Faced with an issue due to an expired debit card, I updated my information, but the transaction still failed. Buddi came to the rescue with exceptional support, assuring me they were dedicated to reso... See more
Company replied
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Verified
Buddi looks good, is easy to set up and is uncomplicated - however do not feel the functionality is very good or reliable. It sends alerts all the time when the wearer is sitting still, but then other... See more
Company replied
Verified
My mum (93) has had buddi for a few years now and luckily enough has never needed their help BUT they always respond super quick to an alert, ringing mum or myself or husband who are her contac... See more
Company replied
Verified
The warning system is very finely tuned to pick up the slightest trip. I find it better to receive a call from the slightest unusual movement rather than being ignored and forgotten. The only minor... See more
Company replied
Company details
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- [email protected]
- buddi.co.uk
4.4
Excellent
220 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
It does not go off when I fall
It does not go off when I fall
It constantly disconnects from the phone
15 December 2025
Reply from Buddi
Dear Laura,
Thank you for taking the time to share your feedback.
I’ve checked our records and, at the moment, I’m unable to find any recent contact from you regarding the issues you’ve mentioned. That said, we would very much like to understand what’s happened and support you in resolving this.
One of our team members will be in touch with you shortly so we can look into this properly and, hopefully, find a suitable solution for you. In the meantime, if you’d prefer to contact us directly, you can reach us by email at [email protected] or by phone on 0800 978 8800.
Kind regards,
The Buddi Team
Verified
Reply from Buddi
Dear Pam,
Thank you very much for your 5-star review. 🎉
We’re really pleased to hear you found our service efficient. Your feedback is greatly appreciated.
If you ever need any support, you can contact us at any time by email at [email protected] or by phone on 0800 978 8800. We’re always here to help.
Kind regards,
The Buddi Team
Faced with an issue due to an expired…
Faced with an issue due to an expired debit card, I updated my information, but the transaction still failed. Buddi came to the rescue with exceptional support, assuring me they were dedicated to resolving the situation. I was impressed by their assistance, as well as their kindness and empathy toward me as a senior. I am truly grateful for their efforts.
18 January 2026
Unprompted review
Reply from Buddi
Dear Sean,
Thank you very much for your kind 5-star review. 😊
We’re really pleased that our team was able to support you and help resolve the issue. Your comments about their kindness and empathy mean a great deal to us.
If you ever need any support, you can contact us at any time by email at [email protected] or by phone on 0800 978 8800. We’re always here to help.
Kind regards,
The Buddi Team
Verified
I find my buddie very reassuring ,it…
I find my buddie very reassuring ,it works well ,making me feel safe on my own .Wear it constantly even in the shower .Gives me confidence .
15 November 2025
Reply from Buddi
Dear George,
Thank you very much for your 5-star review 😊
We really appreciate you taking the time to share your feedback, and we’re delighted to hear that you’re happy with your Buddi device.
If you ever need any support, you can contact us at any time by email at [email protected] or by phone on 0800 978 8800. We’re always here to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Certainly
Certainly! Please provide the original review text that you would like rephrased.
21 November 2025
Unprompted review
Reply from Buddi
Hi Elizabeth,
Thank you for your ⭐⭐⭐⭐⭐review!
If you need any further assistance, please don't hesitate to contact our 24/7 customer service team. You can email us at [email protected] or call us on 0800 978 8800. We're here to help.
Kind regards,
The Buddi Team
Verified
Excellent
Excellent, so easy to use especially as it does not use telecare which is susceptible to loss of use during a power cut
14 October 2025
Reply from Buddi
Dear Peta,
Thank you so much for your 5-star review! 😊
We're happy to hear that you are pleased with our service.
If you need any further assistance, please don’t hesitate to contact us. You can email us at [email protected] or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
What Buddi keep well hidden!
I am genuinely disgusted with the lack of compassion and understanding I have experienced from Buddi.
