C24 Bank Reviews 15,249

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly interface of the app, finding it intuitive and easy to navigate. Many consumers highlight the quick and smooth account setup process. The modern features and clear structure of the service are also well-received. People find the app makes managing finances simple and everyday transactions reliable. Consumers also appreciate the bank's continuous improvements to its services, finding it reliable and simple to use. The instant transaction updates and various features for controlling finances are particularly valued. The availability of attractive payback and interest options, along with the useful Unterkonten option, further enhances the banking experience for users.

Based on these reviews

Rated 1 out of 5 stars

They're scam they seized my money for over 50days now and they kept charging me for monthly fees ...I kept chatting them on the app but they will direct me to call and when I call they won't allow me... See more

Rated 2 out of 5 stars

The identification process just feels so demeaning. After a glitch in the verification process, had to go through a telephone agent. Sadly, German Customer Service is scarce at the best of times and e... See more

Rated 1 out of 5 stars

They closed my Account for no reason since 1 Year. They don't get back to me either. I'll have to call the police.

Rated 5 out of 5 stars

Great banking app with extensive features; very low to no costs; very easy account migration process. An English language interface is sadly missing. It also unfortunately requires German tax resid... See more

Rated 1 out of 5 stars

I lost my phone 📱 in the train 🚊 which has the app inside and wrote to them about it immediately after which they blocked my bank card from working and ask me to call 📞 them. I have been callin... See more

Rated 5 out of 5 stars

Very good bank without boring bureaucracy like the others which has branches. I have now with Comme. And they blocked my account and waiting for week to get new log in information. C24 are happy to... See more

Rated 5 out of 5 stars

The application is very easy to use and to go through it. Transactions are instantly shown in the account analysis.

Rated 5 out of 5 stars

I love everything about this bank, the opening process was so easy, the app is very user friendly. I will recommend this app to everyone who asks me.

Rated 5 out of 5 stars

C24 offers decent cashback and a free account, but watch out for potential hidden fees and customer service concerns.

Rated 5 out of 5 stars

so easy, and transactions appear directly so you really know how much you have not like other banks just keep guessing, also many features to control your money

Rated 5 out of 5 stars

Up to date procedure to open the account with my digital id card, done in a few minutes. Really good user interface, easy to handle the main tasks what a bank account is for. Physical debit card follo... See more

Rated 4 out of 5 stars

Everything works. Good bank. No crazy good interest or similar, but everything a modern bank should have, i.e. a free account and all the funciona that come with it.

Rated 4 out of 5 stars

I just wish the app has an English setting in the future, everything else is perfect

Rated 5 out of 5 stars

I really like the interface of the App and I like how almost everything can be done in seconds

Rated 3 out of 5 stars

I’ve been using C24 for a few months now and my impressions are mixed. The app looks modern, but it doesn’t always run smoothly — sometimes it freezes or loads slowly. Customer support does reply, but... See more

Rated 5 out of 5 stars

To open a bank account was very smooth and the C24 App is very user friendly :))

Rated 4 out of 5 stars

The app is smooth and easy with all basic functionalities. It would be nice to have a function to see all atm/partner stores for cash withdrawal tho

Rated 4 out of 5 stars

Best bank account ever. I have been using them since day 1 when they first started. They kept improving their services. Reliable and simple. Only thing I can complain is that you can not deposit money... See more

Rated 5 out of 5 stars

Easy to setup and operate. Attractive payback and interest option. The Unterkonten option is also useful. Only thing is, there should also be an English interface for greater outreach.

Rated 1 out of 5 stars

The reviews here seem to be fake since on all other rating platforms this bank sucks for good reasons. Accounts are being blocked apparently without any explanation or prior warning and this has happe... See more

Rated 1 out of 5 stars

Guys.. Do not go with C24. They closed my account abruptly after 3 months of opening. one of the reasons that I opened C24 is also this video :(. I dont do any crypto/stocks, no ambigous transactions.... See more

Rated 1 out of 5 stars

Catastrophic customer support. I hope nobody has an issue and has to deal with them, because then you see how screwed you are.

Rated 5 out of 5 stars

Perfect app for Neo Banking. With the little knowledge of Deutsch you can work with it. If it will support English that will be more than a perfect.

