Canvas Factory Reviews 6,471

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality of the products, highlighting that canvases are well constructed, perfectly stretched, and ready to hang. People appreciate the excellent service, from the easy online ordering process to the regular updates on order progress. Consumers also praise the fast and reliable delivery service, noting that items are well-packaged to prevent damage. The design service receives positive feedback, with reviewers mentioning that it helps improve the quality of their photos before printing. Overall, individuals express high levels of satisfaction with the product, order fullfilment and delivery service.

Based on these reviews

Rated 5 out of 5 stars

Great prices, range of products and quality of prints. Free delivery (over certain spend amount) was fantastic, fast and saved us big $$$ compared to others. Canvases were well constructed and stretch... See more

Rated 5 out of 5 stars

Almost perfect fit. Rear seats fitted better than the front. Very comfortable and seem hard wearing. Just what I needed. Fantastic product and even better price. Much more cost effective than any... See more

Rated 5 out of 5 stars

From the time i sent my order online it was the next day it was in production and as I opted out for Quality check they did check with me if I preferred to remain with my own assessment of the images... See more

Rated 5 out of 5 stars

It was easy to submit my photos & did'nt take long to arrive. I'm so happy with how the pictures came out. I lost my beloved Chocolate Burmese Boy & had canvasses done. They just look so real & really... See more

Rated 5 out of 5 stars

I had a great experience! I was a bit skeptical at first but my photos are stunning. The team were very helpful and responsive letting me know the quality of my photo and even that I somehow paid twi... See more

Rated 5 out of 5 stars

My son was looking to have a canvas printed & so did his research & found Canvas Factory. They offered artwork checking for an additional $10 which was well worth it as his original image wasn’t up t... See more

Rated 5 out of 5 stars

It's quick and easy to follow the instructions when putting together a gift/project You have the chance to get a professional look at your finished project, and they will tell you if something doesn... See more

Rated 5 out of 5 stars

The design feature was great, when your stuck between the limit of phone filters and its still not there, these guys sorted it and sent a pic before cracking on with production. Way better and same pr... See more

Rated 5 out of 5 stars

Website was easy to navigate to accomplish what we wanted. I have had 3 different canvasses made now as gifts and each have been done to a high standard considering I only used phone pics they have... See more

Rated 5 out of 5 stars

I had issues with graininess, you identified this & we got it sorted, both people who I was dealing with were professional & prompt in getting back to me. Packaging was done well, so everything go... See more

Rated 5 out of 5 stars

Very pleased with how my canvas order turned out! I was worried the image might be blurry due to the large canvas size I selected - but the image arrived crystal clear :) I purchased during the Fin... See more

Rated 5 out of 5 stars

The whole transaction process was as easy as possible. Delivery was well within the time frame as advised. Quality and presentation of the print is great and looks perfect when hung. We are very satis... See more

Rated 4 out of 5 stars

Hi - thank you - I recently got two canvases printed. Great sale! The chat to help at the start was great, the service amazing, prints done so quickly, website to order easy to navigate - have notice... See more

Rated 5 out of 5 stars

Super simple! Choose your style and size, upload your photo. Make sure your happy with your choices and pay. Easy. We opted for one of their specialists to check our prints. Best move ever. We receive... See more

Rated 5 out of 5 stars

Exceptional service, turn around and delivery. Only thing we found to watch is the hanging string was placed slightly different on all 3 we had made the same size. So measuring from the ceiling to mou... See more

Rated 5 out of 5 stars

Was so impressed with how it turned out! The photo i provided was not high resolution and was not ideal to be blown up, but as the memory captured the xmas recipients in a rare snap, it was all i had,... See more

Rated 5 out of 5 stars

The website was very easy to navigate and the staff were very helpful. Because our photo was for a farewell gift we were concerned about receiving it in time. We were pleasantly surprised when it arri... See more

Rated 1 out of 5 stars

Poor quality printing and poor quality framing. Three out of four items needed to be redone and two then needed to be redone again. One of those still really needed another go but I've given up and go... See more

Rated 5 out of 5 stars

I like that they advise when there is an issue with the artwork to minimise bad prints and appreciate the ongoing support on many occasions through email advice. And the PrintPreview is a nice feature... See more

Rated 5 out of 5 stars

Easy to order, suggestions to improve quality were valuable and product was delivered quickly and efficiently. We were worried that the courier who delivered the product did not even bother to ring... See more

Rated 5 out of 5 stars

Very good. Made a family very happy and the customer slightly annoyed(in a positive way) with how quick the delivery was. I had something planned out but instead it arrived early and left the recipien... See more

Rated 5 out of 5 stars

Super easy to use the website to make canvases. Had an awesome sale that we could not pass up and the products were incredible. Was a gift of family photos for my in laws and they were stoked with the... See more

