Caya Reviews 302

The platform is super easy to use, really intuitive. Haven't yet needed the support team, or any extra assistance, it's been over a year we have used them and no issues in that time.

Not transparent when booking their services. I tried to cancel the subscription as I no longer need their services and their notice of termination is 1 year. This is mindblowing!! When contacting them, they mention that I booked the yearly subscription and this is why I need to wait for an entire year. Is this even real? This is a ripoff and they are definitely not transparent when you book their service because this was not written anywhere otherwise I would have not booked it. DO NOT USE their service, plenty of other options.

I recently tried this service and was thoroughly disappointed. In my experience, it's completely unnecessary and doesn't work as advertised. The majority of important letters, especially government-related correspondence, are now sent through private bots or automated systems, rendering this service essentially obsolete.

Not only is it overpriced for what it offers, but it also doesn't live up to its promises. The system failed to handle anything efficiently, and when I tried to contact customer service, I was met with rude, unhelpful responses that made the whole experience even worse. It’s frustrating to deal with a company that’s not only ineffective but also unprofessional in handling customer concerns.

I honestly can't see any reason to use this service, and after trying it out, I highly recommend avoiding it altogether. There are far better and more reliable options out there that won’t waste your time or money. Save yourself the hassle and look elsewhere.

It is not always simple to understand every detail of the set-up. Sadly, there is no phone hotline, and thus you usually have to wait til the next day for an answer. This can add up to several days if you have to ask for more explanations along the way. But in the end, the support is responsive and useful.

Cancellation policy is extremely confusing. After 2 attempts to cancel my account I am still being charged the monthly fee. The process of cancelling your account is made very complicated on purpose, so people spend additional time being subscribed. Stay away from them.

Cant recommend enough! They were great for me!
I used their service for more than 3 years. I have not had any issue.

Don't really know where to start - you would think scanning mail and forwarding it to a physical address cannot be that difficult. However, Caya finds a way to make this process cumbersome, inaccurate and costly.

Highly discourage using this service.

Initially I decided to pay for Caya to not miss many important invoices to pay. Most of the letters were not opened, so I ended up with 150 Euros extra in fines due to late payments.
Because every time a letter arrives that is sealed, I need to request the opening, pay extra (4 euros or so), and then find a way to get it from my old address. So the whole purpose of why I got Caya just went down the drain.

I am paying monthly fees for Caya and it just causes me more work.
Already reached out to customer help over a month ago and the issue wasn't resolved.

Just in the waiting line for their customer support and no one is answering. Great :)

What a terrible experience with CAYA! I wish I never ever signed up with CAYA. After I wrote the below review, CAYA published a reply to my review putting my personal information to the public!! If this is not blackmailing me to remove my review what is it? After contacting TrustPilot, CAYA's illegal review with my personal information was deleted. CAYA published the same review with my personal information for the second time. After another complaint to TrustPilot, Caya's review was deleted for the second time. CAYA for the third time republished the same review with the same blackmailing (my personal information published to the web)!! If you care one minute about your privacy do not ever ever ever sign up with CAYA!

We entered into an agreement with CAYA, also known as GETCAYA.com, to digitize our paper mail on June 23, 2022.

For several long and painful months, CAYA failed to fulfill their promise of digitizing our mail. We have put tens of emails back and forth with CAYA's incapable support, and they never understood or found out why our mail is not digitized. To every complaint, CAYA's answer was: it is Deutsche Post's error.....

Despite our continual receipt of paper mail and the monthly invoices from CAYA for their services, our attempts to resolve the issue through numerous email exchanges (Request ID 123526, 147411, and many painful failed others) were unsuccessful.

It wasn't until around November 2022, after enduring months of receiving invoices from CAYA while still receiving physical letters, that we finally saw our letters being digitized. We finally also got a credit note for the invoices received when no service was provided.