Rated 4 out of 5 stars

One of the staff members, Claus, was very professional and helpful. It was particularly valuable that he could communicate in English and provide clear assistance.

Rated 5 out of 5 stars

An excellent banking app, easy to use, everything works as it should. The costs of transferring the account were compensated in full, even though I had to wait four months for the account to be closed... See more

Rated 5 out of 5 stars

C24 Bank offers a smooth and modern digital banking experience. The app is easy to use, account setup is fast, and features like instant notifications and sub-accounts are very helpful. Customer suppo... See more

Rated 4 out of 5 stars

C24 bank offers a smooth online banking experience with an easy-to-use app and quick account opening. Many users like the free accounts and fast transcations, but a few mention mixed experience with c... See more

Rated 5 out of 5 stars

I am very happy with my experience at C24 bank. The online banking app is intuitive, easy to use and makes managing my finances simple. Setting up the account was fast and smooth, and everyday transac... See more

Rated 3 out of 5 stars

C24 offers a fast account setup, a well-designed app, and transparent banking features. A reliable digital bank that makes everyday banking simple and convenient.

Rated 1 out of 5 stars

C24 Bank is by far the worst banking experience I’ve had in Germany – and that says a lot. They closed my account without any warning, notification, or explanation while I was on hol... See more

Rated 1 out of 5 stars

The bank blocked my account, and after three weeks, they closed it without any information. I have had no access to my money for over three weeks. Calling customer service every day and sending emails... See more


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4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

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Rated 1 out of 5 stars

I suddenly discovered that my account…

I suddenly discovered that my account was blocked right after sending a transfer from my other bank account. There was no warning or explanation beforehand.

I contacted customer support by email and only received a generic copy-paste response. The next day, my account was fully suspended.

Very poor communication and a stressful experience overall. I would not recommend this bank based on how this situation was handled.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

The bank blocked my account

The bank blocked my account, and after three weeks, they closed it without any information. I have had no access to my money for over three weeks. Calling customer service every day and sending emails does not help. I have not received any explanation about my situation, and I have no money to live on.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely unacceptable, borderline illegal experience



C24 Bank is by far the worst banking experience I’ve had in Germany – and that says a lot.

They closed my account without any warning, notification, or explanation while I was on holiday, leaving me suddenly without access to my money. No email, no message, nothing. For a bank, this is not just incompetent – it feels borderline illegal.

When I tried to resolve the issue, things only got worse.
Email support was completely useless, slow, and unhelpful. On the phone, support does not even speak English, which is shocking for a bank advertising itself to modern users and expats in Germany. Even worse, I was told to “call back another time when the relevant people are available” — despite calling within their official support hours.

So what exactly are those support hours for, if no one who can help is actually available?

As a new expat in Germany, opening a C24 account has been a terrible mistake. Instead of making life easier, they created stress, uncertainty, and financial risk. No transparency, no communication, no proper customer support.

I would strongly advise any expat or international customer to stay far away from C24 Bank. There are plenty of banks in Germany — this is one you should absolutely avoid.

Worst experience. Zero trust. Never again.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with my experience at…

I am very happy with my experience at C24 bank. The online banking app is intuitive, easy to use and makes managing my finances simple. Setting up the account was fast and smooth, and everyday transactions work reliably. I especially appreciate the modern features and clear structure of the service. Overall, a great digital banking choice!

23 October 2025
Unprompted review
Rated 4 out of 5 stars

C24 bank offers a smooth online banking…

C24 bank offers a smooth online banking experience with an easy-to-use app and quick account opening. Many users like the free accounts and fast transcations, but a few mention mixed experience with customer suppert and occasional account issues.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

C24 Bank offers a smooth and modern…

C24 Bank offers a smooth and modern digital banking experience. The app is easy to use, account setup is fast, and features like instant notifications and sub-accounts are very helpful. Customer support could be a bit faster, but overall it's reliable and convenient online bank.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

An excellent banking app

An excellent banking app, easy to use, everything works as it should. The costs of transferring the account were compensated in full, even though I had to wait four months for the account to be closed.

13 December 2025
Unprompted review

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