Ax Paris Reviews 35,557

Recently ordered leopard print dress £40. Quality looked amazing online. When it arrived how disappointed was I. Fabric was flimsy and poor quality. Won’t be purchasing from AX Paris anymore as you... See more

Hoping this feedback is received constructively! You are my go to for dresses as the styles, colours and fit are perfect however the last 3 dresses I’ve ordered from you have arrived extremely crease... See more

I love ax Paris and order from them regularly. However on this occasion disappointed as I ordered one dress in 2 sizes - both too big - they arrived in same package and went back in same package but I... See more

I have been ordering mainly dresses and jumpsuits for years, but feel quality has really lowered. Having purchased two dresses recently, costing almost £100, I returned as both were poor quality. I... See more

I’m really surprised by all the negative reviews, I’ve always had a very positive experience when ordering from AX Paris & fortunately have not had to send much back, I’ve been more than happy with... See more

Terrible company to deal with, avoid at all costs! Returned 2 items in October totalling £103.95, used the returns portal, all within the timescales they state in there terms. Over 2 months and... See more

I have purchased dresses and jumpsuits from AX Paris for years and still have them all in my wardrobe and they are still worn for occasions! I recently reached out to customer services about an item... See more

I ordered from here then checked the reviews and panicked due to people complaining on delivery time. Just thought it is worth noting I ordered Wednesday (standard delivery) and it's here by Friday. P... See more

Used Ax Paris a lot, I really their dresses for weddings/formal events they are good quality for price. However returns are expensive and my most recent order they have a new ‘protect my order’ item t... See more

Lovely clothes easy to order, I needed next size up, quickly ordered next size, then realised I shoyld have clicked on the return reason and ordered new size then. As any return is only given a credit... See more

Delivery fees and additional costs are a rip off! £4.50 for delivery, £6.95 for returns PLUS an 'order protection' for almost £5 which I am pretty certain I never asked for. This is ridiculous postage... See more

Couldn’t bring myself to buy anything off the site given the overpriced delivery and returns process. No option to try the dress on I wanted as it wasn’t available in NewLook stores. It was a £70 dres... See more

£6.95 charge to refund!! Shocking. AX Paris surely must be under pressure from the likes of Shien, they’re significantly more expensive but then rip you off for a refund too. Doing this will pretty mu... See more

Reasonably quick delivery- nice choice of dresses. Most I have had are good quality but had to return a couple due to poor stitching which meant the dresses didn’t look right. Like the video of the cl... See more

Zero star for this robbing company!i returned 3 items within 5 days of reciving gog my rrfund then ax paru Is ssy iclick on giftcard which i didnt ?and already been refunded?still sorting this out 6m... See more

Will not order from AX again. £3.95 delivery (fair enough) £6.95 return costs. £15 insurance on order,they said you opt out at checkout,but not made clear and not obvious when paying with Apple Pay. C... See more

This will he the last purchase from AX Paris. Two stars as the delivery was per schedule but the dress was of poor qualit and the return postage cost £6.95.. this is obviously on top of the delivery c... See more

Quick delivery on the three dresses I ordered, kept two out of the three dresses, two dresses are lovely and great quality the other just wasn't my style but was still nice. The reason im giving 3... See more

Tried to return one item within the 14 days and AX Paris are adamant 14 days has passed therefore I cannot get my refund. Also one of the dresses that was worn over the weekend started to fall apart... See more

I received my order this morning and I am so disappointed. The colour of the dress is completely different from what was shown online, It also arrived extremely wrinkled and looked very poorly prese... See more

Hideous dresses, poor quality, terrible fit, then when you try to return for a refund you get stung with a ridiculous 16 day return policy, (pardon me for being a working mum) Very rude customer... See more

If you purchase a dress but want to exchange for something else don't do it request a refund first as once you exchange can't get money back also as I exchanged 4 times my last dress being £20 less th... See more