In January, we were expecting an incredibly important registered mail letter with significant legal consequences. However, CAYA failed to digitize this letter, to provide us with any notification, or to send us a physical copy. After an extensive investigation that cost us hundreds of euros in effort and time spent on this, we received a copy of the letter from the sender, which had been returned with a note indicating that our company "does not exist at the given address!!." The address on the envelope was 100% correct and clear.

Once again, we found ourselves spending countless hours exchanging emails with CAYA, who failed to comprehend the issue, and failed to provide a solution. They offered empty apologies, and we hd to face the legal consequences of not reacting to the registered mail which we have not received.

The worst part of this is that the registered mail was returned to the sender with the mention "does not exist at this address!!!!!!!!!"

Throughout this frustrating ordeal, we continued to pay for CAYA's less-than-satisfactory service.

For the past two months, we have been engaged in a struggle with CAYA to terminate the contract. However, CAYA adamantly refuses to end the agreement and portrays themselves as faultless, completely ignoring the valid reasons we have presented.

At this point, we feel trapped. We cannot terminate this inefficient contract with CAYA, and we know that we cannot trust Caya to deliver very important registered mail.

Rarely have we encountered a service as unprofessional as CAYA. It is a disgrace that we are forced to pay for this service because the legal expenses involved in pursuing a resolution are exorbitant and not worth it for a 25-euro monthly contract.

CAYA has proven itself to be untrustworthy. We have suffered the loss of registered mail, which was returned as if our company didn't even exist, leaving us to face the legal consequences alone. We strongly advise against using CAYA under any circumstances.

Do not ever sign up with CAYA. They would blackmail you to remove your review by publishing your personal information ......

and do not ever review a company on TrustPilot, because they would allow the above to happen.

I really liked using Caya. Especially how you could see who sent you mail in your inbox. The system was quite sophisticated for its time, especially for Germany, somewhat famous for its conservative approach to digital solutions. Each mail would get a 'sender' title in your inbox and digitize their email addresses, subject, possible topic and contact details. Additionally,you could co-ordinate the Postal Service redirection directly within the Caya app.
Pretty dope.

Unfortunately, they changed the post box address to Bavaria recently, and it's important for my business address / PO box to remain in Berlin.

The other gripe I have is that they were readily available on the hotline while onboarding me as a client, (one of the primary reasons I went with them).

Toward the end though, the hotline wasn't offered anymore, which left me feeling very shaky and I switched to Dropscan, which offered personalized support on the phone.

I really appreciate though that they still keep my inbox online available with access to all my documents.

I signed up for caya when moving countries.
What works: document scanning is visible, notification emails, they setup the mail redirect on your behalf. As a concept the service is a good idea, especially given the draconian nature of German infrastructure; accepts PIN redirects as well as Deutsch Post.

What doesn't work: difficult to navigate around the portal - excessive clicks needed & lack of intuition; sneaky additional high costs added to deliveries that are not clearly shown on the site; while they claim to offer English language on the dashboard, all the other help support is still in German.

The worst is that despite me cancelling the subscription with more than a month notice, Caya extended and increased my subscription. I checked TWICE to ensure that it had been cancelled, including following the help centre links to the cancellation section on the dashboard. However it was still extended and charges applied to my card. I checked the dashboard again, and despite following the links to cancel the subscription, this functionality was not available. I suspect this has been a result of the interface update creating a bug. The exact same situation happened with my partner, since we took out subscriptions for the same period.

❤️❤️❤️ Love it!
The service is fantastic! I have been a proud CAYA user for almost 2 years. Glad that I can check my mail from anywhere in the world or even from space 🤣.

This is a fantastic service, especially for expats. I had to use the service to get my tax documents when I couldn't be at my apartment. Digitalkasten's staff are really friendly and respond quickly to messages.

Awesome service and amazing people working behind this company!

Worked as promised, very convenient service, friendly staff

Excellent customer support for a service that lets me travel for school and work without missing a bill or voting mailer.

Best think, what you can do, you stay outside of your home Country and you want to lookyour letters at coming to your home.
thank you for digital kasten ! >3