Cheapasmokes Reviews 3,503

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's commitment to providing excellent service, with many highlighting the prompt and secure delivery of their orders. Consumers have consistently praised the company for its quick dispatch times, ensuring that orders arrive within the stated delivery timeframe. People also value the ease of navigation on the website, making it simple to search for specific brands and place orders. The company's competitive pricing and wide range of tobacco products have garnered positive feedback. Reviewers appreciate the reasonable prices, often lower than those of other similar companies. The option for 24-hour delivery, coupled with friendly and professional service, further enhances the overall customer experience. Consumers also value the company's helpfulness in providing product details, particularly for those transitioning to pipe smoking.

Based on these reviews

Rated 5 out of 5 stars

The order was my first with cheapsmokes and rather late in the day. However delivery was made as stated the next day. In addition the price quoted was lower than other similar companies So a... See more

Rated 5 out of 5 stars

Love the quick deliveries, and the new flat cardboard packs which go through the letter box - so no waiting in for the delivery. Great quality tobacco, great service. Thanks.

Rated 5 out of 5 stars

Used this company for over a decade they are excellent. No messing around from start to finish. website 100%, Despatched quickly 100% product 100%. Even reduced Postal costs when times were st t... See more

Rated 5 out of 5 stars

It's so easy to search for a particular brand and to place an order. I always pay for next day delivery and am impressed that Cheapasmokes always live up to their promise in this regard. I would hav... See more

Rated 5 out of 5 stars

Had to buy white tipped cigs for a stage production - ordered the wrong ones and had to sort it out/do some research. Lee at Cheapasmokes was really responsive and helpful. Very impressed with the... See more

Rated 5 out of 5 stars

Great communication when order delays or order in partitions due to stock. Always reliable for purchases. Wonderful site for any keen tobacco smoker or even someone looking for nicotine based products... See more

Rated 5 out of 5 stars

Polite professional helpful and friendly with a smile on your face. Awsome shop always have and always will recomend your business to one & all. P.S. im born male & straight...so save the vape adver... See more

Rated 5 out of 5 stars

The company offers a wide range of tobacco products at very reasonable prices.Delivery is prompt and secure because they use Royal Mail as opposed to some other cheaper services.

Rated 5 out of 5 stars

Don't write a lot of reviews. I am new to Cheapasmokes after hearing about them from a friend. I ordered from them for the 1st time last week and the service was excellent. I am in the process of swi... See more

Rated 5 out of 5 stars

I use pipe tobacco and order the same monthly supply. Delivery has to date never been late and arrives within stated delivery time.

Rated 5 out of 5 stars

Great service from this company. Turnaround extremly fast as stated. Would highly recommend this 5 star company. Thanks to all @ Cheapsmokes

Rated 5 out of 5 stars

I highly recommend this Company for its excellent service. Orders are always dispatched immediately and have never failed to reach me on the next working day.

Rated 5 out of 5 stars

They find things the local paper shop can't Still putting in my weekly orders for rare cigars Happy to recommend Keep up the good work lads

Rated 5 out of 5 stars

Quality cigars arrived well packed and bang on time. Good service, quick and efficient. Highly recommend.

Rated 5 out of 5 stars

Item sent asap, cheaper compared to other online retailers ive bought from them twice now

Rated 5 out of 5 stars

Always a pleasure doing business with this Company as they are very friendly, very competitive and provide an excellent professional service with an option for 24 Hour delivery if required. Many t... See more

Rated 5 out of 5 stars

As is usual for this company, placed an order this morning and I was notified that package has been despatched this afternoon. Excellent Service!

Rated 5 out of 5 stars

Cheapasmokes gives you great value for your money, reliable and super fast delivery, would highly recommend this company to anyone looking for good value products a++++

Rated 5 out of 5 stars

Easyvto order and was kept in touch about delivery status which was reasonably quick and safe

Rated 1 out of 5 stars

Slow slow slow Snail paced fulfillment of orders Whether it's this company or royal mail I have no idea Ordered on Sunday Still waiting to hear about my order Did managed to find out t... See more

Company replied

Rated 3 out of 5 stars

Opened the box to find bent cartons and loose flakes of tobacco everywhere. No protective padding—just vibes.

Company replied

Rated 5 out of 5 stars

Sensible prices, quick dispatch and delivery. Why go anywhere else.

Rated 1 out of 5 stars

Update per their Google reply........... I understand you get things "whole sale" or from "the manufacturer/supplier" but...... You physically handle all of the tobacco to weig... See more

Company replied

Rated 5 out of 5 stars

Excellent service. The website was easy to navigate, ordering was simple and the product arrived on time, undamaged.

