors is insane. The fact I... See more

Rated 1 out of 5 stars

Complete Ripoff. We onboarded them for ai ads. We got horrible renders that made no sense. Reached out to CS for a week, no reply. Commented on their facebook ads and they hid or deleted the comments... See more

Rated 5 out of 5 stars

ARCADS was well ahead of it's time - I started using it as an early adopter and I was impressed with its ability to sustain long form audio over a period longer than 8 seconds. Is it perfect - no, but... See more

Rated 1 out of 5 stars

$110/month for *@itt. Man this is robbery of highest level and the AI delivers BS 🤬. Got scammed by the Influencers posting on YouTube. What they claims doesn't even delivers. AI makes totally non se... See more

Rated 1 out of 5 stars

tried to use their "ad machine" like they show on tiktok + instagram the ai is very shit, no lyp sync no realistic movment by the ai actors + does not work for hebrew ( small countrys )

Rated 1 out of 5 stars

They pitch it and have creators review it in a certain light, but the voices and ai creators do not move and/or sound natural. They do not offer you a trial and force you to pay $110 before you try an... See more

Rated 5 out of 5 stars

For an AI platform, I thought I will always be gonna communicate with an AI. I did, and it was great but when the topic became deeper, a human support actually jumped in and helped me all the way. K... See more

Rated 5 out of 5 stars

I experienced some issues with credits not working properly at first, which was frustrating. However, the support team was extremely responsive and handled the situation very quickly by refunding... See more

Rated 5 out of 5 stars

I’ve had a great experience with Arcads.ai – not only is the product easy to use and delivers great results, but the customer support is outstanding. They responded quickly, were very friendly,... See more

Rated 5 out of 5 stars

First time I've found an AI video platform that delivers real useable content fast. Still needs iteration but the best I've found so far by a long way.

Rated 1 out of 5 stars

Avoid, I decided to create an account because the ads claimed it was free to try, great videos, etc, etc. After I decided to try and create my account, had to fill a very long questionnaire only to be... See more

Rated 5 out of 5 stars

I've used every AI UGC platform and Arcads has been the best, by far. They make the most realistic videos; the mouths sync up the best, the audio is the most realistic, and they back it up with great... See more

Rated 5 out of 5 stars

Love this platform as it lets us create several winning videos for our creative testing process. Hands down best one I've used

Rated 2 out of 5 stars

not worth it. not even a support mail anywhere. classic french business behaviours. should be prohibited to allow french companies to start a business!

Rated 5 out of 5 stars

Nilo helped me out with a refund request! Super helpful and rare to get speedy help like this these days. Appreciate it and great service!

Rated 1 out of 5 stars

They took my money and ghosted me. I paid for two video editing services for $88 each, and they took my money and ghosted me. Plus, their AI videos are junk except for one "actor" Helen. What a waste... See more

Rated 5 out of 5 stars

I’m writing this on behalf of an advertising client, and overall our experience with Arcads.ai has been very positive. We’ve created dozens of videos using many different features on the pl... See more

Rated 1 out of 5 stars

Buggy, slow, doesn't look real for most of the actors when they speak.. Also I lost all my videos suddenly for no reason (I spent credits for it). Certainly not worth 100$

Rated 1 out of 5 stars

If i can give them 0 star i would love to. It is crazy expensive. I paid 150 and i created 1 video i cancelled my subscription and all my credits gone. They are ripping of people

Rated 5 out of 5 stars

The support is great, quick to reply and offer support on the platform and features. High quality ads that are great. Our metrics across the board have soared up.

Rated 5 out of 5 stars

The platform works great! I was able to pick avatars and put the scripts in and get it processed. The customer service is excellent they respond fast to emails.

Rated 5 out of 5 stars

Arcads.ai delivers top‑quality user‑generated content, but what truly sets them apart is their outstanding customer support—they consistently exceed my expectations and I'm always left satisfied.

Rated 1 out of 5 stars

Waste of over $100 to test a product that is poor quality and over-priced. Do not recommended.

Rated 5 out of 5 stars

Very good experience and client service, and the videos are such impressiv for AI content, I recommend 100% 💪


3.3

Average

TrustScore 3.5 out of 5

82 reviews

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Rated 1 out of 5 stars

Failure to pay commissions to partners

I advertised for arcads.ai and generated revenue for them, which means I received a commission. I incurred advertising costs to generate that revenue for them, and my commission was supposed to be generated in August 2025, but as of today (February 12, 2026), they still haven't paid me. I'm quite disappointed with this company.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Arcads is a Great Platform for AI Talking Actors

Arcads is an excellent tool for creating different types of content, especially their AI Talking Actors, which have been a huge help for our business. The platform is very easy to navigate, and video generation is impressively fast. On top of that, their customer support is responsive, friendly, and very accommodating whenever we need assistance. Overall, Arcads has made our content creation process much more efficient and enjoyable.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

These guys aren’t changing the game, they are the game!