Watch out for these Retail Criminals! Read the small print before you buy anything from AX Paris. Their refund policy should be against the law. It costs £6.95 to use their Returns Portal and if you a... See more

I found the ordering process with Ax Paris to be simple and straightforward. However, the refund process has been extremely frustrating. You’re asked multiple times to confirm that you want a cash ref... See more

Update after refusing to refund £400 The company are not responding to emails. I 100% did not ask for gift card refund for £400,who would? Absolutely gutted that they have pocketed this amount to ob... See more

Wish I had read some reviews before purchase, bought a suede effect shirt, terrible finish on the buttonholes stitching coming away and white filling showing, contact them on how to return and am told... See more

Like the clothes usually but next time I will order through one of the other shops like New Look where I ca return to store, even if the item is more expensive it will work out cheaper. £4.95 fir st... See more

Terrible customer service! My order have been mid delivered. Now my emails are being ignored after being told to contact Royal Mail. They sell you something to protect your order and state it wi... See more

Ordered a dress direct from the website, paid £4.95 shipping. Dress is too small and spent 15 mins on their returns portal when they would let me click on refund and kept offering a different size u... See more

Wouldn’t even give them 1 star!!!!! Item took ages to arrive despite costing me a lovely £5 for delivery. Then the dress was too small - went to return which I understood would cost £6.95 - however wh... See more

Awful experience when I tried to return a faulty item, not only do you overcharge for returns when you’ve already charged to deliver but trying to offer credit and ignoring messages is just poor.... See more

Guys, please be aware that the delivery fee is expensive, and they also try to add an insurance fee for the parcel. (Say what?!) Postage by Royal Mail already includes insurance. Additionally, they do... See more

Reading the reviews… how can this company get away with it? So not only are your “return” charges extortionate & inflated, your allowed return days for an item starts from when you ordered it, ie, bef... See more

Rubbish quality dresses, cheap material,sizes way to small. If you want to return they charge massive £6.95 charge for that. No other shops charging this high price for returns..All reputable shops ha... See more

Won’t be using again. £6,95 for delivery then charged the same for a return. Purchased normal size since I have a lot of dresses from their brand and to save me ordering multiple sizes to avoid havin... See more

Extortionate return fees & poor quality clothes. Returned entire order, 2 dresses totalling £91, but still left with £14 to pay on my Klarna? Unsure how this figure is reached when return supposedly... See more

Received my order relatively quickly but as the dress shows an indecent amount of cleavage for a wedding I need to return. Imagine my shock when I am told that £6.95 will be deducted from my refund. A... See more

Received damaged item provided photo requested refund they said I had to pay to return! No chance! Refund requested again no correspondence back after several emails so will be claiming throug... See more

Always loved buying Ax Paris clothes when I could buy them in store from other retailers (I think new look but not 100% sure) so thought I would give them a go online despite the £5 delivery fee. Anyw... See more

This company is beyond shady. They have a “delivery protection” service that charges you money and it does literally nothing but what you’re already automatically entitled to under the consumer rights... See more

After returning 3 dresses through returns portal and clicking on refund, writing refund on paper returns form and writing a big note saying please refund all items and placing in parcel, I received £1... See more

Wow £7 return fee plus I paid £5 postage! The generous folk at AX Ripoff have allowed me ONE exchange then anything further is £4.50 charge. Absolutley ridiculous - this company doesn’t deserve to... See more

My daughter ordered a dress which was too small sent it back fully labeled and ordered a bigger size rather than waiting for refund. Ax paris have refused to give her her money back and said she can h... See more

Please do believe the negative reviews on here as they are all true. AX Paris will do everything to make sure you don’t get the full refund and send out gift cards instead of refunding your money. The... See more

Returning items to Ax Paris by far the worst company I have ordered from, to get a full amount paid back you have to take a credit refund and if you don’t and want money back Into your account they de... See more

I was ready to purchase several items however as i've not purchased before I was unsure if their sizing comes up big or small so decided to read reviews first to get an idea. Glad I did and I won't b... See more