Rated 5 out of 5 stars

Been using these guys for years. Never had an issue in like 80 orders. Them wine gums are banging by the way lol

Rated 5 out of 5 stars

Good prices that are cheaper than shops & ability to subscribe to some items

Rated 5 out of 5 stars

Very super lightening quick response and delivery 🚚 packaged 📦 very super well done very super grateful appreciation to the ultimate max for your service big time ⌚ 💯 now just happy 😊 as always wh... See more

Rated 5 out of 5 stars

I placed the order on Thursday just before bank holiday Friday received the package in excellent condition on the Saturday fantastic service


Company details

  1. Tobacco Shop
  2. Cigar Shop
  3. Electronic Cigarette Store
  4. Tobacco Supplier
  5. Vaporizer Store

About Cheapasmokes

Written by the company


Cheapasmokes, a small family business trading on the high street and online. Retailers of tobacco products including cigarettes, cigars, hand rolling tobacco, pipe tobacco and all smoking accessories.

We stock an extensive range and aim to be the lowest price across our product range. We also aim to offer the best customer service possible, with email and phone support available.

Next day working delivery is available*.

Telephone Sales 8am to 4pm Mon/Thu and 12pm Friday.

Highest quality customer service.

*Order must be completed before 3pm Mon-Thu and 12pm on Fri. VISIT OUR SHOP SHOP CIGARETTES SHOP TOBACCO SHOP CIGARS

All our products are UK duty paid and compliant with UK Track & Trace legislation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommended

I highly recommend this Company for its excellent service.
Orders are always dispatched immediately and have never failed to reach me on the next working day.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend!

Update per their Google reply...........

I understand you get things "whole sale" or from "the manufacturer/supplier" but......
You physically handle all of the tobacco to weigh it, bag it in a zipper bag, than place it in another pouch to post it!
You would see/notice that the tobacco is DRY, or just "little bits" whilest the packing process! After the first issue in the order, I rang and you said "itv was the end of that batch, I'll open a new one and post it today for next day delivery"
I got it, and it was absolutely perfect!
As "an owner," If you notice a flaw in your
product, contact the supplier/distributor, and get it replaced! They'd always going to be "bad batches!"

It's that judgment call from you specifically is why I will no longer order or recommend cheap smoke again!
I'd prefer to pay the extra £4 for the exact same thing and actually get the FRESH tobacco that's advertised!
If its "not fresh" when you package it, I wouldn't sell it to the customer!
From a successful restaurateur; quality, presentation and customer service is a must! Which your company fails on and is extremely disappointing!

I've ordered from this company every month and is lways the same thing. Pretty fast delivery and USED TO BE very good/fresh tobacco!
Last month, I received my Georgia blend, and it was "shake" (all dried up pieces)
(VERY dry!)
I rang and they sent me another order.

This month, the exact same issue, but I'd say maybe half at most is semi moist/fresh, and the rest is just "the bottom of the jar" kinda tobacco!
I work 12hr shifts until Christmas and don't have the time to deal with serving neck, calling and waiting on new "fresh" tobacco! (Again)

Very disappointed in the lack of consistency!
I found others that do the same product that's the same price range and will try them out the next go around!

12 December 2025
Unprompted review
Cheapasmokes logo

Reply from Cheapasmokes

Thank you for taking the time to explain your concerns in such detail.

We’re genuinely sorry to hear that your recent orders haven’t met your expectations, especially after previously being happy with both the product and our service. We understand how frustrating inconsistency can be, particularly when you’re working long hours and don’t have time to keep chasing replacements.

Tobacco blends can naturally vary in cut and moisture from batch to batch, and seasonal conditions can also affect how they present once opened. That said, when you contacted us previously, we were happy to replace the order straight away, and we’re pleased that the replacement arrived in the condition you expected.

We never knowingly send out substandard product, and we do take feedback like this seriously. While we do our best to ensure consistency, some variation is unfortunately unavoidable with this type of product.

We appreciate your past custom and are genuinely sorry to hear that you’ve decided to try elsewhere. If you do choose to order from us again in the future, please don’t hesitate to contact us and we’ll always do our best to help.

— Cheapasmokes

Rated 5 out of 5 stars

Great customer service

Had to buy white tipped cigs for a stage production - ordered the wrong ones and had to sort it out/do some research. Lee at Cheapasmokes was really responsive and helpful. Very impressed with the customer service.

21 November 2025

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