These guys “are” the game when it comes to AI generated videos! Things don’t always work out perfectly, but then again, we are talking about AI looking so insanely human that you sometimes feel like you are working 10 years in the future already, which is crazy, right?! Super impressed, great support team (a shout out to Nilo) and I highly recommend this service 100%! Noel T. - Founder & Creator - TARiFFied.org

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Used the platform for a variety of AI…

Used the platform for a variety of AI ads. They are expensive but usually have pretty good results. When the results did not come out clean, I messaged the team and after reviewing, they credited me back my tokens. Also Nilo, the individual who credited me back, answered all my questions on creating a better prompts and which models to use. Not many AI services will give you back your tokens if your generation did not come out correctly.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I've tried different AI platforms

I've tried different AI platforms, but Arcads is on top among them. Product can be glitchy (well, that's AI), but product is undeniably great. Support is hands-on, too. It might take some time to get a response, but every reply is solid and can definitely help

31 January 2026
Unprompted review
Rated 1 out of 5 stars

The support is hideous

The support is hideous, can take hours to get back to you. We have tried multiple times to get somethign achieved but it constantly glitches and files evaporate. It takes 2 HOURS to redner a 20 second video. It's expensive on credits as you can't see exactly what you woudl have before you pay for the final version. The biggest gripe is support, they are so absurdly slow you can't operate a business with this kind of assistance. We are going to move to another solution.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and great service

I experienced some issues with credits not working properly at first, which was frustrating. However, the support team was extremely responsive and handled the situation very quickly by refunding the credits.

Their customer service is really efficient and proactive, which I truly appreciate. Overall, I’m satisfied with the platform and especially with how fast they respond and solve problems.
Great reactivity and support, that’s a big plus!

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Not realistic + fake

tried to use their "ad machine" like they show on tiktok + instagram
the ai is very shit, no lyp sync no realistic movment by the ai actors
+ does not work for hebrew ( small countrys )

14 January 2026
Unprompted review
Rated 5 out of 5 stars

A solid AI video solution that saves real production time and cost

I’m writing this on behalf of an advertising client, and overall our experience with Arcads.ai has been very positive.

We’ve created dozens of videos using many different features on the platform. When Arcads fits the use case, it produces high-quality, realistic videos with strong lip-sync and audio. It has saved us a significant amount of time and production cost compared to filming and editing with real actors.

One feature we especially value is the ability to connect via API to ElevenLabs for custom voices. Having that level of voice control makes a big difference in advertising and allows us to better match tone, branding, and audience expectations.

I also want to specifically shout out Nilo from the support team. Support has been consistently fast, responsive, and genuinely helpful. Whenever we’ve run into technical issues or limitations, Nilo and the team have taken the time to help troubleshoot and find workable solutions.

I know some reviewers feel the platform is expensive or that essential features are behind a paywall. That concern is understandable, but when you compare the cost to traditional video production with actors, crews, and editing, Arcads still provides strong value.

It may not be the perfect fit for every single use case, but as a scalable AI video platform with solid output, flexible voice options, and excellent support, Arcads.ai has been a reliable tool for our campaigns.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Worth it!

For an AI platform, I thought I will always be gonna communicate with an AI. I did, and it was great but when the topic became deeper, a human support actually jumped in and helped me all the way. Kudos!

Great product, too! Lots of potential

15 January 2026
Unprompted review
Rated 2 out of 5 stars

Videos produced look nothing like ads…

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky!

Reached out to support twice for guidance...no reply either time.

Ending our subscription unless they get their act together v quickly.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Complete Ripoff

Complete Ripoff. We onboarded them for ai ads. We got horrible renders that made no sense. Reached out to CS for a week, no reply. Commented on their facebook ads and they hid or deleted the comments (I know because I bookmarked them to go back and see if they replied, and shocker, my comments were magically gone each time). Not sure why they are scamming people, but now I have to dispute the charges.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

ArcAds Leading the Pack!

What an amazing platform and now with mutitude of different models to choose from (Including Sora 2 Pro - gamechanger) and various other templates also, ArcAds is defintely leading the pack. Not cheap - but you get what you pay for! Customer service is great too! 5* from me! Keep doing what you're doing ArcAds!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

$110/month for *@itt

$110/month for *@itt. Man this is robbery of highest level and the AI delivers BS 🤬. Got scammed by the Influencers posting on YouTube. What they claims doesn't even delivers. AI makes totally non sense.

5 January 2026
Unprompted review

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