So here's what they don't make clear: hidden away in their terms of service is a clause which says that the wristband you buy cannot be sold or transferred to anyone else. These are only on their website, right down at the bottom in tiny writing. It was not highlighted when I bought it, nor did any paperwork come with the tag to alert me to this fact. I didn't buy it for myself in the first place, I bought it for a relative who died before they were able to use it. I'm unclear now whether they would even have been able to register it.
Having finally felt able to go through their things I came upon the wristband and thought it would be good for someone else to make use of it.
Apparently, however, this is not permitted. I have pleaded with Buddi customer service to allow it to be used by someone else, but the only concession they would make was for an immediate relative to have it. I have no immediate relatives who could benefit from it.
It seems the thing must now go in the bin completely unused.
Whilst I recognise that it is fully legal to have terms and conditions which are available on your website, these folks are a product which is most likely to be bought by or for an elderly person, and quite possibly, such as in my case, at a very stressful time when a loved one is seriously ill or injured. It's not really very honest. I also think it's pretty unusual (and effectively it's illegal) to sell something and seek to dictate how it can be used after sale and who by.
Lesson: Only buy a Buddi wristband for yourself and only if you expect to wear it in the long term to get your investment back.
7 November 2025
Unprompted review
Reply from Buddi
Dear Ruth,
Thank you for sharing your feedback. We appreciate the opportunity to clarify the situation.
As you acknowledged, our Terms and Conditions state that a Buddi device cannot be sold or transferred to another person. This rule is in place to make sure that anyone using a Buddi device can rely on it being safe, fully tested and in good working order. When a device is bought second-hand, especially one originally purchased in 2021, as in your case, we cannot confirm its condition or guarantee that it will work as intended.
Our devices and services are designed to support vulnerable people and their families, providing them with greater independence and peace of mind. For this reason, we must ensure that every product we provide has been tested and quality checked by our team before activation. Allowing devices to be transferred outside this process would risk compromising both user safety and the reliability of the service.
We were sorry to hear about your relative’s passing, and we completely understand your wish for the device to help someone else. But unfortunately, as mentioned above, we’re unable to allow this for safety and warranty reasons. We hope this helps to clarify our position, and we appreciate your understanding.
Kind regards,
The Buddi Team
Verified
Get little device,gives my family piece…
Get little device,gives my family piece of mind
14 September 2025
Reply from Buddi
Dear Dee,
Thank you so much for your lovely review and 5-star rating!
We're delighted to hear that our services and products have given you and your family peace of mind.
If you need any further assistance, please don't hesitate to contact our 24/7 customer service team. You can email us at [email protected] or call us on 0800 978 8800. We're here to help.
Kind regards,
The Buddi Team
Verified
A great product that works really well…
A great product that works really well for our situation with Mum, all backed up with excellent customer support from a really helpful and friendly team
6 September 2025
Reply from Buddi
Dear Warren,
Thank you so much for your 5-star review! 💗
We're glad to hear that you're happy with both our product and our customer support. We really appreciate your kind review.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at [email protected] or call 0800 978 8800. We’re here to help!
Thank you for choosing Buddi.
Kind regards,
The Buddi Team
Verified
Reply from Buddi
Dear Dennis,
Thank you for the 5-star review!
We're glad to hear that you are pleased with our service 😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at [email protected] or by phone at 0800 978 8800. We are here to help!
Kind regards,
The Buddi Team
Verified
Reply from Buddi
Dear Nichole,
Thank you for the 5-star review! ⭐⭐⭐⭐⭐
We are delighted to hear that you appreciate the service provided by Buddi. Your feedback means a lot to us.
If you need any assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at [email protected] or by phone at 0800 978 8800. We are here to help!
Kind regards,
The Buddi Team
Verified
The warning system is very finely tuned…
The warning system is very finely tuned to pick up the slightest trip. I find it better to receive a call from the slightest unusual movement rather than being ignored and forgotten.
The only minor problem is helping neighbours who don't pick up calls from unknown phone numbers. This is due to the general marketing by unwanted sales calls.
Buddi are aware that the problem is outside their control. Their team will always stay with you to move to the list, and as a last resort, to a Paramedic for help.
