Bagsmart Reviews 224

The refund policy says I could cancel before shipping, so I emailed the customer service within 30 minutes. The customer service, Alicia emailed me back that my order was shipped but it was clea... See more

If you want your order within 3-7 days then maybe order elsewhere. It took my order nearly 3 weeks to arrive. That said, the bag is actually very good quality and looks good. If you don’t mind the... See more

Colours are represented completely differently on the website. I got a strong purple colour when ordering a navy blue and my partner ordered black and got a grey so be mindful. Quality isn't f... See more

Bag is good but would not recommend as customer service is terrible. Email provided doesn't work. I really want to return my bag but Bagsmart will not provide me with the return address or details of... See more

Purchased bag, compression cubes and lunch bag, all great quality, def reccomend. Was missing item though this was potentially fault on my end, resolved and item sent out. Delivery quick, only negativ... See more

I've used this backpack for my daily commute for nearly a year. Beyond normal wear, it looks almost new: no fabric fraying, zippers are still smooth, and all stitching is intact. This level of durabil... See more

I ordered a bag from Bagsmart and was not impressed by the size or quality for the price. Their website says returns are welcome in new condition but you must email them for a return address. When I t... See more

Customer Service is atrocious! It takes forever to get a response, no phone number, or live chat. I ordered a bag and the package was lost. Bagsmart and FedEx confirmed it was lost. They offered a rep... See more

Bag has eventually (several weeks) arrived and thankfully I like it so I have amended my review. Just be aware that they ship directly from China. The web domain is a bit misleading. In my experience... See more

Purchased a bag from bag Smart and realise that I've had purchased the wrong colour. I immediately sent them an email and their reply is I will give you another bag like an extra bag and I said to the... See more

This backpack is a traveler’s dream! It’s incredibly convenient to use—everything is easy to access, making it perfect for flights, road trips, or weekend getaways. The size and layout are just right... See more

The 360° silent spinner wheels are incredibly smooth! Even on rough pavement, the suitcase rolls steadily with almost no noise—made rushing through the airport a breeze.

I have ordered an item on the 4th of january and despite the company promised 4-7 days for delivery i still do not have the bag. -the customer servicsimply told me that "there are high number blabla,... See more

Compared to the older version I bought two years ago, the new model has clear improvements in the straps and zippers. It's great to see the brand listening to feedback and refining their products – mu... See more

Excellent customer service. I bought a bag from Bagsmart and accidently entered the wrong address. The product has already been shipped when I realised. Although already in transit, Bagsmart arra... See more

Ordered a backpack with great reviews, 3-7 day delivery. Still waiting… they use the worst courier company imo (Evri), and then when you try and contact customer services they say there is a 72 hour d... See more

I have tried to reach customer service three times with no success. Have realised that I made an error on the postcode I put through which is why the bag isn’t being delivered. The courier says I need... See more

I ordered a Blast bag on the 29th September ORDER #BS202516123UK - and this still hasn’t arrived by the 8th October, as I travel on the early morning of the 11th October. I have emailed the UK custome... See more

I have tried to contact Bag Smart over 5 times now regarding a return. The items still have tags attached and have all packing intact. Every time I send an email, I get a bot response instantly that j... See more

I'm truly impressed with this bag's design and quality - every detail is impeccable. If multiple sizes were available as a bundle in the future, it would perfectly suit all my needs!

DO NOT PURCHASE from the website! I read the reviews and the quality is good. However, the bag I received is too small. What should be a simple exchange is an expensive, hassle, They MIGHT take... See more

This place needs to be reported and website taken down , they are robbing people blind . Look at all the reviews and the AI generated response back from them . They are crooks , they have no integrity... See more

Ordered a bag kn the 4 th of January and it has never arrived. When contacted cistomer service they said “thanks to waiting patiently. No refund has been offered. I am convinced that this company is n... See more

Don’t bother purchasing their products. They can’t guarantee arrival of merchandise and they give you the runaround telling you to contact the delivery company who then tells you to contact the vendor... See more

I purchased a reiki hobo bag from the uk website. The bag was meant to be delivered within 3-5 days. The order arrived after 7 days. The bag arrived with very little packaging and no delivery no... See more

I received a defective bag. For several days I have been going back and forth with the same customer service rep who doesn't write in complete sentences and is very unclear. They want me to PAY to sh... See more

I ordered two items from Bagsmart. When they arrived, they were both wrong. The first one was the right item, but wrong color. The second one was the right color but wrong item. I forwarded my order e... See more

What a terrible experience! I'm trying to return unused, unopened bags but I just keep getting instant bot replies with my own message back to me from customer service. The first email asked me for m... See more

So far very disappointed. I do like the product but the colour was very different and so I have requested an exchange. The returns portal is RIDICULOUS and sends you round and round in circles... See more

What should have been a simple cancellation turned into a nightmare due to BagSmart's absolute neglect. They were completely unreachable and unresponsive for days, ignoring my emails while my unwan... See more

I would never purchase an item from this company again. Customer service is terrible. I keep getting a response that they will respond in 24 hours and that I need to be patient. They offered alternat... See more

I would like to return the product and as another customer noted the portal takes you in circles and just submits your reply back to you. I'm hoping someone in bagsmart will see this. Do not order u... See more

Ordered items that were supposed to be dispatched from Sydney with 2-7 days delivery time. Tracking number does not work. Company says order has been dispatched but no evidence of this.

Terrible experience! I ordered a backpack and everything seemed to be as expected. I received an email with tracking information from Yun Express. I was able to see updates along the way and today I... See more

I like the backpack bags I got but I don't need a tote I ordered and trying to reach customer service is making me crazy! Each email I send comes back to me with just my message quoted in it....noth... See more

I love the bag smart products but I recently bought a carryon bag for my friend birthday gift. She then said to me Oh I want a bigger carryon. She said send me a label I will send it back but that is... See more

The hidden back passport pocket and side luggage strap are true game-changers! At the airport, I can quickly attach it to my suitcase and have my hands free. The attention to detail is so impressive.

I was sent the wrong bag. The bag sent was of lesser quality and price. I contacted customer service, and was connected with a woman named Alicia who asked me to send pictures of the incorrect it... See more

Customer Service is a joke. Their "Love it or leave it" guarantee is misleading. It took multiple emails (Ignored) and I finally got a response on Facebook. They claim I refused their email reply (... See more

I ordered two items. backpack that really loved however the second item did not. It was super difficult to return and get a refund each time I would send a email they would not answer directly and pus... See more

Ordered backpack 4 weeks ago, still under processing, no sign of delivery. when I've tried to contact the company, there is no response. I believe I have been scammed and advise caution to others.

If I could give it 0 stars I would. They kept telling me my bag had been shipped even know my tracking for 6 days showed label created and never updated after that. Then after 6 days I emailed a... See more