Rated 5 out of 5 stars

again, excellent service, very easy website to create my own canvases; very prompt manufacture and delivery service; and the canvases are well wrapped in bubble wrap as well as outer packaging. I hav... See more

Rated 5 out of 5 stars

The whole experience was so easy and fast. Website easy to navigate, easy to upload and design canvas. It arrived within a week and cannot fault it absolutely love it. Will be purchasing quite a few p... See more

Rated 5 out of 5 stars

Canvases are great , easy to deal with. The courier was the issue. Parcel was in transit from Auckland to Wellington for 10 days. Found Nz couriers not very user friendly. Parcel was well packaged whe... See more

Rated 1 out of 5 stars

spent 3 hours in designing canvas, only to find out that the process for it is $159 on the last step. Before that every step was $30. The staff said it’s IT dept issue and can’t give any discount. V... See more

Company replied

Rated 5 out of 5 stars

My canvas turned out perfectly! It was such an easy online process and arrived in a very timely manner considering it was the busy period leading up to Christmas. Was the second time I have purchased... See more

Rated 5 out of 5 stars

I really enjoyed dealing with the Canvas Factory in 2025. I wanted three metal prints that I could mount on an outside fence using my own photography. I decided to pay the extra and utilise their desi... See more

Rated 5 out of 5 stars

Purchased 4 x 40x60cm canvas prints and also paid just a little bit more for the design service (wasn't much at all). The design service was worth it as they came back with a few minor issues before... See more

Rated 5 out of 5 stars

When I was working, we were always encouraged to give more—aim for 105%. But if you can give more, were you ever truly giving 100% to begin with? That certainly can't be said of the Canvas Fact... See more

Rated 2 out of 5 stars

I was very disappointed with the colour and underexposure of the final result. Partly my fault maybe as the calibration of my computer may have been a bit different. i would have expected this would h... See more

Company replied

Rated 5 out of 5 stars

I ordered on Sunday online and it was delivered on Tuesday, wow! I created a collage and printed on HD Metal Alluminium, wow, the colours are outstanding, th shiny metal eally makes them pop. I ordere... See more

Rated 5 out of 5 stars

They were able to make a delivery happen on short notice right before Christmas (ordered on 12/19). I didn't see the print in person, but the person who received the print was quite pleased with th... See more

Rated 5 out of 5 stars

I had the most amazing support from the team at Canvas Factory. If I hadn’t got the designer’s to check my photo before getting printed, and their advice to change the photo I would have been so disap... See more

Rated 5 out of 5 stars

These were the best prices I could find online for canvas prints. And I was pleasantly surprised that they were made & shipped locally. And I did TWO orders - and both recipients were impressed with... See more

Rated 5 out of 5 stars

Absolutely love my canvas that Canvas made from my photo. My nemories of my house from 87 years living there in Te Kuiti are hanging in my Tamahere Retirement Village. Thank you so much Canvas.

Rated 4 out of 5 stars

Took awhile to realise how to place the pics where I wanted them, then realised I had to slide pics into the spot but it didn’t tell you to do that, anywhere that’s what you had to do and figured i... See more

Rated 5 out of 5 stars

Great communication! my photos I uploaded were not able to be used, instead of going ahead and using them they checked in with me, tried a couple of other photos until we were both happy. absolutely l... See more

Rated 5 out of 5 stars

Second time using Canvas Factory.. Simple design capability on the website. Pricing was very good and delivery was excellent. Arrived within 3-4 days of placing order. Looks great hanging on the wa... See more

Rated 5 out of 5 stars

Excellent communication at every stage of my canvas order. Their team confirmed that my picture was of good quality and good enough to print. The canvas was well packed for shipping.


Company details

  1. #2 of 2 best companies in Photo Printing Service
  2. #2 of 3 best companies in Art Supply Store
  3. #2 of 5 best companies in Bedroom Furniture Store
  4. #2 of 4 best companies in Furniture Store
  5. #1 of 1 best companies in Interior Designer
  6. #2 of 4 best companies in Living Room Furniture Store

Information provided by various external sources

Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Simply the best

Easy online experience, quality photo on acrylic, fast return and delivery, top tier service. 10/10 our guys

14 January 2026
Rated 5 out of 5 stars

Amazing!

Great prices, range of products and quality of prints. Free delivery (over certain spend amount) was fantastic, fast and saved us big $$$ compared to others. Canvases were well constructed and stretched perfectly - all ready to hang. Highly recommend and will definitely use again! 10/10

17 January 2026
Rated 4 out of 5 stars

Bulky Corners

Overall was pleased with the canvas. Just found that the corners are a bit bulky and untidy looking. I feel a better way of folding corners needs to be developed.

16 January 2026

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