Well worth the investment for peace of mind, and it knows where you are within a square metre
7 August 2025
Reply from Buddi
Dear Tony,
Thank you so much for your review! 🎉
We’re so pleased to hear that our services give you peace of mind.
If you need any further assistance, please don’t hesitate to contact us at [email protected] or 0800 978 8800. We are always happy to help!
Kind regards,
The Buddi Team
Verified
The staff at Buddi were excellent
The staff at Buddi were excellent. I contacted them to ask for more information to support the decision about choosing a personal safety alarm. The man I spoke with was very helpful and clear.
The person this was for wanted a device that was not too ‘medical’ in appearance - Buddi certainly has a lovely contemporary look, just like many other items of wearable technology.
Unfortunately the device turned out to be unsuitable for our particular situation. However the return process was very straightforward & my money was refunded promptly. I would certainly consider returning to Buddi in the future if the right circumstances arise.
4 August 2025
Reply from Buddi
Dear Deborah,
Thank you so much for your kind review! 😊
We’re delighted to hear that you found our Customer Service Team helpful and clear, and that you appreciate the contemporary look of our Buddi device.
We’re sorry to hear it wasn’t the right fit for your particular situation, but we're glad the return process was smooth.
If you need any further assistance, please don’t hesitate to contact us at [email protected] or 0800 978 8800. We’re always here to help!
Kind regards,
The Buddi Team
Verified
Reply from Buddi
Hi Carma,
Thank you so much for your 5-star review! 😊
We're pleased to hear that you are satisfied with our service.
If you need any further assistance, please don’t hesitate to contact us. You can email us at [email protected] or call 0800 978 8800. We’ll be happy to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Verified
You went to great lengths to help.
You went to great lengths to solve my problem and I was given a replacement buddi. I found your staff very polite and understanding.
5 August 2025
Reply from Buddi
Dear Mr Green,
Thank you for the 5-star review! 🎉
We're glad to hear that you were pleased with our Customer Service Team and the solution we offered you. 😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at [email protected] or by phone at 0800 978 8800. We are here to help!
Kind regards,
The Buddi Team
Verified
Your after sales support support on the phone to set up the…
Your support on the phone to set up the system and the replacement of faulty equipment has been excellent
7 July 2025
Reply from Buddi
Hello Richard,
Thank you so much for your 5-star review! 😊
We are delighted to hear that you appreciate the service provided by our Customer Service Team. Your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to contact us. You can email us at [email protected] or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Verified
Excellent product and service.
14 June 2025
Reply from Buddi
Hi Douglas,
Thank you so much for your 5-star review! 🎉
We're happy to hear that you are pleased with our product and service.
If you need any further assistance, please don’t hesitate to contact us. You can email us at [email protected] or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Verified
Like fact it's a watch
Like fact it's a watch, and app works fine most of the time. Surprised by how many false alarms I get, and issues with status being disconnected.
In summary, I think the product fills a niche, but still has scope for improvement.
14 June 2025
Reply from Buddi
Dear David,
Thank you for your 5-star review. 😊
We appreciate your feedback. Please reach out to us so that our team can assist you with the issues you mentioned in your message. You can contact us via email at [email protected] or by phone at 0800 978 8800. We are here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Verified
Expired debit card
Had a problem because my debit card had expired, and although I updated it, the transaction wouldn’t go through. Buddi stepped in and were extremely helpful, reassuring me that they would work with me to resolve the problem. I can’t fault the help that was given, and the courtesy and understanding they showed to this elderly lady. Many thanks.
6 June 2025
Reply from Buddi
Dear Barbara,
Thank you for the 5-star review! 🌹
We are delighted to hear that you appreciate our Customer Service Team. They are remarkable individuals, and it is always wonderful to receive positive feedback from our customers.😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at [email protected] or by phone at 0800 978 8800. We are here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Verified
Great service!!
Great service. Quick dispatch. And has made a big difference. Been called out a few times but that's fine.
6 May 2025
Reply from Buddi
Dear Audrey,
Thank you so much for your 5-star review! 🥳
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at [email protected] or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
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