They're scam they seized my money for over 50days now and they kept charging me for monthly fees ...I kept chatting them on the app but they will direct me to call and when I call they won't allow me... See more
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Company details
Contact info
Neue Mainzer Straße 14-18, 60311, Frankfurt am Main, Germany
- 069242469000
- [email protected]
- c24.de
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fast, flexible
Fast application, fast delivery. Very flexible and detailed every transaction
I suddenly discovered that my account…
I suddenly discovered that my account was blocked right after sending a transfer from my other bank account. There was no warning or explanation beforehand.
I contacted customer support by email and only received a generic copy-paste response. The next day, my account was fully suspended.
Very poor communication and a stressful experience overall. I would not recommend this bank based on how this situation was handled.
It is easy for using and accepting for…
It is easy for using and accepting for people which take only mini Jobs
Everything looks good
Everything looks good. All formalities were easy. Team C24 was also helpfull.
Top Bank der Top Banken
The bank blocked my account
The bank blocked my account, and after three weeks, they closed it without any information. I have had no access to my money for over three weeks. Calling customer service every day and sending emails does not help. I have not received any explanation about my situation, and I have no money to live on.
Really impressed with B𞥐ffe nPur𞥑ş. Getting £156k back felt unrealistic, but the smooth communication led to success.
Absolutely unacceptable, borderline illegal experience
C24 Bank is by far the worst banking experience I’ve had in Germany – and that says a lot.
They closed my account without any warning, notification, or explanation while I was on holiday, leaving me suddenly without access to my money. No email, no message, nothing. For a bank, this is not just incompetent – it feels borderline illegal.
When I tried to resolve the issue, things only got worse.
Email support was completely useless, slow, and unhelpful. On the phone, support does not even speak English, which is shocking for a bank advertising itself to modern users and expats in Germany. Even worse, I was told to “call back another time when the relevant people are available” — despite calling within their official support hours.
So what exactly are those support hours for, if no one who can help is actually available?
As a new expat in Germany, opening a C24 account has been a terrible mistake. Instead of making life easier, they created stress, uncertainty, and financial risk. No transparency, no communication, no proper customer support.
I would strongly advise any expat or international customer to stay far away from C24 Bank. There are plenty of banks in Germany — this is one you should absolutely avoid.
Worst experience. Zero trust. Never again.
Smooth and Modern Digital Banking Experience
C24 offers a fast account setup, a well-designed app, and transparent banking features. A reliable digital bank that makes everyday banking simple and convenient.
I am very happy with my experience at…
I am very happy with my experience at C24 bank. The online banking app is intuitive, easy to use and makes managing my finances simple. Setting up the account was fast and smooth, and everyday transactions work reliably. I especially appreciate the modern features and clear structure of the service. Overall, a great digital banking choice!
C24 bank offers a smooth online banking…
C24 bank offers a smooth online banking experience with an easy-to-use app and quick account opening. Many users like the free accounts and fast transcations, but a few mention mixed experience with customer suppert and occasional account issues.
C24 Bank offers a smooth and modern…
C24 Bank offers a smooth and modern digital banking experience. The app is easy to use, account setup is fast, and features like instant notifications and sub-accounts are very helpful. Customer support could be a bit faster, but overall it's reliable and convenient online bank.
I am so happy the way you people worked…
I am so happy the way you people worked on my lost money and get it back safe me from scam.
An excellent banking app
An excellent banking app, easy to use, everything works as it should. The costs of transferring the account were compensated in full, even though I had to wait four months for the account to be closed.
Professional and Supportive Service
One of the staff members, Claus, was very professional and helpful. It was particularly valuable that he could communicate in English and provide clear assistance.
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